We performed a comparison between Cisco Piston Enterprise OS and Freshservice based on real PeerSpot user reviews.
Find out what your peers are saying about VMware, Nutanix, IBM and others in Cloud Management."It offers enough support so that you don't need to have the need to get another device."
"It has reduced the time to look up who is responsible for a service, and it has reduced the time to finalize a service request because it now goes directly to the person who is responsible for the service in that location. So, a service request is handled quickly and directly by the person responsible for it."
"The solution has been very helpful engineering insights into the client's environment. We have been able to manage calls and incidence very efficiently which provides us with a clear understanding of the system warranty and the actions that we might need to take in terms of insights. The system is very dynamic and prevents any kind of over sides which is yours that there is smooth contract management. Also we can easily uphold SLAs and deliver enhanced services without breaching any agreements."
"It is a stable solution. My company hasn't faced any problems with the solution."
"Freshservice's best feature is its user-friendliness."
"Its ease of use is fantastic. It is just above and beyond, especially when you compare it to something like Cherwell, Salesforce, or anything like that. It is on its own level. It is so easy to administer. The way everything is organized and the way it builds its own documentation is very good."
"The portal is straightforward for the end-user, but that's not the best part of Freshservice. Integration is the part that's interesting because it's easy to set up a process. It's extremely simple to integrate. In one week, you can add change management. It's incredible."
"The overall functionality of the product is excellent."
"The admin feature is the UI, so it's very clean. The asset management and its model are valuable as well."
"The solution is just too expensive, so maybe the pricing could be better."
"Their analytics need improvement."
"We'd like to see a CMDB, a Configuration Management Database, in the future."
"Freshservice could improve the delegation and workflow management features."
"Freshservice could improve the integration with Microsoft Outlook."
"The analytics could be better."
"We'd like better integration with other products."
"A chat bot needs to be added to the portal."
"The most significant area for improvement is consistency across the different modules, as they are inconsistent. It makes me think the modules have different development teams with no consistent approach. From an end-user perspective, I can do certain operations in one module, such as instant management, but not in problem management, for example, and I don't see why that should be the case. It would be good to see more consistency in the development process."
Earn 20 points
Cisco Piston Enterprise OS is ranked 51st in Cloud Management while Freshservice is ranked 14th in Cloud Management with 29 reviews. Cisco Piston Enterprise OS is rated 9.0, while Freshservice is rated 8.0. The top reviewer of Cisco Piston Enterprise OS writes "A simple interface and helpful support for a solution that grows with us". On the other hand, the top reviewer of Freshservice writes "Provides excellent traceability along with improved efficiency and reliability". Cisco Piston Enterprise OS is most compared with , whereas Freshservice is most compared with ServiceNow, JIRA Service Management, Zendesk, Microsoft Project and ManageEngine ServiceDesk Plus.
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