We performed a comparison between Cisco UCS Director and ServiceNow IT Operations Management based on real PeerSpot user reviews.
Find out in this report how the two Cloud Management solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The most valuable feature of this solution is the fabric sharing."
"This is a user-friendly solution that is very good and easy to use."
"The main feature of this solution is the integration with all the Cisco solutions and other vendors."
"Scalability-wise, I rate the solution a ten out of ten."
"Feature-wise, the solution helps one to add multiple environments in one place...It is a scalable product."
"I can manage multiple workloads whether it's on AWS, Azure, or on-premises. They can be managed by using the UCS Director."
"UCS director enables us to be more productive and more agile, and also more self-sufficient because we don't have to depend on anybody else."
"The solution is helpful for centralized management."
"It has been very useful for tracking. It has evolved a lot over time, and there is a single pane of glass where you can track and see everything."
"The solution is very capable and user friendly."
"It is easy to use and simple to learn."
"It is a stable solution. I have not experienced any system outages during my time using the solution."
"As a product, ServiceNow IT Operations Management is pretty strong, and it can discover non-IP devices."
"I like the tool's discovery feature."
"It is a product that is familiar for a lot of users."
"The scalability of ServiceNow is good."
"The areas where this product can be improved are the integrations and the UI. These features are not as friendly compared to VMware products."
"The tool should be a lot more intuitive and make it easy for us to understand and migrate."
"There are a lot of bugs in the solution. This is an area in the solution that can be improved."
"The product could allow more programmatic opportunities through better development of the API."
"Simplifying the user interface would go a long way to making it more usable."
"I would like to see more integration with other solutions."
"It is not easy to add or expand the product."
"Normally, UCS Director is used primarily for orchestration, but when we look at a non-Cisco data infrastructure components, the UCS Director needs a bit more improvement in terms of integration with third-party systems and with existing older systems."
"The pattern part can be improved. Patterns are used in the Discovery feature. Although it is easy to create new patterns and modify the existing ones, it would be better if this solution can have more out-of-the-box patterns. In terms of new features, they can include artificial intelligence, something like machine learning."
"The tool can be improved by including more detailed information to assist new users."
"The setup and deployment could be simplified, and the pricing could improve."
"Regarding ServiceNow, there is room for improvement in terms of customization, particularly in the area of self-customization."
"The service discovery tool should include HR automations that automatically remove an employee who is leaving."
"If you are new to using the solution, you will find the setup complex."
"There are not enough apps in the app store to expand functionality. There should be more made available."
"The out-of-the-box reporting feature is not as user friendly as other tools."
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Cisco UCS Director is ranked 24th in Cloud Management with 13 reviews while ServiceNow IT Operations Management is ranked 9th in Cloud Management with 34 reviews. Cisco UCS Director is rated 7.2, while ServiceNow IT Operations Management is rated 8.2. The top reviewer of Cisco UCS Director writes "A compact and flexible solution with a lot of features ". On the other hand, the top reviewer of ServiceNow IT Operations Management writes "A very capable solution that includes a valuable, user-friendly workflow management tool". Cisco UCS Director is most compared with Cisco Intersight, vCenter Orchestrator, VMware Aria Automation, VMware Aria Operations and vCloud Director, whereas ServiceNow IT Operations Management is most compared with OpsRamp, Moogsoft, Splunk ITSI (IT Service Intelligence), Datadog and BMC TrueSight Operations Management. See our Cisco UCS Director vs. ServiceNow IT Operations Management report.
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