Cisco Umbrella vs Prisma Access by Palo Alto Networks comparison

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Comparison Buyer's Guide
Executive Summary
Updated on Jul 3, 2023

We performed a comparison between Cisco Umbrella and Prisma Access by Palo Alto Networks based on Peerspot users’ reviews in five parameters. After reading all of the collected data, you can find our conclusion below.

  • Ease of Deployment: Cisco Umbrella's initial setup is simple and user-friendly, with seamless integrations and readily available implementation resources. On the other hand, Prisma Access by Palo Alto Networks' setup is more complex, and its difficulty varies depending on company size and IT staff expertise. Pre-deployment preparation could take anywhere from a few days to a couple of months.
  • Features: Cisco Umbrella is praised for its advanced DNS security and ease of use with good visibility for administrators. It also offers cloud DLP and firewall integration in a single package, as well as content filtering and user-defined policies. On the other hand, Prisma Access by Palo Alto Networks is highlighted for its top-notch security features that incorporate various components such as HIP, Forcepoint, DLP, and antivirus. It also offers flexibility in applying policies and inspections and integrates well with other platforms such as Cortex Data Lake. Its features include traffic analysis, threat prevention, URL filtering, and segmentation. Both have areas where they could improve. Cisco Umbrella needs to improve its pricing, integrability, offline security updates, local support, Linux agent availability, and reporting features, among other things. Prisma Access needs to improve its end-user system requirements, latency, cloud technology, and documentation, as well as its bugs and slow response times from support. Additionally, Prisma Access needs to improve its integration between operational technology and IT, geographic coverage, and UI, among other things.
  • Pricing:  Cisco Umbrella is competitively priced and offers good value for the cost, but its pricing can be confusing and varies depending on the use case and region. Prisma Access is a pricey solution, but it offers extensive security controls and throughput, along with a simple architecture and no hidden costs besides the license.
  • Service and Support: Cisco Umbrella is praised for their helpful and fast technical support, while Prisma Access by Palo Alto Networks has received mixed reviews with some customers praising outstanding support for government customers, but others noting long wait times and difficulty getting in touch with support staff.
  • ROI: Cisco Umbrella and Prisma Access are two options for companies looking to improve their network security and productivity. Cisco Umbrella offers a secure network with improved application performance, which can lead to increased productivity. On the other hand, Prisma Access offers ease of configuration and a Zero Trust solution that may lead to cost savings in OpEx and CapEx. Ultimately, the choice between these two options will depend on a company's specific needs and priorities.

Comparison Results: Cisco Umbrella is commended for its advanced DNS security, user-friendly interface, and extensive licensing options, while Prisma Access is valued for its accessibility, top-quality security features, and adaptable policy application. Nevertheless, there is room for improvement in certain areas for both products, such as pricing and integrability for Cisco Umbrella and support and licensing for Prisma Access. Ultimately, the decision between the two will be influenced by the specific needs and priorities of the organization.

To learn more, read our detailed Cisco Umbrella vs. Prisma Access by Palo Alto Networks Report (Updated: March 2024).
765,234 professionals have used our research since 2012.
Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"The solution is stable.""On the outside, the main differentiation is because Lookout ingest. They have ingested basically all of the apps for the last ten years and all the versions of all the apps, and we have that in a corporate database that allows us to do very large-scale machine learning and analysis on that data set. That's not something that any of the competitors really have the capability to do because they don't have access to the data set. A lot of the apps you can no longer get them because that version of the app is five or six years old, and it just doesn't exist anywhere anymore, except within our infrastructure. So, the ability to have that very rich dataset and learn from that dataset is a real differentiator.""The protection offered by the product is the most valuable feature. It detects vulnerabilities or traps on our users' phones and then prompts them to clean up their devices. Tools we used previously would only discover, which required us to gather information on the backend, so Lookout is a welcome upgrade.""The most valuable features are the antivirus as a whole, the anti-malware, and all of the protection features that scan our enterprise devices."

More Lookout Pros →

"The most valuable feature is the website protection capabilities because it prevents end-users from entering bad sites that potentially have malware or could be used for phishing.""The integration features within, for example, the Cisco VPN product and the Umbrella module are valuable.""Threats never come close to your network with security at the DNS level​.""Provides dependable DNS monitoring of external devices.""I like that it integrates with the infrastructure. I also like the kind of data and intelligence that's built-in. It helps create innovative reports for security.""I think recently with many people working from home, Cisco Umbrella has been very useful. For example, we can manage the device and the network when the employee is not working on the local host. Cisco Umbrella is very valuable for this kind of infrastructure.""It is user-friendly. It is easy to manage the solution.""The most valuable feature is that it secures our network against blacklisted or malicious websites."

