Most Helpful Review
Researched Cisco Email Security but chose Fortinet FortiMail: Great anti-spam properties and perfect configuration
Find out what your peers are saying about Cisco Email Security vs. Fortinet FortiMail and other solutions. Updated: September 2020.
438,560 professionals have used our research since 2012.
We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
"Cisco Cloud Email Security (CES) has allowed our users to be able to concentrate on the emails that they do receive. Previously, our users had to deal with nine million additional emails across the organization, which is nearly 1,000 emails per user to have to deal with a month. That's a massive amount for our staff to deal with and probably several hours of their time. We have a lot of clinical staff, being a hospital. We want to make our staff as productive as possible. By removing a lot of that spam and phishing type emails, this allows them to do their job."
"It does a great job of preventing spam, malware, and ransomware. I can only go by what people have told me and what I've seen, but I have not seen spam in a year and a half to two years in my own company mailbox. And there are not a lot of catches where it's catching something that should have gotten through, either."
"It has the ability to tell us, after an email has been delivered, where else it went, once it got inside. Maybe it's something we wanted it to stop and it didn't stop it, but it notified us later that it was something that it should have stopped. It can give us a trajectory of all the other places that it went internally and it can tell us what files were transferred as well."
"The most valuable features are Advanced Malware Protection, URL filtering, and of course Reputation Filtering."
"Anti-Spam and Advanced Malware Protection are the most valuable features... and we also have the option to block Zero-day attacks."
"Initially, the most valuable feature for us was the SenderBase Reputation, because that reduced the number of emails that were even considered by the system by a huge number..."
"We like the in-built features, like the email filtering based on the IP and domain. Cisco has its own blacklisted domains and IPs, which is very good. This filters around 70 percent of emails from spam, and we are seeing fewer false positives with this."
"The most valuable feature is the different content filters we are using, such as DKIM."
"I am satisfied with both the scalability and the stability of this solution."
"The number of false positives is minimal."
"The solution can scale."
"Troubleshooting is very simple because you can see where the email was not delivered and why it would be considered as spam."
"I think the spamming feature is very valuable."
"The most valuable feature of this solution is the spam filter."
"Technical support is great. They are able to look at their patches and offer quick responses. We even have an account manager in the Middle East. They are very good."
"Technical support is great. They're available 24/7 and their response time is typically within the hour."
"I would like more functionality and how to use it for Level 2 type staff. The biggest issue is it needs to be easier to use and navigate."
"Typically, in a phishing email, they try to use a name everybody's going to recognize, like the CEO's name or the CFO's name... With this appliance, the way it's designed at the moment, for us to really stop that with any level of confidence, we have to build a dictionary of all the names of the people we want it to check, and all the ways they could be spelled. My name would be in there as Phillip Collins, Phillip D. Collins, Phillip Dean Collins, Phil Collins, Phil D. Collins. There could be eight or 10 variations of my name that we'd have to put in the dictionary. There's no artificial intelligence to say "Phil Collins" could be all these other things, and to stop phishing from coming through in that way."
"The reporting functionality needs to be improved."
"The configuration UI should be made more intuitive. Currently, it takes a while to understand how to do the basic configurations."
"We have occasionally had hardware problems because we are using an appliance-based solution, but that might change. We may consider going to virtual systems."
"The solution needs to improve its advanced phishing filters. It is very good at filtering things which have bad reputations. However, when phishing or malicious emails are new or coming from a legitimate source, we don't feel that the solution is working."
"We would like to see more options for the customization of content filters."
"It would be nice to have an easier way to check on the health of the system, how stressed these appliances are. Sure, you can do it, but it would be helpful to have an easier way to do it, maybe even at a glance."
"The infrastructure could be improved."
"I don't know if it is possible, but I would like to see Artificial Intelligence and machine learning introduced."
"Sometimes it takes a little bit too long to determine if an email is good or not. If they could shorten that time span, it'd be so much better. It does delay our email, which does not make users happy. That said, I would have to say we have not been blacklisted for quite a while now."
"An additional feature that could be added is a pop-up screen notifying you that an email has been blocked, without having to double click on it to take you there it could provide you with a summary explaining why it was on hold or why was it spam when you hover over it with your cursor."
"Online support sometimes takes up to a week to get back to you."
"The only drawback to this solution is that the firmware is frequently updated, and each update results in downtime."
"There are features that other solutions have that this one is lacking, such as reporting options. I hope in future releases they advance their features list."
"It would be nice if we could manage the solution from the cloud so I could handle things off-site if necessary."
Pricing and Cost Advice
"In my previous organization, avoiding four instances of CryptoLocker within an estimated six month period is approximately $600,000 in lost time and effort. Our five year cost was about a million dollars, and the four outages that we had equated to 65 percent of that five year cost."
"You're going to get what you pay for. If you're not willing to pay the price of Cisco, you're not going to get a product that's as good as Cisco. I don't think Cisco is overpriced, because for the last two years I've been comparing it to Microsoft and Cisco has been cheaper and given us more features."
"It is not that costly. We pay for the solution through a contractor and pay an annual fee."
"We were using Proofpoint and then we switched to Cisco... reportability was one of the main reasons we switched, but the biggest one was cost. If you can get an equivalent functionality for a better price it's wise to do so. That's what our primary decision came down to: We could get equivalent functionality at a lower price point."
"There were no other costs in addition to the standard licensing fees."
"The license was not per user, the license model was per feature. You could choose anti-virus, anti-spam, etc. It was feature-based and charged yearly."
"Licensing costs depend on how many users there are. It could range between $5 and $7 per month, per user."
"Pricing depends on your environment and which model you want to buy."
"The price is acceptable for the support license it includes."
"If you don't need the full bundle that includes everything, you have options for the small or medium enterprise environments."
"This is a good solution and value for the money."
"In the future I would like it if there's a possibility to lower the price of the bandwidth and UTM. It is quite expensive."
"Pricing is based on initial license purchase and use volume."
"Pricing is straight-forward and renewable without complicated pricing structures."
"The annual cost is $55,000."
"It is an expensive product."
Questions from the Community
Top Answer: The most valuable features are Advanced Malware Protection, URL filtering, and of course Reputation Filtering.
Top Answer: The reporting functionality needs to be improved.
Top Answer: I have experience as an SE for IronPort as well as a private consultant. I have used this solution in multiple environments.
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Earn 20 points
out of 59 in Email Security
Average Words per Review
out of 59 in Email Security
Average Words per Review
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Also Known As
|IronPort, Cisco Email Security, ESA, Email Security Appliances||FortiMail|
Customers of all sizes face the same daunting challenge: email is simultaneously the most important business communication tool and the leading attack vector for security breaches. Cisco Email Security enables users to communicate securely and helps organizations combat Business Email Compromise (BEC), ransomware, advanced malware, phishing, spam, and data loss with a multilayered approach to security.
FortiMail appliances and virtual appliances are proven, powerful email security platforms for any size organization — from small businesses to carriers, service providers, and large enterprises. Purpose-built for the most demanding messaging systems, FortiMail appliances employ Fortinet’s years of experience in protecting networks against spam, malware, and other message-borne threats.
Learn more about Cisco Email Security
Learn more about Fortinet FortiMail
|SUNY Old Westbury, CoxHealth, City of Fullerton, Indra||Magromer Cueros y Pieles S.A.|
Consumer Goods Company6%
Comms Service Provider25%
Computer Software Company23%
Computer Software Company31%
Comms Service Provider13%
See our list of best Email Security vendors.