Anonymous UserTeam Lead Network Infrastructure at a tech services company
Mohamed-FarragNetwork Security Engineer & Systems Engineer at a comms service provider
We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
"The most valuable feature for us is the DNS-based protection."
"It analyzes the domain security helps us implement the securest policy."
"The weekly reportings are great. The investigation is super and the application management is equally great."
"It's very stable, reliable and does its job."
"What we like most is security and how easy it is to integrate with other appliances."
"Provides dependable DNS monitoring of external devices."
"The initial setup is very easy and takes only a few minutes."
"Helps block personal email accounts."
"The setup was very easy and straightforward."
"The technical support is good. It is reactive and the documentation is very specific and very useful."
"This solution offers categorization for YouTube and other specific applications from Facebook to WhatsApp, which can be controlled whether it's on mobile or PC."
"The most valuable feature is that we can use it as a proxy."
"This appliance gives me good visibility in the userbase and their activities."
"It also has high availability."
"Cisco is the best in giving technical support. There is no doubt about that."
"The most valuable feature is security."
"It's nice to have it in the cloud where we can pull the reporting together for it so we can see what's happening in machines at different locations."
"In terms of most valuable features, I like the ICAP capability and URL filtering the most."
"It is quite scalable. If a user needs to do more deployments, they can just add them."
"The most valuable features are the website blocking capability and SSL interception."
"It is easy to manage. The graphical user interface is quite easy to navigate, and we don't have any difficulty in using it. It is a good solution."
"This solution does not give us full, 360-degree protection."
"I would like to see integration with SecurNX in the future."
"The reporting could be improved by way of the information that's displayed. For example, when you pull a report, it shows an internal employee going to many websites, but you can spin that right down by saying a lot of it is being cached."
"It has happened in the past that Cisco Umbrella has denied us access to secure websites."
"In the next release, I would like to see the integration of VDI NSX with Cisco Umbrella."
"They need to improve analytics so they report on more of the specifics of user activity."
"Missing a real data leakage prevention solution."
"Data reporting could be improved."
"The solution is not very compatible with other products."
"The FTD 21 model's Firepower Threat Defense does not have the multi-instance feature for the virtualization with the physical equipment."
"Technical support needs to be improved because they take a very long time and there is no communication or notification."
"They need a better graphical interface, and they need a better ISE mechanism."
"The licensing model needs to be more flexible."
"If a user wants to use it for other devices like mobile or smartphones, this product isn't so reliable."
"The one thing I don't like about Cisco is that they are very much fragmented in terms of providing the complete solution. They keep on breaking their different feature sets into different boxes."
"The GUI is not user-friendly, so it needs to improve or be simplified."
"It needs to be easier to set up rules for what sites it should allow or not allow us in certain areas of our computer for programs. It would also be nice really nice to have it give you better information about what it's finding. A lot of the alerts we get are very difficult to understand what it's actually telling you. It's too generic."
"Depending on the severity of the issue, I think they can be a bit slow - a few days for the low severity cases, but for the severe cases normally they contact you back in a couple of hours."
"Difficult and time-consuming to deploy and update."
"The interface could be made more user-friendly."
"The major challenge is their support. The support from Broadcom is quite poor. It takes forever for them to get back to you, and when they get back to you, they ask you for so much information, which makes it more difficult. That's the only problem I have with Broadcom. This is one of the reasons why we are switching to another solution. Another reason for switching is that we have a plan to adopt solutions in the cloud so that we can offload the administration efforts to the vendor. In future releases, they can improve its reporting and the process for rules creation. They can also improve Broadcom on things such as security information and event management so that from my same platform, I can carry out functions and probably block websites. Such a feature would be nice. Currently, Broadcom is integrated with McAfee to block access to certain sites automatically. It would be nice if they can expand their integration to IBM Resilient Security Orchestration and Automation Response."
"I am not sure, I don't have the numbers in front of me, but I think it's $1.00 or so per device/month."
"Cisco uses subscription models for the pricing and there are three subscription plans."
"The licensing part for Umbrella is really flexible."
"There are three models for licensing with different feature sets."
"I think it's worth the money."
"The price of Cisco Umbrella is a little higher than similar solutions, like Gateway."
"The price should be slightly lower than the current price because if you look at the whole solution, it is simply a threat intelligence solution to block blacklisted things. The price should be lower looking at the features provided by the solution. The price isn't too high either, but it could be lower."
"There is a subscription cost."
"The pricing is too high."
"When you compare the price of this solution to the price of FortiGate, it's high."
"I know from the manager that the price is too high and that other solutions offer the same features for less."
"Licensing fees are based on the number of users."
"Regarding Cisco price-wise, it is always on a bit on the higher side."
"Cisco Web Security Appliance is not the cheapest solution on the market, but it's well worth it."
"There is an additional charge for advanced security features."
OpenDNS provides easy-to-implement Internet navigation and Web security solutions for families, schools, governmental organizations and businesses of all sizes. The services provided byincrease the speed of navigating websites and prevent unintended access to phishing and malware sites as well as to any Web content that you configure to be restricted.
For security, your network needs malware protection, application visibility and control, acceptable use policy controls, insightful reporting and secure mobility. Cisco offers this protection, all on a single platform: the Cisco Web Security Appliance (WSA).
Complete Website Security goes far beyond encryption to deliver protection for websites, data and applications—with 24/7 control that helps to mitigate risk and helps to ensure uninterrupted performance for every website. Multi-layered security and controls make our certificate issuance and authentication processes one of the most rigorous in the industry. Automated management pinpoints certificate and website weaknesses due to unexpected expirations, flawed installations, deprecation and critical vulnerabilities in the event of attacks. Meanwhile, Symantec’s unified security identifies worldwide security vulnerabilities, delivers real-time analytics and helps our customers to protect against damage 24/7. It's why we've become the name people trust.
Cisco Web Security Appliance is ranked 5th in Secure Web Gateways (SWG) with 12 reviews while Symantec Secure Web Gateway is ranked 8th in Secure Web Gateways (SWG) with 5 reviews. Cisco Web Security Appliance is rated 7.6, while Symantec Secure Web Gateway is rated 6.8. The top reviewer of Cisco Web Security Appliance writes "We always hear from our customers that this is one of the products that they are very satisfied with". On the other hand, the top reviewer of Symantec Secure Web Gateway writes "Quite scalable but it is more complex than it needs to be and would be better with modernized deployment strategies". Cisco Web Security Appliance is most compared with Zscaler Internet Access, Fortinet FortiProxy, Forcepoint Secure Web Gateway and McAfee Web Gateway, whereas Symantec Secure Web Gateway is most compared with Zscaler Internet Access, Forcepoint Secure Web Gateway, iboss and Akamai Enterprise Threat Protector. See our Cisco Web Security Appliance vs. Symantec Secure Web Gateway report.
See our list of best Secure Web Gateways (SWG) vendors.
We monitor all Secure Web Gateways (SWG) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.