Cisco UCS Director vs ServiceNow IT Operations Management comparison

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Comparison Buyer's Guide
Executive Summary

We performed a comparison between Cisco UCS Director and ServiceNow IT Operations Management based on real PeerSpot user reviews.

Find out in this report how the two Cloud Management solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.
To learn more, read our detailed Cisco UCS Director vs. ServiceNow IT Operations Management Report (Updated: March 2024).
765,386 professionals have used our research since 2012.
Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"The most valuable feature of this solution is the fabric sharing.""This is a user-friendly solution that is very good and easy to use.""The main feature of this solution is the integration with all the Cisco solutions and other vendors.""Scalability-wise, I rate the solution a ten out of ten.""Feature-wise, the solution helps one to add multiple environments in one place...It is a scalable product.""I can manage multiple workloads whether it's on AWS, Azure, or on-premises. They can be managed by using the UCS Director.""UCS director enables us to be more productive and more agile, and also more self-sufficient because we don't have to depend on anybody else.""The solution is helpful for centralized management."

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"It has been very useful for tracking. It has evolved a lot over time, and there is a single pane of glass where you can track and see everything.""The solution is very capable and user friendly.""It is easy to use and simple to learn.""It is a stable solution. I have not experienced any system outages during my time using the solution.""As a product, ServiceNow IT Operations Management is pretty strong, and it can discover non-IP devices.""I like the tool's discovery feature.""It is a product that is familiar for a lot of users.""The scalability of ServiceNow is good."

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Cons
"The areas where this product can be improved are the integrations and the UI. These features are not as friendly compared to VMware products.""The tool should be a lot more intuitive and make it easy for us to understand and migrate.""There are a lot of bugs in the solution. This is an area in the solution that can be improved.""The product could allow more programmatic opportunities through better development of the API.""Simplifying the user interface would go a long way to making it more usable.""I would like to see more integration with other solutions.""It is not easy to add or expand the product.""Normally, UCS Director is used primarily for orchestration, but when we look at a non-Cisco data infrastructure components, the UCS Director needs a bit more improvement in terms of integration with third-party systems and with existing older systems."

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"The pattern part can be improved. Patterns are used in the Discovery feature. Although it is easy to create new patterns and modify the existing ones, it would be better if this solution can have more out-of-the-box patterns. In terms of new features, they can include artificial intelligence, something like machine learning.""The tool can be improved by including more detailed information to assist new users.""The setup and deployment could be simplified, and the pricing could improve.""Regarding ServiceNow, there is room for improvement in terms of customization, particularly in the area of self-customization.""The service discovery tool should include HR automations that automatically remove an employee who is leaving.""If you are new to using the solution, you will find the setup complex.""There are not enough apps in the app store to expand functionality. There should be more made available.""The out-of-the-box reporting feature is not as user friendly as other tools."

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Pricing and Cost Advice
  • "The cost of this solution is significant."
  • "Cisco UCS Director is expensive...I rate the solution's pricing a three out of ten."
  • "I would rate the product's pricing an eight out of ten."
  • "On a scale of one to ten, where one is a low price and ten is a high price, I rate the pricing around five to six out of ten."
  • "The budget doesn’t work for the state and local governments."
  • "I rate Cisco UCS Director's price a three out of ten. Cisco UCS Director is not an affordable product. With Cisco UCS Director, there is a need to pay an overall price, which consists of the product, software, and support."
  • More Cisco UCS Director Pricing and Cost Advice →

  • "The pricing is high and may be excluding the small to medium-sized enterprise businesses."
  • "It has different subscription models."
  • "There are additional costs, you have to pay more for everything."
  • "The price of ServiceNow IT Operations Management is expensive."
  • "It is expensive. It is around 10 Euros per server per month."
  • "This solution offers good value but comes at a very high premium. Pricing could be reduced by 10 to 20%."
  • "The solution offers yearly licenses and a subscription model for add-on features."
  • "My customers pay for the ServiceNow IT Operations Management license annually. I'd rate the pricing based on value. ServiceNow IT Operations Management is a premium product as it has better features than competitors."
  • More ServiceNow IT Operations Management Pricing and Cost Advice →

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    Questions from the Community
    Top Answer:Scalability-wise, I rate the solution a ten out of ten.
    Top Answer:I rate Cisco UCS Director's price a three out of ten. Cisco UCS Director is not an affordable product. With Cisco UCS Director, there is a need to pay an overall price, which consists of the product… more »
    Top Answer:Currently, Cisco UCS Director is unable to integrate with another product or with a server from another brand. If Cisco UCS Director is able to integrate with another product or with a server from… more »
    Top Answer:From my perspective as an asset manager, the most valuable feature of the solution is the configuration management portion, where I can actively add something to the database.
    Top Answer:It is moderately expensive. The pricing itself and the licensing options are depending on the model and the customization. The standard version offers numerous ready-to-use automation options and is… more »
    Top Answer:The solution needs to add mobilization, where we can connect mobile devices or wireless devices to do wireless scanning and bring assets into the database.
    Ranking
    24th
    out of 75 in Cloud Management
    Views
    946
    Comparisons
    744
    Reviews
    5
    Average Words per Review
    404
    Rating
    6.4
    9th
    out of 75 in Cloud Management
    Views
    1,317
    Comparisons
    990
    Reviews
    29
    Average Words per Review
    453
    Rating
    8.3
    Comparisons
    Also Known As
    ServiceNow ITOM
    Learn More
    Overview

    Cisco UCS Director enables automated delivery of physical and virtual data center resources, empowering data centers to move at the speed of business.

