Marian MelniciucSenior IT System Administrator at ScanPlus GmbH
We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
"I am really satisfied with the technical support."
"It is a very stable program."
"The solution's integration capabilities are excellent. It's one of the best features."
"It doesn't impact the devices. It is an agent-based solution, and we see no performance knock on cell phones. That was a big thing for us, especially in the mobile world. We don't see battery degradation like you do with other solutions which really drain the battery, as they're constantly doing things. That can shorten the useful life of a device."
"Integration is a key selling factor for Cisco security products. We have a Cisco Enterprise Agreement with access to Cisco Email Security, Cisco Firepower, Cisco Stealthwatch, Cisco Talos, Cisco Threat Grid, Cisco Umbrella, and also third-party solutions. This is key to our security and maximizing operations. Because we do have the Email Security appliance and it is integrated with Threat Response, we have everything tied together. Additionally, we are using the Cisco SecureX platform, as we were a beta test for that new solution. With SecureX, we are able to pull all those applications into one pane for visibility and maintenance. This greatly maximizes our security operations."
"Any alert that we get is an actionable alert. Immediately, there is information that we can just click through, see the point in time, what happened, what caused it, and what automatic actions were taken. We can then choose to take any manual actions, if we want, or start our investigation. We're no longer looking at digging into information or wading through hundreds of incidents. There's a list which says where the status is assigned, e.g., under investigation or investigation finished. That is all in the console. It has taken away a lot of the administration, which we would normally be doing, and integrated it into the console for us."
"The visibility and insight this solution gives you into threats is pretty granular. It has constant monitoring. You can get onto the device trajectory to look at a threat, but you can also see what happened prior to the threat. You can see what happened after the threat. You can see what other applications were incorporated into the execution of the threat. For example, you have the event, but you see that the event was launched by Google Chrome, which was launched by something else. Then, after the event, something else was launched by whatever the threat was. Therefore, it gives you great detail, a timeline, and continuity of events leading up to whatever the incident is, and then, after. This helps you understand and nail down what the threat is and how to fix it."
"One of the best features of AMP is its cloud feature. It doesn't matter where the device is in regards to whether it's inside or outside of your network environment, especially right now when everybody's remote and taken their laptops home. You don't have to be VPNed into the environment for AMP to work. AMP will work anywhere in the world, as long as it has an Internet connection. You get protection and reporting with it. No matter where the device is, AMP has still got coverage on it and is protecting it. You still have the ability to manage and remediate things. The cloud feature is the magic bullet. This is what makes the solution a valuable tool as far as I'm concerned."
"The most valuable feature is the antispam module, which comes in the bundle."
"Technical support has been very good. They're quick to respond to any problems."
"The most valuable features are the sandbox, mail scanning, sandboxing attachments, files, and that it responds to VPN porting."
"This is a product at the top of its game. That is the reason we choose to support and sell it."
"The potential threat protection feature is the most valuable. In the event that one of my computers is not on the network and gets a virus, ESET Endpoint Security quickly detects the malware, and in most cases, it removes the virus. It also has the ability to remotely shut down the computer. I like the remote control part the most."
"The protection and device control features are the most valuable. I found its user interface and integration pretty good. It is very user friendly as compared to other products."
"I would say that this solution has the best support team in this kind of Endpoint protection product."
"The most valuable feature of this solution is the protection itself, which works well for us."
"I would like more seamless integration."
"The technical support is very slow."
"I would recommend that the solution offer more availability in terms of the product portfolio and integration with third-party products."
"Maybe there is room for improvement in some of the automated remediation. We have other tools in place that AMP feeds into that allow for that to happen, so I look at it as one seamless solution. But if you're buying AMP all by itself, I don't know if it can remove malicious software after the fact or if it requires the other tools that we use to do some of that."
"The room for improvement would be on event notifications. I have mine tuned fairly well. I do feel that if you subscribe to all the event notification types out-of-the-box, or don't really go through and take the time to filter out events, the notifications can become overwhelming with information. Sometimes, when you're overwhelmed with information, you just say, "I'm not going to look at anything because I'm receiving so much." I recommend the vendor come up with a white paper on the best practices for event notifications."
"We have had some problems with updates not playing nice with our environment. This is important, because if there is a new version, we need to test it thoroughly before it goes into production. We cannot just say, "There's a new version. It's not going to give us any problems." With the complexity of the solution using multiple engines for multiple tasks, it can sometimes cause performance issues on our endpoints. Therefore, we need to test it before we deploy. That takes one to three days before we can be certain that the new version plays nice with our environment."