More Cisco Umbrella Pros →

"It's great that we can make sure a machine meets the minimum requirements before users are allowed to log in.""Prisma Access protects all app traffic, so that users can gain access to all apps and that's very important because we need to be able to access everything. It also allows us to access non-web apps; anything internal that we need access to, we can access.""Prisma Access gives us security from a single point. It controls mobile users and determines how secure their networks will be, including from where they will get internet access. We can optimize things and add security profiles centrally.""The solution has all its capabilities in a single cloud delivery platform which is great and it provides overall good protection.""The scalability of the solution is excellent.""A feature I've found very helpful is run time security because most of the products on the market will look at security during the build time, and they don't really look at what happens once you're going into production.""The solution improved the consistency of our security controls and the BCP. There has been a 20 percent reduction in TCO. Prisma Access also enabled us to deliver better applications by centralizing security management.""There is a system for monitoring the traffic. You can monitor the traffic of the connected people and point out any issues on the connection part."

More Prisma Access by Palo Alto Networks Pros →

Cons
"Lookout was moving into the SSE space. And so their work on SecureWeb Gateway and SD-WAN is still sort of evolving.""The stability depends on the service from where you access it. Because sometimes, the place you are in, you have Gateway. You don't have Gateway. The gateway is overutilized. At the end, you need to go through their gateways. And this is the key point here. You have a tracking point. If it's not well orchestrated, and it scales up as you add more to the existing team, you will suffer""We just submitted an enhancement request reflecting the main area we want to see improvement in; the APIs. Currently, we're able to build dashboards, but it's somewhat backward because we use our MDM API to create them. Lookout should provide API to customers so we can query our data and use it in our cloud, and this is the only outstanding area for improvement with the product right now.""From the analysis that we've done, they do seem to be maybe a step behind in trying to enter the market with a new solution. But when they do pick up, they do come out with some good products."

More Lookout Cons →

"I'd like to see improvement in its overall integration with all the other platforms. There's some integration between Umbrella and Meraki, but an overall Cisco problem is that there are so many different tools, and finding easy, seamless ways of connecting everything together is always a challenge.""It should have more integrations with multiple end user OEMs.""It would be useful if they had a malware protection engine running inside their own VM.""It would be better if there was a little bit of flexibility for organizations that don't have SD One in their environment. Because of the complexity of the environment, it's not easy to actually turn on the feature of the secure internet gateway for our users. We have not been able to explore that option yet.""It could be more secure. It would be better if they provided a transferring proxy as an add-on and more integration.""I'm hoping for the conversion of Cisco ZTNA's features from Duo to Umbrella.""The API is very Cisco orientated, which is absolutely fine if you're using Cisco Firepower and SecureX kind of products, but if you want to integrate with third parties, it is a bit tricky. There are some key API connectors for the more prevalent SIEM tools. I would really like to see in Cisco Umbrella the ability to create customized reports and then assign the rights to view these reports to people within a group. I should be able to create a customized report, which is viewable by anybody who has the rights. I should be able to create groups within Cisco Umbrella, and then assign reports to groups and have those reports split out automatically only to those groups. I can kind of do it by restricting my email list, but it is a half-complete way of doing it.""Security, overall, can always be improved."

More Cisco Umbrella Cons →

"Better integration with the MDM solution would be useful.""Dependencies of applications sometimes is a bit confusing.""There is some particular traffic that the security team wants to filter out and apply their own policies and they cannot.""They automatically update and they should give us time to fully understand what they're updating so that we can make sure it doesn't impact production.""When it comes to integration mechanisms, Prisma SaaS does not support reverse proxy type of integrations.""The Cloud Management application has room for improvement. There are a lot of things on the roadmap for that application; things are going to happen soon.""The price can be reduced to make it more competitive.""The frequency of updates could be reduced."

More Prisma Access by Palo Alto Networks Cons →

Pricing and Cost Advice
  • "The pricing is fair; it's comparable to our previous solution, and we carried out multiple POCs and POVs (proof of value). The product is worth the money we pay for it."
  • "Lookout is definitely on the lower end when it comes to price point and that seems to be the only differentiator. The technology is in place in this space and it's really about who is coming in at the better price point now."
  • "In terms of feature performance versus cost, they're a good value."
  • "The licensing costs are good. Prisma has much more options and support for security, but it has a higher cost. For example, Lookout costs 2/3rd of Prisma's licensing price."
  • More Lookout Pricing and Cost Advice →

