We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
"It works fine feature-wise. The Cisco Jabber features that we use work okay."
"The most valuable feature is the ability to talk with people in real-time, instead of sending texts."
"The most valuable feature for me is that it shows who is available and who is not, as well as what their current status is."
"I use the chat feature to communicate with my staff, which is very helpful."
"It has benefited my organization because I can use it on the phone, I can use it on a laptop, wherever I want. The communication channel is very easy now and I can call and chat. It's experienced. Together, my team manages everything. It's very easy."
"The calling features are most valuable, especially now as we are working remotely."
"The most valuable feature is stability."
"The quality of the meetings is very good."
"Making calls and having meetings is easy."
"The deployment is very fast."
"I like the fact that it opens up your video conferencing, and, in many cases, the audio at the same time."
"Cisco Jabber is not a collaborative tool."
"I presume that very small businesses would have a tough time justifying the investment."
"There are issues in switching from one type of communication system to another. When I connect my wired earphone or Bluetooth earphone, Cisco Jabber doesn't switch automatically. There are some user experience issues that need to be fixed."
"We have had trouble with scalability when trying to host large meetings."
"It would be ideal if the solution could make instant messages more permanent. Currently, if you close the conversation, you lose the instant messages that you shared during the meeting. If those could last beyond the meeting, that would be a great addition, due to the fact that frequently, people give each other key details, important information, or email addresses, etc., during the meeting. If you don't write it down during the meeting, after the meeting closes, it's gone forever. That can be quite frustrating."
"There are not many options, in terms of some other third-party integration."
"We have found that there is a lag because it cannot integrate with the internal landline."
"The integration with Outlook could be improved."
"This service could be improved by adding some missing features. It lacks integration with Teams, which is a feature I would like to see in the next release."
"The ease of configuration or the lack of decent tooling to pinpoint your problems is probably its biggest issue."
"Going forward, I would like to see better call quality and reliability."
"The cost of Skype for Business is incorporated into our Office 365 licenses."
Cisco Jabber is ranked 2nd in Unified Communications with 3 reviews while Skype for Business is ranked 5th in Virtual Meetings with 11 reviews. Cisco Jabber is rated 8.6, while Skype for Business is rated 7.8. The top reviewer of Cisco Jabber writes "Shows other's availability and status, offers powerful chat features, and integration across platforms is strong". On the other hand, the top reviewer of Skype for Business writes "Much easier and quicker than writing an email to someone and waiting for them to read it". Cisco Jabber is most compared with Cisco Unified Communications, 3CX Live Chat, Digium Asterisk, Alcatel-Lucent OpenTouch and Fortinet FortiVoice, whereas Skype for Business is most compared with Zoom, Webex, TeamViewer, Cisco Meeting Server and 3CX Live Chat.
We monitor all Unified Communications reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.