"The one challenge that I see is the use of multiple endpoint protection platforms. For instance, we have AMP, but we also have Microsoft Windows Defender, System Center Endpoint Protection, and Microsoft Malware Protection Engine deployed. So, we have a bunch of different things that do the same thing. What winds up happening is, e.g., if I get an alert for a potential incident or malware and want to pull the file, I'll go to fetch the file to analyze it. But, one of these other programs has already gotten it, so the file has already been quarantined by another endpoint protection system. AMP doesn't realize that and the file fetch fails, then you're left wondering what's going on."
"The thing I hate the most, which they have not fixed, is when it creates duplicate entries within a console. If you have a computer and you upgrade from Windows 7 to Windows 10, or you upgrade your agent from version 6 to 7, it creates a new instance in there instead of updating the information. Instead of paying a license for one computer, I have to license two computers until I manually go in, search for all the duplicate entries, and clean them out myself."
"If I were in an environment that required a large-scale deployment then I would choose another solution over ESET."
"The solution should offer more security surrounding blacklisted websites."
"The solution includes only Intrusion Detection and not IPS, which is an important feature that is missing in my version."
"The product could have better integration with third-party products that would help extend functionality."
"They could be more aggressive with malware."
"A few times, we have had problems with downloading an agent. We had to try multiple times and multiple uploads."
"In the future, a cloud version of the solution would be great."
"The price is very good."
"The visibility that we have into the endpoint and the forensics that we're able to collect give us value for the price. This is not an overly expensive solution, considering all the things that are provided. You get great performance and value for the cost."
"Whenever you are doing the licensing process, I would highly advise to look at what other Cisco solutions you have in your organization, then evaluate if an Enterprise Agreement is the best way to go. In our case, it was the best way to go. Since we had so many other Cisco products, we were able to tie those in. We were actually able to get several Cisco security solutions for less than if we had bought three or four Cisco security solutions independently or ad hoc."
"In our case, it is a straightforward annual payment through our Enterprise Agreement."
"Our company was very happy with the price of Cisco AMP. It was about a third of what we were paying for System Center Endpoint Protection."
"There are a couple of different consumption models: Pay up front, or if you have an enterprise agreement, you can do a monthly thing. Check your licensing possibilities and see what's best for your organization."
"The Enterprise Agreement is like an all-you-can-eat buffet of Cisco products. In that vein, it was very affordable."
"We can know if something bad is potentially happening instantaneously and prevent it from happening. We can go to a device and isolate it before it infects other devices. In our environment, that's millions of dollars saved in a matter of seconds."
"Currently, we are running on a three-year license. The pricing might be around $20,000. There aren't any costs above the standard licensing fee."
"It is subjective. I don't think it is expensive. If you can have 10 user licenses for less than $100, I don't think it is expensive."
"Its price is fair. If we compare it with any other retail product, it is a little harder to compete with."
"The price could be lower, but it's comparable, as other solutions have a similar price for the same effect."
"I think it's available for a pretty fair price. If you know how to use it, then it's a very fair price for what you get."
"I pay about $100 a year, so it's really cheap. I'm sure that if I need something else beyond more technical support, I'll need to pay more."
"The license is annually, and the price is low compared to competitors."
"The price of the solution is reasonable compared to the other products out there. It is definitely in line with the competition."
Advanced Malware Protection (AMP) is subscription-based, managed through a web-based management console, and deployed on a variety of platforms that protects endpoints, network, email and web Traffic. AMP key features include the following: Global threat intelligence to proactively defend against known and emerging threats, Advanced sandboxing that performs automated static and dynamic analysis of files against more than 700 behavioral indicators, Point-in-time malware detection and blocking in real time and Continuous analysis and retrospective security regardless of the file's disposition and Continuous analysis and retrospective security.
Protect against Ransomware
Block Targeted Attacks
Prevent Data Breaches
Detect Advanced Persistent Threats
Stop Fileless attacks
Cisco Secure Endpoint is ranked 3rd in Endpoint Protection for Business (EPP) with 14 reviews while ESET Endpoint Security is ranked 16th in Endpoint Protection for Business (EPP) with 22 reviews. Cisco Secure Endpoint is rated 8.8, while ESET Endpoint Security is rated 8.0. The top reviewer of Cisco Secure Endpoint writes "We have gained more visibility into what's going on because it detects a lot of threats". On the other hand, the top reviewer of ESET Endpoint Security writes "Good at detecting potentially dangerous websites, but the alerts can be confusing at times". Cisco Secure Endpoint is most compared with Microsoft Defender for Endpoint, CrowdStrike Falcon, Carbon Black CB Defense, SentinelOne and Cortex XDR by Palo Alto Networks, whereas ESET Endpoint Security is most compared with Microsoft Defender for Endpoint, SentinelOne, Symantec End-User Endpoint Security, Kaspersky Endpoint Security for Business and Sophos Intercept X. See our Cisco Secure Endpoint vs. ESET Endpoint Security report.
See our list of best Endpoint Protection for Business (EPP) vendors.
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