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Compare Cisco Jabber vs. Skype for Business

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Cisco Jabber Logo
1,864 views|1,583 comparisons
Skype for Business Logo
5,372 views|4,383 comparisons
Featured Review
Quotes From Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros
"It works fine feature-wise. The Cisco Jabber features that we use work okay.""The most valuable feature is the ability to talk with people in real-time, instead of sending texts.""The most valuable feature for me is that it shows who is available and who is not, as well as what their current status is."

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"I use the chat feature to communicate with my staff, which is very helpful.""It has benefited my organization because I can use it on the phone, I can use it on a laptop, wherever I want. The communication channel is very easy now and I can call and chat. It's experienced. Together, my team manages everything. It's very easy.""The calling features are most valuable, especially now as we are working remotely.""The most valuable feature is stability.""The quality of the meetings is very good.""Making calls and having meetings is easy.""The deployment is very fast.""I like the fact that it opens up your video conferencing, and, in many cases, the audio at the same time."

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Cons
"Cisco Jabber is not a collaborative tool.""I presume that very small businesses would have a tough time justifying the investment.""There are issues in switching from one type of communication system to another. When I connect my wired earphone or Bluetooth earphone, Cisco Jabber doesn't switch automatically. There are some user experience issues that need to be fixed."

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"We have had trouble with scalability when trying to host large meetings.""It would be ideal if the solution could make instant messages more permanent. Currently, if you close the conversation, you lose the instant messages that you shared during the meeting. If those could last beyond the meeting, that would be a great addition, due to the fact that frequently, people give each other key details, important information, or email addresses, etc., during the meeting. If you don't write it down during the meeting, after the meeting closes, it's gone forever. That can be quite frustrating.""There are not many options, in terms of some other third-party integration.""We have found that there is a lag because it cannot integrate with the internal landline.""The integration with Outlook could be improved.""This service could be improved by adding some missing features. It lacks integration with Teams, which is a feature I would like to see in the next release.""The ease of configuration or the lack of decent tooling to pinpoint your problems is probably its biggest issue.""Going forward, I would like to see better call quality and reliability."

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Pricing and Cost Advice
Information Not Available
"The cost of Skype for Business is incorporated into our Office 365 licenses."

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553,954 professionals have used our research since 2012.
Ranking
2nd
Views
1,864
Comparisons
1,583
Reviews
3
Average Words per Review
348
Rating
8.7
5th
out of 59 in Virtual Meetings
Views
5,372
Comparisons
4,383
Reviews
11
Average Words per Review
457
Rating
7.8
Comparisons
Also Known As
Jabber
Skype for Business Plan 1, Skype for Business Plan 2, Lync Server
Learn More
Overview
Cisco Jabber instantly interacts with instant messaging (IM) and presence; IP Voice and Video Telephony; Mobile Collaboration-Anywhere on Any Device; Communicate within other Web Apps, and Microsoft Office.
Skype for Business offers features including presence, IM, voice and video calls, online meetings, conferencing, and telephony solutions that support enterprise-level collaboration requirements. Skype for Business Record meetings, share your screen, and annotate PowerPoint for real-time collaboration with up to 250 people and use whiteboard, polls, Q&A, and built-in IM during your business meetings to make them more productive. Skype for Business provides new client experience, Skype for Business Server provides several new features to improve manageability of on-premises servers and hybrid solutions. Skype for Business also supports the Lync client experience so that you can choose a phased upgrade approach to the new client experience for users. Skype for Business is also an integral part of Microsoft Office 365, providing PSTN Conferencing, Cloud PBX, PSTN Calling, and Skype Meeting Broadcast capabilities to Office 365 users.
Offer
Learn more about Cisco Jabber
Learn more about Skype for Business
Sample Customers
Odeabank, Eagle Investment Systems, Pella Corporation, The Republican National Convention, avodaqAG
EmpireCLS Worldwide Chauffeured Services,LA Fitness, MedcoEnergi International, Tampa General Hospital, and HopewellHoldings Limited.
Top Industries
VISITORS READING REVIEWS
Comms Service Provider22%
Computer Software Company17%
Government13%
Financial Services Firm5%
REVIEWERS
Financial Services Firm29%
Comms Service Provider19%
University10%
Engineering Company10%
VISITORS READING REVIEWS
Comms Service Provider22%
Computer Software Company20%
Government10%
Financial Services Firm6%
Company Size
No Data Available
REVIEWERS
Small Business28%
Midsize Enterprise25%
Large Enterprise47%

Cisco Jabber is ranked 2nd in Unified Communications with 3 reviews while Skype for Business is ranked 5th in Virtual Meetings with 11 reviews. Cisco Jabber is rated 8.6, while Skype for Business is rated 7.8. The top reviewer of Cisco Jabber writes "Shows other's availability and status, offers powerful chat features, and integration across platforms is strong". On the other hand, the top reviewer of Skype for Business writes "Much easier and quicker than writing an email to someone and waiting for them to read it". Cisco Jabber is most compared with Cisco Unified Communications, 3CX Live Chat, Digium Asterisk, Alcatel-Lucent OpenTouch and Fortinet FortiVoice, whereas Skype for Business is most compared with Zoom, Webex, TeamViewer, Cisco Meeting Server and 3CX Live Chat.

We monitor all Unified Communications reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.