    ServiceNow IT Operations Management (ITOM) is a cloud management and infrastructure tool that facilitates the administrative and development process of creating, planning, and operating digital services, technology, application requirements, and components for organizations. Service Now ensures effectiveness, performance, and availability throughout an organization's processes and services.

    ServiceNow ITOM will help organizations facilitate consistent policies with regard to deployment, support, and services to ensure trustworthiness and quality of service (QoS). ServiceNow ITOM will ensure that all applications, services, and infrastructure are consistently available and stable.

    ServiceNow IT Operations Management Features

    • Help Desk: ServiceNow ITOM help desk enables IT and operations administrators to better communicate issues concerning managing data latencies, controlling the monitoring of user profiles, executing disaster recovery plans, and any other problematic incidents.

    • Device and server management: ServiceNow ITOM will ensure IT operations teams can better handle general maintenance, upgrading, and patching for server-related concerns. The solution will also help to maintain the health of organization devices such as laptops, phones, tablets, mobile devices, and desktops.

    • Infrastructure maintenance: ServiceNow ITOM helps organizations set up remote access networks, maintain network security, regulate communication with external servers and firewalls, and also monitor and manage internal telephone systems.

    ServiceNow IT Operations Management Benefits

    • Improve DevOps: ServiceNow ITOM improves the ability to inspect microservices, which enables DevOps and SRE teams to improve incident response.
    • Improve data control: The solution will help to manage the entire digital lifecycle, and will also enhance the organization's configuration management database (CMDB) to enable a more robust data foundation.
    • Problem-solve: ITOM is able to proactively identify anomalies before they become issues/problems with tremendous accuracy. ITOM helps organizations minimize outages and reduce the negative impact to end users so that they do not experience any downtime or service degradations. ITOM will also use artificial intelligence for IT Operations (AIOps) along with machine learning (ML) to reduce the possibility of false positives, saving time and increasing productivity.
    • Automate workflows: ITOM offers a pre-designed workbook and no-code/low-code workflows to reduce redundant tasks and improve recovery times. ITOM provides intuitive workable processes to be shared easily with all teams throughout the organization.

    ServiceNow ITOM enables organizations to become robust, strategic operations able to successfully anticipate issues before they have an impact on the organization. Organizations that use ServiceNOw ITOM will be able to easily automate workflows and improve how their IT teams communicate and work together to deliver successful outcomes and maintain productivity and profitability 24/7.

    Reviews from Real Users

    “With this solution, operational costs will be reduced. Your maintenance cost will be reduced when you use the item model. You will deliver a fast solution to the customers. If something happens on the server-side or router-side, it will be immediately caught. Efficiencies are improved. “ - Rupesh J., Solutions Architect at Globant

    “It has been very useful for tracking. It has evolved a lot over time, and there is a single pane of glass where you can track and see everything.” - Uday T., Project Manager at MindTree

    Sample Customers
    Entel, Data#3, Cegal, NESIC, LightEdge
    servicenow, TransAlta, NATS, Symantec
    Top Industries
    REVIEWERS
    Financial Services Firm25%
    Energy/Utilities Company25%
    Retailer13%
    Government13%
    VISITORS READING REVIEWS
    Computer Software Company30%
    Financial Services Firm16%
    Government11%
    Healthcare Company9%
    REVIEWERS
    Computer Software Company33%
    Financial Services Firm25%
    Consumer Goods Company8%
    Manufacturing Company8%
    VISITORS READING REVIEWS
    Financial Services Firm16%
    Computer Software Company14%
    Manufacturing Company10%
    Energy/Utilities Company9%
    Company Size
    REVIEWERS
    Small Business29%
    Midsize Enterprise7%
    Large Enterprise64%
    VISITORS READING REVIEWS
    Small Business23%
    Midsize Enterprise8%
    Large Enterprise68%
    REVIEWERS
    Small Business27%
    Midsize Enterprise12%
    Large Enterprise61%
    VISITORS READING REVIEWS
    Small Business15%
    Midsize Enterprise11%
    Large Enterprise74%
    Buyer's Guide
    Cisco UCS Director vs. ServiceNow IT Operations Management
    March 2024
    Find out what your peers are saying about Cisco UCS Director vs. ServiceNow IT Operations Management and other solutions. Updated: March 2024.
    765,386 professionals have used our research since 2012.

    Cisco UCS Director is ranked 24th in Cloud Management with 13 reviews while ServiceNow IT Operations Management is ranked 9th in Cloud Management with 34 reviews. Cisco UCS Director is rated 7.2, while ServiceNow IT Operations Management is rated 8.2. The top reviewer of Cisco UCS Director writes "A compact and flexible solution with a lot of features ". On the other hand, the top reviewer of ServiceNow IT Operations Management writes "A very capable solution that includes a valuable, user-friendly workflow management tool". Cisco UCS Director is most compared with Cisco Intersight, vCenter Orchestrator, VMware Aria Automation, VMware Aria Operations and vCloud Director, whereas ServiceNow IT Operations Management is most compared with OpsRamp, Moogsoft, Splunk ITSI (IT Service Intelligence), Datadog and BMC TrueSight Operations Management. See our Cisco UCS Director vs. ServiceNow IT Operations Management report.

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    We monitor all Cloud Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.