  • "​The pricing is fair."
  • "You can request an evaluation license​."
  • "It needs a better price point."
  • "The product is pricey compared to Cisco Firepower."
  • "The price could be lower."
  • "There is a one-time cost of approximately $800 USD per user, and then a yearly support fee of about $50 per user."
  • "Our costs were negotiated, and they are okay."
  • "Our licensing fees are on a yearly basis."
  • More Cisco Umbrella Pricing and Cost Advice →

  • "The licensing cost is about 18,000 euros."
  • "Actually the solution is very expensive. I don't know the particulars since the purchasing team dealt with it."
  • "The pricing for this solution is on the higher end."
  • "Compared to other products, the price is slightly high."
  • "This is not an expensive product and everything is included with one license."
  • "Prisma Access is a little bit expensive."
  • "The licensing fees are paid on a yearly basis and for what we get, the price is good."
  • "The solution requires a license and the technical support has extra costs. The licensing model could improve."
  • More Prisma Access by Palo Alto Networks Pricing and Cost Advice →

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    Questions from the Community
    Top Answer:The licensing costs are good. Prisma has much more options and support for security, but it has a higher cost. For… more »
    Top Answer:The solution could improve identity integration as well. Zero trust, it's a good start as a zero-trust solution… more »
    Top Answer: Cisco Umbrella and Zscaler Internet Access are two broad-spectrum Internet security solutions that I have tried.… more »
    Top Answer:Cisco Umbrella is an integral component of the Cisco SASE architecture. It integrates security in a single, cloud-native… more »
    Top Answer:Cisco Umbrella is easy to monitor, manage, and deploy.
    Top Answer: We looked into Prisma Access before choosing Zscaler Private Access (ZPA). Palo Alto’s Prisma Access is a secure… more »
    Top Answer:Prisma Access by Palo Alto Networks has flexible licensing models with different categories. It comes with different… more »
    Comparisons
    Also Known As
    CipherCloud
    OpenDNS
    Palo Alto Networks Prisma Access, Prisma Access, GlobalProtect, Palo Alto GlobalProtect Mobile Security Manager, Prisma SaaS by Palo Alto Networks, Prisma Access
    Learn More
    Overview

    Lookout is a well-established and powerful secure web gateway (SWG) solution that protects more than 200 million users from threats that can result from the penetration of unsecured web traffic into their networks. Lookout is designed to enable organizations to work remotely while maintaining a tight blanket of security over their confidential business data. It provides administrators with security that extends from their endpoints to the cloud service that they are using to run their organization’s network. 

    Users of Lookout are able to proactively detect threats and keep themselves secure from a field of threats that constantly evolves. IT teams can protect their organizations without having to rely on any other security solutions. This singular solution can run on multiple kinds of mobile devices. The privacy of individuals is preserved while keeping compliance rules intact. Additionally, users gain access to a number of tools that enable them to prevent security breaches from taking place.

    Lookout Benefits

    Some of the ways that organizations can benefit by deploying Lookout include:

    • Ease of deployment. Lookout is a solution whose design makes it easy for users to deploy it. It provides users with simple, step-by-step instructions that remove the need for organizations to devote extensive amounts of time to make sure that it is properly set up. Anyone can quickly set up the solution without undergoing technical training. 
    • Built-in support. Users of the Lookout application have access to built-in demos that can teach them how to use various solution features. Instead of spending time trying to figure out the application, users can watch the demo that is most relevant to them and see for themselves how that particular feature is used.
    • Easy-to-use user interface. Lookout’s user interface is laid out in an intuitive way that makes it easy for administrators to navigate. This interface is present in both the mobile and desktop versions of this solution. 
    • Settings customization. Lookout has a built-in settings customization menu. This makes it possible for administrators to easily customize their settings so that they best conform to their needs. 

    Lookout Features

    • Activity monitoring and activity tracking. Lookout’s activity monitoring and activity tracking capabilities enable users to keep a close eye on the activities that are taking place in their networks. IT teams and administrators have the ability to watch their networks for any unusual activity. These features ensure that organizations can keep ahead of any potential threats. They provide the kinds of insights and warnings that make the jobs of those IT teams and administrators much easier and more streamlined. 
    • Encryption. Organizations that employ Lookout can encrypt their networks and keep crucial business data from being read by unauthorized parties. This feature keeps the secrets organizations are trying to keep out of the wrong hands.
    • Anti-virus tools. Lookout provides users with tools to block threats from harming their networks. These tools can successfully block 99.6 percent of threats without raising false alarms. 

    Cisco Umbrella offers flexible, cloud-delivered security according to users’ requirements Cisco Umbrella includes secure web gateway, firewall, and cloud access security broker (CASB) functionality all delivered from a single cloud security service. Cisco Umbrella’s protection is extended to devices, remote users, and distributed locations anywhere. As company employees work from many locations and devices, Cisco Umbrella is the easiest way to effectively protect users everywhere in minutes.

