We performed a comparison between Cisco Secure Email and Heimdal Email Security based on real PeerSpot user reviews.
Find out what your peers are saying about Microsoft, Cisco, TitanHQ and others in Email Security."Microsoft Defender for Office 365's most valuable features are safe attachments and safe links."
"The basic features are okay and I'm satisfied with the Defender."
"The initial setup is straightforward. You just add the license, click it, and then you can set up the rules. It is quite simple."
"At the moment we are satisfied with this product. It's a stable, scalable, and resilient solution for us."
"Defender for Office 365 has helped eliminate having to look at multiple dashboards and that is the aspect I like most about it. It is simpler, effective, and convenient. The users like the process efficiency."
"The risk level notifications are most valuable. We get to know what kind of intrusion or attack is there, and we can fix a problem on time."
"It also gives me good visibility because, with Defender, I'm using a Microsoft product to defend Microsoft products. The integration was really seamless and I have wide visibility because it picks up almost everything. Literally, I can see almost every activity that happens, from the e-mail to the workstation itself."
"Threat Explorer is an invaluable tool for me, and it plays a crucial role in helping me discern the origins of various email campaigns, pinpointing where they emanate from, and identifying the individuals within our organization who are affected."
"Cisco Secure Email is part of Cisco's extensive efforts and investments in technology, especially in the realm of cyber security. The product is one among many security solutions offered by Cisco."
"The solution works well."
"The malicious URL scanning, as well as the anti-malware features, have been really useful for us in our environment."
"Administration of the email domains and custom filters are easily done via the web interface."
"We like the in-built features, like the email filtering based on the IP and domain. Cisco has its own blacklisted domains and IPs, which is very good. This filters around 70 percent of emails from spam, and we are seeing fewer false positives with this."
"The user interface was quite friendly, it was quite easy to use, unlike some other Cisco products. Anybody could use it. You don't have to be familiar with IT to be able to handle navigating it."
"The most valuable features are protection against ransomware and spam."
"The added value of it is that every migration to a new version is initiated by the Cisco version itself, so that is a bunch of work that you don't have to do on the Cisco ESA system on-premise. As it becomes a safe platform, you don't need to invest anything in your own data center or in your upgrade path."
"It is stable and reliable."
"The custom alerts have to improve a lot."
"There is room for improvement in terms of reporting."
"Several simulation options are available within 365, and the phishing simulation could be better."
"We need a separate license and we don't know how to get the license that is required."
"The company should focus on adding threats that the solution is currently unable to detect."
"The XDR dashboard has room for improvement."
"Microsoft wants its well-paying customers to finish testing some of its half-baked products, find bugs, and report bugs back to Microsoft's team, which is a little frustrating for those who have to manage it and roll it up to thousands of people across the organization."
"Microsoft Defender for Office 365 must improve the overall management style, including the GUI. It also needs to change the filters so that it is easy to whitelist and blacklist data."
"Cisco is already providing a very good environment with the IronPort solution, but there could be some more integration with other products. For instance, an integration with the EDR solution could be there to raise an alert."
"We would like to see more options for the customization of content filters."
"I use the search all the time. Sometimes, it is hard to search for things and things are hard to find. People come to me all the time, saying, "This email didn't get through." Then, I go searching and don't find it on the first search. You have to think about alternative searches. I don't know if there is an easier way that they could help to find things. I don't know how they could simplify it, because now everybody else is using the cloud and everything is coming from Office 365, or whatever. It is just not the same environment from years ago where everybody had their own server and you could search easier."
"The configuration UI should be made more intuitive. Currently, it takes a while to understand how to do the basic configurations."
"The interface is dated. It has looked pretty much the same for 15 years or so. It would be helpful to be able to do everything from one spot. The centralized quarantine and reporting are completely separate from policy administration."
"We didn't get any malware, but a few phishing emails, maybe one or two, slipped in."
"They can do it better with web links, with the URLs. They have a technology called Outbreak but it doesn't work as well as we would like."
"I would like to see sandboxing for email, where suspicious emails received by the system are analyzed through online services."
"The solution could be less expensive."
More Microsoft Defender for Office 365 Pricing and Cost Advice →
Cisco Secure Email is ranked 2nd in Email Security with 55 reviews while Heimdal Email Security is ranked 29th in Email Security with 1 review. Cisco Secure Email is rated 8.4, while Heimdal Email Security is rated 9.0. The top reviewer of Cisco Secure Email writes "Has effortless spam control, improves security posture, and frees up our IT department's time". On the other hand, the top reviewer of Heimdal Email Security writes "Straightforward to set up, reliable, and offers good functionality". Cisco Secure Email is most compared with Trellix Collaboration Security, Fortinet FortiMail, Microsoft Exchange Online Protection (EOP), Proofpoint Email Protection and Cisco Secure Email Threat Defense, whereas Heimdal Email Security is most compared with .
See our list of best Email Security vendors.
We monitor all Email Security reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.