We performed a comparison between Cisco Finesse and Five9 based on real PeerSpot user reviews.
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Cisco Finesse is ranked 6th in Contact Center Platforms while Five9 is ranked 2nd in Contact Center Platforms with 20 reviews. Cisco Finesse is rated 0.0, while Five9 is rated 8.6. On the other hand, the top reviewer of Five9 writes "Interaction analytics evaluates all our agents' calls, helping us identify and train agents who are struggling". Cisco Finesse is most compared with Cisco Webex Contact Center, Genesys Cloud CX and Amazon Connect, whereas Five9 is most compared with Genesys Cloud CX, Cisco Webex Contact Center, Amazon Connect, 8x8 Contact Center and NICE CXone.
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