Cisco Jabber vs Genesys PureConnect comparison

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Featured Review
Mohamed-Saber
Quotes From Members
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Here are some excerpts of what they said:
Pros
"It works fine feature-wise. The Cisco Jabber features that we use work okay.""The most valuable feature is the ability to talk with people in real-time, instead of sending texts.""The most valuable feature for me is that it shows who is available and who is not, as well as what their current status is."

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"Can integrate with a lot of gateways in voice."

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Cons
"There are issues in switching from one type of communication system to another. When I connect my wired earphone or Bluetooth earphone, Cisco Jabber doesn't switch automatically. There are some user experience issues that need to be fixed.""I presume that very small businesses would have a tough time justifying the investment.""Cisco Jabber is not a collaborative tool."

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"Customer support can sometimes be delayed."

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Top Answer:Can integrate with a lot of gateways in voice.
Top Answer:As of now, they are doing great in all areas and they keep improving their services
Top Answer:There are many use cases for Genesys, as it has almost all the channels needed to have a better customer experience which will increase customer satisfaction.
Ranking
6th
Views
663
Comparisons
459
Reviews
0
Average Words per Review
0
Rating
N/A
7th
Views
143
Comparisons
129
Reviews
1
Average Words per Review
192
Rating
9.0
Comparisons
Also Known As
Jabber
Interactive Intelligence Customer Interaction Center, CIC
Learn More
Overview
Cisco Jabber instantly interacts with instant messaging (IM) and presence; IP Voice and Video Telephony; Mobile Collaboration-Anywhere on Any Device; Communicate within other Web Apps, and Microsoft Office.

Gives your contact center a standards-based, multichannel software platform to blend all media types with your business systems.

Sample Customers
Odeabank, Eagle Investment Systems, Pella Corporation, The Republican National Convention, avodaqAG
Americas Credit Union, Nowa Era, ING Bank, SJ Traffic Control, Western & Southern Life, Thomas Cook Northern Europe, Raiffeisen Bank, T-Mobile Austria, BOS Bank, mBank, Lasik MD, Allianz, Memira, Goteborg Energi AB
Top Industries
VISITORS READING REVIEWS
Healthcare Company16%
Financial Services Firm14%
Government13%
Computer Software Company13%
VISITORS READING REVIEWS
Computer Software Company18%
Financial Services Firm12%
Manufacturing Company9%
Energy/Utilities Company7%
Company Size
VISITORS READING REVIEWS
Small Business13%
Midsize Enterprise12%
Large Enterprise74%
VISITORS READING REVIEWS
Small Business18%
Midsize Enterprise12%
Large Enterprise70%

Cisco Jabber is ranked 6th in Unified Communications while Genesys PureConnect is ranked 7th in Unified Communications with 1 review. Cisco Jabber is rated 9.0, while Genesys PureConnect is rated 9.0. The top reviewer of Cisco Jabber writes "Shows other's availability and status, offers powerful chat features, and integration across platforms is strong". On the other hand, the top reviewer of Genesys PureConnect writes "Provides great functionality". Cisco Jabber is most compared with Cisco Unified Communications, Skype for Business and Kamailio SIP Server, whereas Genesys PureConnect is most compared with Genesys Cloud CX, NICE CXone, Kamailio SIP Server and Calabrio WFM.

See our list of best Unified Communications vendors.

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