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Cisco Finesse vs Zendesk Chat comparison

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Cisco Finesse

331 views|293 comparisons
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Zendesk Chat

Read 2 Zendesk Chat reviews
60 views|40 comparisons
100% willing to recommend
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Buyer's Guide
Contact Center Platforms
April 2024
Executive Summary

We performed a comparison between Cisco Finesse and Zendesk Chat based on real PeerSpot user reviews.

Find out what your peers are saying about Genesys, Five9, Amazon Web Services (AWS) and others in Contact Center Platforms.
To learn more, read our detailed Contact Center Platforms Report (Updated: April 2024).
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767,319 professionals have used our research since 2012.
Featured Review
Use Cisco Finesse?
Bahati Asher Faith
Great live chat capabilities, useful customizations, and helpful social media assistance functionality
Having a live chat on our website has helped us a lot to communicate with our customers whenever they need support from us. It is helping us to... Read more →
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Questions from the Community
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What do you like most about Zendesk Chat?
Top Answer:Having a live chat on our website has helped us a lot to communicate with our customers whenever they need support from us.
Read all 2 answers   →
What needs improvement with Zendesk Chat?
Top Answer:Zendesk is expensive for smaller businesses to use. This may affect the ROI of businesses that do not have a good budget. Technical support does not provide good support on time as you have to wait… more »
Read all 2 answers   →
What is your primary use case for Zendesk Chat?
Top Answer:I use the Zendesk Chat software to provide technical support to our clients on the website. They chat with us about their accounts and transactions. The software is so being used in internal… more »
Read all 2 answers   →
Ranking
6th
out of 36 in Contact Center Platforms
Views
331
Comparisons
293
Reviews
0
Average Words per Review
0
Rating
N/A
4th
out of 23 in Live Chat
Views
60
Comparisons
40
Reviews
1
Average Words per Review
494
Rating
10.0
Comparisons
Also Known As
Zendesk Talk
Learn More
Cisco
Zendesk
Overview

Cisco enables people to make powerful connections--whether in business, education, philanthropy, or creativity. Cisco hardware, software, and service offerings are used to create the Internet solutions that make networks possible--providing easy access to information anywhere, at any time.

Live chat and messaging create a personal connection with customers looking for support. It’s a fast and effective way to offer help—without interrupting their experience.

Sample Customers
ZEISS
Mailchimp, Tesco, Vimeo, Instacart, Mediaocean, Slack, Uber
Top Industries
VISITORS READING REVIEWS
Computer Software Company14%
Government12%
Financial Services Firm12%
Healthcare Company11%
No Data Available
Company Size
VISITORS READING REVIEWS
Small Business19%
Midsize Enterprise10%
Large Enterprise71%
No Data Available
Buyer's Guide
Contact Center Platforms
April 2024
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Find out what your peers are saying about Genesys, Five9, Amazon Web Services (AWS) and others in Contact Center Platforms. Updated: April 2024.
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767,319 professionals have used our research since 2012.

Cisco Finesse is ranked 6th in Contact Center Platforms while Zendesk Chat is ranked 4th in Live Chat with 2 reviews. Cisco Finesse is rated 0.0, while Zendesk Chat is rated 10.0. On the other hand, the top reviewer of Zendesk Chat writes "Great live chat capabilities, useful customizations, and helpful social media assistance functionality". Cisco Finesse is most compared with Cisco Webex Contact Center, Genesys Cloud CX and Amazon Connect, whereas Zendesk Chat is most compared with Amazon Connect.

We monitor all Contact Center Platforms reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.