    Cisco Umbrella uses machine learning to search for, identify, and even predict malicious domains. By learning from internet activity patterns, this DNS-layer security solution can automatically identify attacker infrastructure being staged for the next threat. These domains are then proactively blocked, protecting networks from potential compromise. Cisco Umbrella analyzes terabytes of data in real time across all markets, geographies, and protocols.

    Cisco Umbrella works with leading IT companies to integrate its security enforcement and intelligence. Built with a bidirectional API, Cisco Umbrella makes it easy to extend protection from on-premises security appliances to cloud controlled devices and sites.

    Cisco Umbrella is suitable for small businesses without dedicated security professionals, as well as for multinational enterprises with complex environments.

    Why use Cisco Umbrella?

    • Simplify security management: Cisco Umbrella is the fastest and easiest way to protect all users within minutes and reduces the number of infections and alerts sent from other security products by stopping threats at the earliest point. With no hardware to install and no software to manually update, ongoing management is simple

    • Reliable reporting: Cisco Umbrella reports show activity for each device or network in the system. Users gain a more complete picture of the security risks facing their organization and can take action to remedy them.

    • Manage and control cloud apps: Umbrella provides visibility into sanctioned and unsanctioned cloud services in use across the enterprise. Users can uncover new services being used, see who is using them, identify potential risk, and block specific applications easily.

    Reviews from Real Users

    Cisco Umbrella stands out among its competitors for a number of reasons. Some of the major ones are its DNS-based protection, ability to protect users no matter where they are located, stability, and high performance.

    Daniel B., a network specialist at Syswind Kft, writes, “We primarily use the solution as cloud security for our branches. It protects us from direct internet outbreaks. It makes for good flexibility. The solution is very easy to manage. We found the initial setup, for example, to be quite simple. Efficient protection on the DNS level and even higher. The sandboxing feature analyses and handles the complicated security risks.”

    Victor M., SOC & Security Services Director at BEST, notes, “It provides security for the remote workers and it helps to improve enterprise security in a very easy way. We mainly enjoy web software protection capabilities. It prevents the end-users from getting into bad sites or sites that potentially could have malware or could be phishing. It helps end-users avoid the wrong sites. The solution works very smoothly. The user interface is good.”

    OpenDNS is a part of Cisco providing a suite of consumer products aimed at making the internet faster, safer, and more reliable.

    Prisma Access by Palo Alto Networks provides consistent security for all users and applications across your remote networks. Prisma Access grants users safe access to the cloud and data center applications and the internet as well. In addition, the solution combines all of your security and networking capabilities into a single cloud-delivered platform, enabling flexible hybrid workforces.

    Prisma Access can be managed two ways:

    1. Cloud Managed
    2. Panorama Managed

    Prisma Access delivers both networking and security services, including:

    • SD-WAN
    • VPN
    • Zero Trust network access (ZTNA)
    • Quality of service (QoS)
    • Clean Pipe
    • Firewall as a service (FWaaS)
    • DNS Security
    • Threat Prevention
    • Cloud secure web gateway (SWG)
    • Data loss prevention (DLP)
    • Cloud access security broker (CASB)

    Prisma Access by Palo Alto Networks Features

    Prisma Access by Palo Alto Networks has many valuable key features including: App-ID, User-ID, Device-ID, SSL Decryption, Dynamic User Group (DUG) Monitoring, AI/ML-Based Detection, IoT Security, Reporting, URL Filtering, Enterprise Data Loss Prevention (DLP), Digital Experience Monitoring (DEM)*, Logging, Policy Automation, Intrusion Prevention System (IPS), and many more.

    Prisma Access by Palo Alto Networks Benefits

    Some of the benefits of using Prisma Access by Palo Alto Networks include:

    • Security: Prisma Access gives you consistent security to protect against cyberattacks, with enforcement of policy at every location. By implementing Prisma Access, you also gain protection that works to prevent known and unknown malware, exploits, credential theft, command and control, and many other attack vectors across all ports and protocols.

    • Global connectivity: Prisma Access provides global coverage through use of its connectivity layer.

    • Scalability: With Prisma Access, scaling is automatically managed and is scalable, flexible, and agile.

    • Instant deployment: Deployment is fast, eliminating wasted time that may otherwise be associated with setting up a solution, operating it, or shipping hardware in order to get started.

    Reviews from Real Users

    Below are some reviews and helpful feedback written by Microsoft Azure Synapse Analytics

    users who are currently using the solution.

