We performed a comparison between Cisco Piston Enterprise OS and Freshservice based on real PeerSpot user reviews.
Find out what your peers are saying about VMware, Nutanix, IBM and others in Cloud Management."It offers enough support so that you don't need to have the need to get another device."
"Its ease of use is fantastic. It is just above and beyond, especially when you compare it to something like Cherwell, Salesforce, or anything like that. It is on its own level. It is so easy to administer. The way everything is organized and the way it builds its own documentation is very good."
"The most valuable feature of Freshservice is you can assign downloaded tickets and the reports are useful."
"The solution’s timely automated triggers increase our IT team’s productivity."
"The admin feature is the UI, so it's very clean. The asset management and its model are valuable as well."
"It allowed the development team to concentrate on the client’s requirements instead."
"We found the initial setup to be very simple."
"You can just register and within five to minute minutes, you are ready to go."
"The solution has been stable."
"The solution is just too expensive, so maybe the pricing could be better."
"You can't implement a complicated delivery workflow. We don't have the same problems with incident and change workflows. It's only for delivery workflow. They have a mechanism for modifying your incident or change workflow. There's a visual interface for that, so there's no reason not to have the same function for request management."
"We haven't had any issues with the stability of Freshservice. However, we have had some issues with data imports, we have noticed that large amounts of data can get stuck. This is something that we haven't seen in other solutions."
"The reporting and management information (MI) are very limited, and stopped realistic and timely reporting on outstanding incidents."
"Some of the ways that tasks are reported on and shown can be better. You can't see tasks in your regular ticket list view. You can't see a combo view of tasks and tickets. It is a little bit difficult to get a solid overview of your list of things to do. You can only see them in separate views, instead of one single view."
"The most significant area for improvement is consistency across the different modules, as they are inconsistent. It makes me think the modules have different development teams with no consistent approach. From an end-user perspective, I can do certain operations in one module, such as instant management, but not in problem management, for example, and I don't see why that should be the case. It would be good to see more consistency in the development process."
"A chat bot needs to be added to the portal."
"Freshservice's technical support has issues with delays and translations."
"Not integrated with Google."
Earn 20 points
Cisco Piston Enterprise OS is ranked 50th in Cloud Management while Freshservice is ranked 13th in Cloud Management with 29 reviews. Cisco Piston Enterprise OS is rated 9.0, while Freshservice is rated 8.0. The top reviewer of Cisco Piston Enterprise OS writes "A simple interface and helpful support for a solution that grows with us". On the other hand, the top reviewer of Freshservice writes "Provides excellent traceability along with improved efficiency and reliability". Cisco Piston Enterprise OS is most compared with , whereas Freshservice is most compared with ServiceNow, JIRA Service Management, Zendesk, Microsoft Project and ManageEngine ServiceDesk Plus.
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