Compare Cisco Jabber vs. Genesys PureConnect

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Cisco Jabber Logo
2,190 views|1,855 comparisons
Genesys PureConnect Logo
977 views|740 comparisons
Quotes From Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

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Use our free recommendation engine to learn which Unified Communications solutions are best for your needs.
448,896 professionals have used our research since 2012.
Ranking
2nd
Views
2,190
Comparisons
1,855
Reviews
3
Average Words per Review
348
Avg. Rating
8.7
8th
Views
977
Comparisons
740
Reviews
0
Average Words per Review
0
Avg. Rating
N/A
Popular Comparisons
Compared 18% of the time.
Compared 17% of the time.
Compared 15% of the time.
Compared 19% of the time.
Compared 14% of the time.
Also Known As
JabberInteractive Intelligence Customer Interaction Center, CIC
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Cisco
Genesys
Overview
Cisco Jabber instantly interacts with instant messaging (IM) and presence; IP Voice and Video Telephony; Mobile Collaboration-Anywhere on Any Device; Communicate within other Web Apps, and Microsoft Office.

Gives your contact center a standards-based, multichannel software platform to blend all media types with your business systems.

Offer
Learn more about Cisco Jabber
Learn more about Genesys PureConnect
Sample Customers
Odeabank, Eagle Investment Systems, Pella Corporation, The Republican National Convention, avodaqAGAmericas Credit Union, Nowa Era, ING Bank, SJ Traffic Control, Western & Southern Life, Thomas Cook Northern Europe, Raiffeisen Bank, T-Mobile Austria, BOS Bank, mBank, Lasik MD, Allianz, Memira, Goteborg Energi AB
Top Industries
VISITORS READING REVIEWS
Comms Service Provider20%
Computer Software Company19%
Government7%
K 12 Educational Company Or School6%
VISITORS READING REVIEWS
Computer Software Company30%
Comms Service Provider28%
Insurance Company11%
Healthcare Company5%

Cisco Jabber is ranked 2nd in Unified Communications with 3 reviews while Genesys PureConnect is ranked 8th in Unified Communications. Cisco Jabber is rated 8.6, while Genesys PureConnect is rated 0.0. The top reviewer of Cisco Jabber writes "Shows other's availability and status, offers powerful chat features, and integration across platforms is strong". On the other hand, Cisco Jabber is most compared with Skype for Business, 3CX, Digium Asterisk, Alcatel-Lucent OpenTouch and NEC UNIVERGE Sphericall, whereas Genesys PureConnect is most compared with 3CX, Digium Asterisk, Genesys Cloud, Kamailio SIP Server and NICE inContact CXone.

See our list of best Unified Communications vendors.

We monitor all Unified Communications reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.