We performed a comparison between Cisco Intersight and Splunk ITSI (IT Service Intelligence) based on real PeerSpot user reviews.
Find out in this report how the two Cloud Management solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."We enjoy having an inside view of all the data centers and all the EdgeX nodes within a single portal rather than going into the EdgeX connections one by one."
"What I like most about Cisco Intersight is its manageability."
"Cisco Intersight has valuable features for workflow automation and inventory administration."
"Provides an overall view using a single portal."
"Scalable portfolio of services for remote device management, with good cloud integration. It's also easy to set up."
"Our organization uses Cisco Intersight since it helps manage our physical infrastructure."
"The product has good integration."
"Intersight can validate our environment."
"The flexibility to develop and consolidate many solutions into one platform is great."
"It's scalable and expands well."
"ITSI includes a feature called a glass table."
"One particularly useful feature of Splunk ITSI is the ability to create custom services."
"The feature that stood out to me most from Splunk IT Service Intelligence (ITSI) was automated dashboarding or reporting. The solution lists the severity level of issues, and the response times."
"The KPS used to automate the integration policy is the most valuable feature of Splunk ITSI."
"ITSI's most valuable feature is that it's easy to integrate DLP."
"I find the episode review, glass tables, and correlation search features very useful."
"When new features are added, the service becomes full of bugs."
"An area for improvement in Cisco Intersight is automation. It needs more automation capabilities. Apart from enhanced automation, I want Cisco Intersight to integrate with third-party monitoring tools in its next release."
"The product could be easy to use."
"The usability must be better."
"The unique problem with Cisco Intersight is that it's not supporting some players."
"Cisco Intersight needs some improvement in terms of stability. Hybrid cloud management and proper hyperscaler tie-up are other areas for improvement."
"The solution needs some enhancement in order to build the cluster in two nodes."
"It's a very complex solution."
"Some of our customers occasionally require the development of the connectors when there are no native connectors so that we can develop in Python or for customer slash comments as well. If they could adjust that, it would be ideal."
"It is pretty okay. I am not sure whether the current release has already moved to the new framework where instead of the glass tables, we can directly use the Dashboard Studio. It would be nice to have that integrated into the same framework."
"Integration is the most critical area to improve in Splunk IT Service Intelligence (ITSI). It wasn't a great experience because you had to do a little back and forth to integrate the solution."
"We experience occasional delays in receiving solutions from Splunk technical support. Splunk's support for P3 cases seems inadequate, as they frequently switch support personnel. For instance, in a single P3 case, we had three different technical support representatives assigned. We were ultimately forced to escalate the issue to our account manager to get it resolved. In essence, we never receive complete support from a single point of contact; instead, the support team keeps changing, necessitating us to explain the problem from scratch each time."
"It would be advantageous to enhance the dashboard by incorporating sections for monitoring, service health, and a filter for the KPIs."
"Splunk ITSI lacks out-of-the-box solutions for enterprise users."
"The problem becomes the price, as Splunk is an expensive product."
"Microservices is the only area where Splunk ITSI can be improved. When things come from one EC2 instance to another, there's a lack of exposure to microservices, so we can't know what's happening. Apart from that, it's doing pretty well."
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Cisco Intersight is ranked 13th in Cloud Management with 10 reviews while Splunk ITSI (IT Service Intelligence) is ranked 5th in IT Alerting and Incident Management with 28 reviews. Cisco Intersight is rated 7.8, while Splunk ITSI (IT Service Intelligence) is rated 8.2. The top reviewer of Cisco Intersight writes "Scalable and easy to set up portfolio of services; good for remote device management and other functions". On the other hand, the top reviewer of Splunk ITSI (IT Service Intelligence) writes "Provides great end-to-end visibility into our network environment and helped us reduce alert noise". Cisco Intersight is most compared with Cisco UCS Manager, HPE OneView, IBM Turbonomic, Cisco UCS Director and VMware Aria Automation, whereas Splunk ITSI (IT Service Intelligence) is most compared with ServiceNow IT Operations Management, Grafana, Dynatrace, BMC TrueSight Operations Management and Splunk APM. See our Cisco Intersight vs. Splunk ITSI (IT Service Intelligence) report.
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