We performed a comparison between Cisco Umbrella and Symantec Proxy based on real PeerSpot user reviews.
Find out in this report how the two Secure Web Gateways (SWG) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The protection offered by the product is the most valuable feature. It detects vulnerabilities or traps on our users' phones and then prompts them to clean up their devices. Tools we used previously would only discover, which required us to gather information on the backend, so Lookout is a welcome upgrade."
"The most valuable features are the antivirus as a whole, the anti-malware, and all of the protection features that scan our enterprise devices."
"On the outside, the main differentiation is because Lookout ingest. They have ingested basically all of the apps for the last ten years and all the versions of all the apps, and we have that in a corporate database that allows us to do very large-scale machine learning and analysis on that data set. That's not something that any of the competitors really have the capability to do because they don't have access to the data set. A lot of the apps you can no longer get them because that version of the app is five or six years old, and it just doesn't exist anywhere anymore, except within our infrastructure. So, the ability to have that very rich dataset and learn from that dataset is a real differentiator."
"The solution is stable."
"It enables us to go granular in the customization of blocking some categories on the DNS."
"Umbrella has helped my IT staff in two ways. First, our security team was able to get more insights into the users, their devices, and the sites they browse. Second, our system administration team was able to manage DNS resolutions in a way that is more accessible and less intrusive to our domain system."
"Application performance has greatly improved and there are less operational issues. Productivity has been going up because we have less operational issues. Also, we have happy customers."
"The agent that gets installed on the endpoints or on people's laptops and devices is a Cisco AnyConnect Umbrella module. It's one of the most impressive things because you are able to protect your users anywhere they are."
"By using Cisco Umbrella, you are sure of inspecting all the traffic. Whenever the user machine is connected to your network, it is inspected. That's the best thing. It means you are sure that nothing is being exported or imported without your choice. That is the best feature."
"The initial setup is very easy and takes only a few minutes."
"We use Cisco Umbrella for DNS filtering and as a secure gateway."
"The customer experience is very good, and the product improves security posture."
"The Symantec antivirus suite and the proxy component are the most valuable feature."
"The CPL code is the best feature of the solution."
"The solution is scalable."
"The most valuable feature of Symantec Proxy is the support and autoscaling."
"The content that we are getting is very good. Content caching is also supported."
"Symantec Proxy’s technical support is very good."
"The tool's most valuable features are content-to-content filtration and SCCM protection."
"It is easy to use, and it is stable and scalable. You don't need a large team for deployment and maintenance."
"We just submitted an enhancement request reflecting the main area we want to see improvement in; the APIs. Currently, we're able to build dashboards, but it's somewhat backward because we use our MDM API to create them. Lookout should provide API to customers so we can query our data and use it in our cloud, and this is the only outstanding area for improvement with the product right now."
"Lookout was moving into the SSE space. And so their work on SecureWeb Gateway and SD-WAN is still sort of evolving."
"From the analysis that we've done, they do seem to be maybe a step behind in trying to enter the market with a new solution. But when they do pick up, they do come out with some good products."
"The stability depends on the service from where you access it. Because sometimes, the place you are in, you have Gateway. You don't have Gateway. The gateway is overutilized. At the end, you need to go through their gateways. And this is the key point here. You have a tracking point. If it's not well orchestrated, and it scales up as you add more to the existing team, you will suffer"
"I am unsure if Cisco Umbrella offers a Windows option for running the server."
"The price could be better. The price is definitely a bit high, but we have to pay a premium for Cisco products."
"I would like to have more applications being recorded."
"I would like to see more integrability with other products."
"iOS devices and mobiles are huge in my environment right now, and I cannot run them on Cisco Umbrella 24/7."
"The design of the screens could be improved. Sometimes you're trying to look for information, for what you think is critical that should be on that first screen of the dashboard so that you can quickly take screenshots to have people help out, but you have to hop between screens to find little pieces of evidence."
"Something on our end that might make it better is alerting going to our ticketing system. It's not something that we have discussed, but that would be a proactive option for us to provide a learning experience for the staff."
"Missing a real data leakage prevention solution."
"There are performance issues with all of the proxies."
"Marketing needs improvement in Symantec Proxy, as it needs to catch up in sales here in the Asia Pacific region. Symantec Proxy licensing renewal also needs improvement."
"Technical support is an area that requires some improvement."
"Support response time and case resolution could be improved."
"One area for improvement in Symantec is the lack of a reporting server or dashboard integration with SIM."
"Improvements in log availability would greatly enhance its overall effectiveness."
"Activating the SSL inspection is one of the challenges. We are currently moving to the O365 cloud, and one of the challenges is the performance when all of our users are connected to O365 by a proxy."
"The deployment is quite difficult."
Cisco Umbrella is ranked 1st in Secure Web Gateways (SWG) with 108 reviews while Symantec Proxy is ranked 15th in Secure Web Gateways (SWG) with 17 reviews. Cisco Umbrella is rated 8.8, while Symantec Proxy is rated 7.0. The top reviewer of Cisco Umbrella writes "Protects endpoints wherever they are, always pushing people to the right locations to avoid malicious intent". On the other hand, the top reviewer of Symantec Proxy writes "A user-friendly solution with good technical support". Cisco Umbrella is most compared with Zscaler Internet Access, Microsoft Defender for Cloud Apps, Prisma Access by Palo Alto Networks, Palo Alto Networks DNS Security and Fortinet FortiGate SWG, whereas Symantec Proxy is most compared with Forcepoint Secure Web Gateway, Skyhigh Security, Netskope Next Gen Secure Web Gateway, McAfee Web Gateway Cloud Service and Fortinet FortiProxy. See our Cisco Umbrella vs. Symantec Proxy report.
See our list of best Secure Web Gateways (SWG) vendors.
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