    PeerSpot user Partha D., Global Network Tech Lead at a computer software company, speaks about his experience using the product, saying, "It protects all app traffic so that users can gain access to all apps. Unlike other solutions that only work from ports 80 and 443, which are predominantly for web traffic, Prisma Access covers all protocols and works on all traffic patterns... The most sophisticated attacks can arise from sources that are not behind 80/443."

    Tejas J., a Sr. Cloud Security Architect at a computer software company, mentions that "it is geographically dispersed, and it sits on top of Google and AWS platforms. Therefore, you don't face the standard issues, such as latency or bandwidth issues, that you usually face in the case of on-prem data centers.

    Another PeerSpot reviewer, Max I., Associate Director at Cognizant, comments that "Security is absolutely spot-on, really top-notch. It's the result of all the components that come together, such as the HIP [Host Information Profile] and components like Forcepoint, providing end-user content inspection, and antivirus. It incorporates DLP features and that's fantastic because Prisma Access makes sure that all of the essential prerequisites are in place before a user can log in or can be tunneled into."

    Sample Customers
    Chart Industries, City of Aspen, Eastern Mountain Sports, FLEXcon, George Washington University, Jackson Municipal Airport Authority, Ohio Public Library Information Network, PTC, Richland Community College, Smart Motors, Tulane University, VeriClaim
    Concord Hospital, State of Colorado, Essilor International, RheinLand Versicherungsgruppe, University of Westminster, Universidade Nove de Julho, SPAR Austria, CAME Group, ZipRealty, Greenhill & Co., IKT Agder, Aviva Stadium, Animal Logic, Management & Training Corporation, Brigham Young University Hawaii, School District of Chilliwack
    Top Industries
    VISITORS READING REVIEWS
    Computer Software Company19%
    Financial Services Firm10%
    Manufacturing Company10%
    Government7%
    REVIEWERS
    Financial Services Firm14%
    Comms Service Provider11%
    Computer Software Company9%
    Educational Organization6%
    VISITORS READING REVIEWS
    Computer Software Company19%
    Educational Organization16%
    Financial Services Firm8%
    Manufacturing Company7%
    REVIEWERS
    Computer Software Company46%
    Manufacturing Company12%
    Pharma/Biotech Company4%
    University4%
    VISITORS READING REVIEWS
    Computer Software Company15%
    Financial Services Firm11%
    Manufacturing Company11%
    Government6%
    Company Size
    VISITORS READING REVIEWS
    Small Business22%
    Midsize Enterprise16%
    Large Enterprise62%
    REVIEWERS
    Small Business38%
    Midsize Enterprise23%
    Large Enterprise39%
    VISITORS READING REVIEWS
    Small Business19%
    Midsize Enterprise26%
    Large Enterprise55%
    REVIEWERS
    Small Business27%
    Midsize Enterprise29%
    Large Enterprise44%
    VISITORS READING REVIEWS
    Small Business18%
    Midsize Enterprise14%
    Large Enterprise68%
    Buyer's Guide
    Cisco Umbrella vs. Prisma Access by Palo Alto Networks
    March 2024
    Find out what your peers are saying about Cisco Umbrella vs. Prisma Access by Palo Alto Networks and other solutions. Updated: March 2024.
    765,234 professionals have used our research since 2012.

    Cisco Umbrella is ranked 1st in Secure Web Gateways (SWG) with 108 reviews while Prisma Access by Palo Alto Networks is ranked 3rd in Secure Web Gateways (SWG) with 55 reviews. Cisco Umbrella is rated 8.8, while Prisma Access by Palo Alto Networks is rated 8.4. The top reviewer of Cisco Umbrella writes "Protects endpoints wherever they are, always pushing people to the right locations to avoid malicious intent". On the other hand, the top reviewer of Prisma Access by Palo Alto Networks writes "Integration with Palo Alto platforms such as Cortex Data Lake and Autofocus gives us visibility into our attack surface". Cisco Umbrella is most compared with Zscaler Internet Access, Microsoft Defender for Cloud Apps, Palo Alto Networks DNS Security, Fortinet FortiGate SWG and Infoblox Advanced DNS Protection, whereas Prisma Access by Palo Alto Networks is most compared with Netskope , Zscaler SASE, Zscaler Private Access, Prisma SD-WAN and Zscaler Internet Access. See our Cisco Umbrella vs. Prisma Access by Palo Alto Networks report.

    See our list of best Secure Web Gateways (SWG) vendors, best Cloud Access Security Brokers (CASB) vendors, and best Secure Access Service Edge (SASE) vendors.

    We monitor all Secure Web Gateways (SWG) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.