We performed a comparison between Cisco Unified Communications and Skype for Business based on real PeerSpot user reviews.
Find out what your peers are saying about 3CX, Kamailio, Digium and others in Unified Communications."We use Extension Mobility and Jabber a lot with mobile remote access. In addition to video calls with Jabber, this greatly enriched communications between coworkers."
"The Click to dial feature was one of the most important features for the customer."
"The security seems good."
"The solution is scalable and is capable of working on every appliance on every operating system."
"The deployment is very fast."
"We chose Skype for Business after other colleagues suggested that we give it a try. It has served us well."
"It's a good product, we like using it."
"Desktop sharing is a valuable feature."
"People are now able to virtually collaborate with their staff and have a conference call. We don't need a phone line to make that conference call and we are saving on that. People are able to share their presentations. Also, they can chat using the Skype"
"The Microsoft tech support are very good. They get back to you. I log a support call, and I usually have someone on the phone within a half an hour, so it is pretty good."
"An improvement option could be to incorporate the Voicea solution with Communication Manager, allowing it to make a translation between different languages automatically in a conversation."
"Some features take a lot of steps to configure, so having areas where a few clicks can configure a feature for a user would be nice."
"We have had trouble with scalability when trying to host large meetings."
"Skype for Business could improve the interface. It could be easier to use. Additionally, it's hard to find the people or add people you want to communicate with."
"The tool needs to have a dynamic file updating feature, so people you share a file with could update the file dynamically, all at once, all at the same time."
"The solution isn't connected to Microsoft Teams, and I feel like there is better communication on that particular solution. The group capabilities are a bit less than Teams."
"The solution should improve the chat and add more flexibility to make a call."
"I feel that the whole look and feel of Skype should be improved, including its user-friendliness. It should also improve its scalability."
"The solution has been discontinued by Microsoft."
"It would be ideal if the solution could make instant messages more permanent. Currently, if you close the conversation, you lose the instant messages that you shared during the meeting. If those could last beyond the meeting, that would be a great addition, due to the fact that frequently, people give each other key details, important information, or email addresses, etc., during the meeting. If you don't write it down during the meeting, after the meeting closes, it's gone forever. That can be quite frustrating."
Earn 20 points
Cisco Unified Communications is ranked 4th in Unified Communications while Skype for Business is ranked 4th in Virtual Meetings with 59 reviews. Cisco Unified Communications is rated 9.0, while Skype for Business is rated 7.8. The top reviewer of Cisco Unified Communications writes "I find the ability to block incoming calls based on the originating number to be the best feature, but the reporting system needs to be more in-depth". On the other hand, the top reviewer of Skype for Business writes "Reliable, useful for remote work, and great but isn't as robust as Microsoft Teams". Cisco Unified Communications is most compared with Fortinet FortiVoice, Cisco Jabber, Digium Asterisk, Siemens OpenScape and Alcatel-Lucent OmniPCX Enterprise Communication Server, whereas Skype for Business is most compared with Webex, Zoom, TeamViewer, GoToMeeting and Kamailio SIP Server.
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