We performed a comparison between Cisco Meraki Systems Manager (MDM+EMM) and Microsoft Intune based on our users’ reviews in five categories. After reading all of the collected data, you can find our conclusion below.
Comparison Results: Meraki comes out on top in this comparison. According to reviewers it is easier to set up than Microsoft Intune and has better customer support. However, Microsoft Intune does better in the pricing category.
"It’s helped us manage our endpoints."
"The web portal provides status reporting and ease of configuration."
"The solution is straightforward to set up."
"Meraki Systems Manager's most valuable features are password management, device tracking, remote resetting and wiping, device management, inventory management, and easy policy deployment."
"The stability of the solution is very good. It's reliable. We don't have crashes or experience freezing. There aren't bugs or glitches."
"The cloud manager is user-friendly, and I can manage everything from one dashboard."
"It's a very easy solution for the most part, it's very easy to implement and very easy to administer."
"It's extremely competitive and very good for a product in this sphere."
"...Intune itself integrates with that entire Microsoft ecosystem. As an individual product itself, it's okay. It holds up. But when you start saying "I've bought this as part of a wider solution, as a company we are going Microsoft throughout," then it makes more sense to have Microsoft Intune... so you have that single dashboard."
"I can see that the patch management process is much improved with the bundled patch management option available in Microsoft Intune compared to the KPI deployment required by the other deployment solutions."
"Mobile device management is most valuable."
"I can reach devices or computers over the internet. I don't need to worry about the network connectivity between the offices. I can manage any device. That is the most important part."
"Users can make screenshots, and devices only need the minimal version of iOS."
"Application deployment and keeping the devices secure no matter where they are, by having this cloud solution — that has been great."
"The ability to manage devices with different sets of policies is most valuable."
"For our office workers who are not based in Norway, when we order the PC, we can do some of the settings for them. These are standardized settings. We can set them up exactly as they are in Norway so that they're the same."
"We've really only experimented with their iOS client. This is due to the fact that their Windows client has a lot to be desired. We first tried experimenting with the Windows one but very quickly determined that it wasn't going to cut it for most Windows cases. The Windows portion of this product needs improvement. I'd say that it's not really viable."
"There are problems with the connection on the client side, and the app that was deployed could be better."
"It doesn't seem to be able to establish some VPN tunnels with other devices in a particular way that such as an ASA can do for us."
"The cost of installing this solution can be more expensive depending on who is doing the installation. Cisco is very expensive, and I'd like to see a reduction in cost."
"Integration with other tools, such as, ConnectWise Automate."
"I've participated in numerous product launches primarily focused on HP and Dell. Consequently, there should be a vested interest in local gatherings to showcase product advantages and performance. Particularly in Singapore, it only has so limited integrators to engage in IP product sales. There's room for improvement through dedicated workshops and training. The European and Western markets differ significantly from the context here. The physical location holds more importance. Thus, they should have a survey to evaluate demand, supply, and sales points, tailoring strategies accordingly."
"One area for improvement in Cisco Meraki Systems Manager is the ability for more advanced users to make detailed and non-standard changes."
"It would be beneficial to have better integration with other OS."
"The main disadvantage seen today is regarding Linux clients. We have a lot of development resources that have Linux on their clients, and we can't manage them on the same platform, as we do with other clients such as macOS and Windows. So, it should have support for Linux clients. It should also have better support for macOS."
"The solution requires Mac support."
"Intune has some limitations when it comes to application updates for third-party applications. You can schedule an update, but when it's a package setup, you need to supercede and replace it each time."
"They need to add more group policies. Intune currently does not have many group policies that you can deploy. Its reporting, which is very limited at the moment, also needs improvement. It will be great if they can add report customization. Its stability needs to be improved. Sometimes, when you register a device in Intune, it doesn't show up instantly on the engine portal on the admin side. They need to provide better support for complicated issues. They also have a long turnaround time."
"The mobile and tablet-based versions need improvement because they are not completely user-friendly, compared to the web version. Also, data synchronization with our existing asset manager, the synchronization between multiple assets and multiple devices, takes a lot of time due to the security scanning. It should be reduced."
"The initial setup is a little bit complex."
"Intune should be much more granular in terms of supporting more Android cellular devices."
"There are some issues using the solution with macOS and iOS, and it offers limited granular control with them. Intune works better on Windows and Android."
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Cisco Meraki Systems Manager (MDM+EMM) is ranked 6th in Enterprise Mobility Management (EMM) with 26 reviews while Microsoft Intune is ranked 1st in Enterprise Mobility Management (EMM) with 164 reviews. Cisco Meraki Systems Manager (MDM+EMM) is rated 8.4, while Microsoft Intune is rated 8.0. The top reviewer of Cisco Meraki Systems Manager (MDM+EMM) writes "Easy to use and excels in generating reports". On the other hand, the top reviewer of Microsoft Intune writes "We can manage all aspects of our devices from a single console, easy to scale, and quick to deploy". Cisco Meraki Systems Manager (MDM+EMM) is most compared with VMware Workspace ONE, Jamf Pro, IBM MaaS360, ManageEngine Endpoint Central and SOTI MobiControl, whereas Microsoft Intune is most compared with Jamf Pro, VMware Workspace ONE, ManageEngine Endpoint Central, SOTI MobiControl and AWS Systems Manager. See our Cisco Meraki Systems Manager (MDM+EMM) vs. Microsoft Intune report.
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