We performed a comparison between Cisco Finesse and Genesys Cloud CX based on real PeerSpot user reviews.
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Cisco Finesse is ranked 6th in Contact Center Platforms while Genesys Cloud CX is ranked 1st in Contact Center Platforms with 8 reviews. Cisco Finesse is rated 0.0, while Genesys Cloud CX is rated 9.0. On the other hand, the top reviewer of Genesys Cloud CX writes "No restrictions on what the solution can do; new integrations with other cloud solutions". Cisco Finesse is most compared with Cisco Webex Contact Center and Amazon Connect, whereas Genesys Cloud CX is most compared with Genesys PureConnect, Amazon Connect, NICE CXone, Five9 and Cisco Contact Center Enterprise.
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