Cisco Jabber vs Skype for Business comparison

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Quotes From Members
We asked business professionals to review the solutions they use.
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Pros
"The most valuable feature is the ability to talk with people in real-time, instead of sending texts.""It works fine feature-wise. The Cisco Jabber features that we use work okay.""The most valuable feature for me is that it shows who is available and who is not, as well as what their current status is."

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"You can do meetings of up to two hundred people in a single conversation.""It has benefited my organization because I can use it on the phone, I can use it on a laptop, wherever I want. The communication channel is very easy now and I can call and chat. It's experienced. Together, my team manages everything. It's very easy.""The most valuable features of the solution are that it is quick and easy to use. It is a good tool for group calls.""The most valuable feature is stability.""Our employees use this solution for a communal space to collaborate for organizational decision making.""Using this solution has helped us to cut long distance calls, as well as video services from third parties.""The most valuable feature of Skype for Business is overall it is an okay solution.""One of the best features of Skype for Business is that you can set it up on mobile phones, and you can set it up on laptops. You can connect to the tool from anywhere."

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Cons
"There are issues in switching from one type of communication system to another. When I connect my wired earphone or Bluetooth earphone, Cisco Jabber doesn't switch automatically. There are some user experience issues that need to be fixed.""I presume that very small businesses would have a tough time justifying the investment.""Cisco Jabber is not a collaborative tool."

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"We are looking for a more collaborative tool, not only in terms of virtual meetings but also for teams to collaborate, share a document, work together, and all those types of things.""The cost of Skype for Business has room for improvement.""The solution requires deployment on a Microsoft server and its performance is heavy because it consumes too many resources from the RAM.""I venture to say that 30% of the people using this solution at our company have had issues with stability, due to the volatility and crashes.""The video conferencing quality can be improved.""Going forward, I would like to see better call quality and reliability.""It would be ideal if the solution could make instant messages more permanent. Currently, if you close the conversation, you lose the instant messages that you shared during the meeting. If those could last beyond the meeting, that would be a great addition, due to the fact that frequently, people give each other key details, important information, or email addresses, etc., during the meeting. If you don't write it down during the meeting, after the meeting closes, it's gone forever. That can be quite frustrating.""There are not many options, in terms of some other third-party integration."

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Pricing and Cost Advice
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  • "We have been able to save money by moving our conferencing solution to Skype for Business Conferencing."
  • "We negotiated a fair price with Microsoft. It is definitely worthwhile to negotiate with them for the best price for your solution."
  • "The pricing is really good. It is quite affordable because it came with our Office 365. It is on a per-user license, which is nice. I quite like that they have made it very granular with all of their licensing."
  • "It may be considered costly for certain markets, such as in India."
  • "It may be slightly costly, but the features are awesome."
  • "To realize value from the purchase of Skype Business, you need to take advantage of all the important functions of the program."
  • "The cost of Skype for Business is incorporated into our Office 365 licenses."
  • "We purchased an open license."
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    Questions from the Community
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    Top Answer:Desktop sharing is a valuable feature.
    Top Answer:When it comes to the pricing of the solution, I rate it as a five out of ten. It falls somewhere in the middle between being cheap and expensive.
    Top Answer:The video conferencing quality can be improved. The video conferencing quality can be temperamental with internet access and bandwidth availability for a geographically dispersed team environment.
    Ranking
    6th
    Views
    663
    Comparisons
    459
    Reviews
    0
    Average Words per Review
    0
    Rating
    N/A
    4th
    out of 62 in Virtual Meetings
    Views
    2,952
    Comparisons
    1,128
    Reviews
    22
    Average Words per Review
    340
    Rating
    7.6
    Comparisons
    Also Known As
    Jabber
    Skype for Business Plan 1, Skype for Business Plan 2, Lync Server
    Learn More
    Overview
    Cisco Jabber instantly interacts with instant messaging (IM) and presence; IP Voice and Video Telephony; Mobile Collaboration-Anywhere on Any Device; Communicate within other Web Apps, and Microsoft Office.
    Skype for Business offers features including presence, IM, voice and video calls, online meetings, conferencing, and telephony solutions that support enterprise-level collaboration requirements. Skype for Business Record meetings, share your screen, and annotate PowerPoint for real-time collaboration with up to 250 people and use whiteboard, polls, Q&A, and built-in IM during your business meetings to make them more productive. Skype for Business provides new client experience, Skype for Business Server provides several new features to improve manageability of on-premises servers and hybrid solutions. Skype for Business also supports the Lync client experience so that you can choose a phased upgrade approach to the new client experience for users. Skype for Business is also an integral part of Microsoft Office 365, providing PSTN Conferencing, Cloud PBX, PSTN Calling, and Skype Meeting Broadcast capabilities to Office 365 users.
    Sample Customers
    Odeabank, Eagle Investment Systems, Pella Corporation, The Republican National Convention, avodaqAG
    EmpireCLS Worldwide Chauffeured Services,LA Fitness, MedcoEnergi International, Tampa General Hospital, and HopewellHoldings Limited.
    Top Industries
    VISITORS READING REVIEWS
    Healthcare Company16%
    Financial Services Firm14%
    Government13%
    Computer Software Company12%
    REVIEWERS
    Computer Software Company25%
    Financial Services Firm20%
    Comms Service Provider13%
    University8%
    VISITORS READING REVIEWS
    Educational Organization87%
    Government2%
    Computer Software Company2%
    Financial Services Firm2%
    Company Size
    VISITORS READING REVIEWS
    Small Business13%
    Midsize Enterprise12%
    Large Enterprise75%
    REVIEWERS
    Small Business27%
    Midsize Enterprise27%
    Large Enterprise46%
    VISITORS READING REVIEWS
    Small Business4%
    Midsize Enterprise88%
    Large Enterprise8%

    Cisco Jabber is ranked 6th in Unified Communications while Skype for Business is ranked 4th in Virtual Meetings with 22 reviews. Cisco Jabber is rated 9.0, while Skype for Business is rated 7.8. On the other hand, the top reviewer of Skype for Business writes "A user-friendly tool for non-native English speakers, as it includes a translator, but its reporting functionality needs improvement". Cisco Jabber is most compared with Cisco Unified Communications, Kamailio SIP Server and Genesys PureConnect, whereas Skype for Business is most compared with Webex, Zoom, TeamViewer, Cisco Meeting Server and HCL Connections.

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