Compare Cisco Web Security Appliance vs. Symantec Secure Web Gateway

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Most Helpful Review
Find out what your peers are saying about Cisco Web Security Appliance vs. Symantec Secure Web Gateway and other solutions. Updated: July 2021.
523,431 professionals have used our research since 2012.
Quotes From Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros
"The most valuable features are the protection against ransomware and phishing.""It will protect, give you more robustness, and faster responses, compared to any firewalls or any of the proxy web servers.""The most valuable feature for us is the DNS-based protection.""It analyzes the domain security helps us implement the securest policy.""The weekly reportings are great. The investigation is super and the application management is equally great.""It's very stable, reliable and does its job.""What we like most is security and how easy it is to integrate with other appliances.""Provides dependable DNS monitoring of external devices."

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"The setup was very easy and straightforward.""The technical support is good. It is reactive and the documentation is very specific and very useful.""This solution offers categorization for YouTube and other specific applications from Facebook to WhatsApp, which can be controlled whether it's on mobile or PC.""The most valuable feature is that we can use it as a proxy.""This appliance gives me good visibility in the userbase and their activities.""It also has high availability.""Cisco is the best in giving technical support. There is no doubt about that.""The most valuable feature is security."

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"It's nice to have it in the cloud where we can pull the reporting together for it so we can see what's happening in machines at different locations.""In terms of most valuable features, I like the ICAP capability and URL filtering the most.""It is quite scalable. If a user needs to do more deployments, they can just add them.""The most valuable features are the website blocking capability and SSL interception.""It is easy to manage. The graphical user interface is quite easy to navigate, and we don't have any difficulty in using it. It is a good solution."

More Symantec Secure Web Gateway Pros »

Cons
"I would like to see a graphical representation of the entire network.""It would be useful if they had a malware protection engine running inside their own VM.""This solution does not give us full, 360-degree protection.""I would like to see integration with SecurNX in the future.""The reporting could be improved by way of the information that's displayed. For example, when you pull a report, it shows an internal employee going to many websites, but you can spin that right down by saying a lot of it is being cached.""It has happened in the past that Cisco Umbrella has denied us access to secure websites.""In the next release, I would like to see the integration of VDI NSX with Cisco Umbrella.""They need to improve analytics so they report on more of the specifics of user activity."

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"The solution is not very compatible with other products.""The FTD 21 model's Firepower Threat Defense does not have the multi-instance feature for the virtualization with the physical equipment.""Technical support needs to be improved because they take a very long time and there is no communication or notification.""They need a better graphical interface, and they need a better ISE mechanism.""The licensing model needs to be more flexible.""If a user wants to use it for other devices like mobile or smartphones, this product isn't so reliable.""The one thing I don't like about Cisco is that they are very much fragmented in terms of providing the complete solution. They keep on breaking their different feature sets into different boxes.""The GUI is not user-friendly, so it needs to improve or be simplified."

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"It needs to be easier to set up rules for what sites it should allow or not allow us in certain areas of our computer for programs. It would also be nice really nice to have it give you better information about what it's finding. A lot of the alerts we get are very difficult to understand what it's actually telling you. It's too generic.""Depending on the severity of the issue, I think they can be a bit slow - a few days for the low severity cases, but for the severe cases normally they contact you back in a couple of hours.""Difficult and time-consuming to deploy and update.""The interface could be made more user-friendly.""The major challenge is their support. The support from Broadcom is quite poor. It takes forever for them to get back to you, and when they get back to you, they ask you for so much information, which makes it more difficult. That's the only problem I have with Broadcom. This is one of the reasons why we are switching to another solution. Another reason for switching is that we have a plan to adopt solutions in the cloud so that we can offload the administration efforts to the vendor. In future releases, they can improve its reporting and the process for rules creation. They can also improve Broadcom on things such as security information and event management so that from my same platform, I can carry out functions and probably block websites. Such a feature would be nice. Currently, Broadcom is integrated with McAfee to block access to certain sites automatically. It would be nice if they can expand their integration to IBM Resilient Security Orchestration and Automation Response."

More Symantec Secure Web Gateway Cons »

Pricing and Cost Advice
"Licensing fees are paid on a yearly basis.""Cisco has a model called ELA. With ELA, if you buy the solution you will have the complete security portfolio and you can pay it yearly or after three years, it depends on the contract.""I am not sure, I don't have the numbers in front of me, but I think it's $1.00 or so per device/month.""Cisco uses subscription models for the pricing and there are three subscription plans.""The licensing part for Umbrella is really flexible.""There are three models for licensing with different feature sets.""I think it's worth the money.""The price of Cisco Umbrella is a little higher than similar solutions, like Gateway."

More Cisco Umbrella Pricing and Cost Advice »

"The pricing is too high.""When you compare the price of this solution to the price of FortiGate, it's high.""I know from the manager that the price is too high and that other solutions offer the same features for less.""Licensing fees are based on the number of users.""Regarding Cisco price-wise, it is always on a bit on the higher side.""Cisco Web Security Appliance is not the cheapest solution on the market, but it's well worth it."

More Cisco Web Security Appliance Pricing and Cost Advice »

"There is an additional charge for advanced security features."

More Symantec Secure Web Gateway Pricing and Cost Advice »

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Questions from the Community
Top Answer: The most valuable feature is the ability to block users from reaching places that they should not even try to reach has… more »
Top Answer: When talking about Cisco solutions in general there pricing model is horrible. For example, you can sell a Meraki-based… more »
Top Answer: One of the issues with Umbrella is as you get into endpoint detection and response, such as EDR point solutions, some of… more »
Top Answer: It integrates well with Cisco Email Security Appliance.
Top Answer: Cisco Web Security Appliance is not the cheapest solution on the market, but it's well worth it.
Top Answer: Sometimes reporting is a little bit short. Cisco has always put more emphasis on developing big products that are very… more »
Top Answer: It is easy to manage. The graphical user interface is quite easy to navigate, and we don't have any difficulty in using… more »
Top Answer: The major challenge is their support. The support from Broadcom is quite poor. It takes forever for them to get back to… more »
Top Answer: One major use case is to allow internet access for some specific sites for all users without authentication. Normally… more »
Popular Comparisons
Also Known As
OpenDNS
Cisco WSA, Cisco Web Security
Symantec Complete Website Security
Learn More
Overview

OpenDNS provides easy-to-implement Internet navigation and Web security solutions for families, schools, governmental organizations and businesses of all sizes. The services provided by OpenDNS increase the speed of navigating websites and prevent unintended access to phishing and malware sites as well as to any Web content that you configure to be restricted.   

For security, your network needs malware protection, application visibility and control, acceptable use policy controls, insightful reporting and secure mobility. Cisco offers this protection, all on a single platform: the Cisco Web Security Appliance (WSA).

Complete Website Security goes far beyond encryption to deliver protection for websites, data and applications—with 24/7 control that helps to mitigate risk and helps to ensure uninterrupted performance for every website. Multi-layered security and controls make our certificate issuance and authentication processes one of the most rigorous in the industry. Automated management pinpoints certificate and website weaknesses due to unexpected expirations, flawed installations, deprecation and critical vulnerabilities in the event of attacks. Meanwhile, Symantec’s unified security identifies worldwide security vulnerabilities, delivers real-time analytics and helps our customers to protect against damage 24/7. It's why we've become the name people trust.

Offer
Learn more about Cisco Umbrella
Learn more about Cisco Web Security Appliance
Learn more about Symantec Secure Web Gateway
Sample Customers
Chart Industries, City of Aspen, Eastern Mountain Sports, FLEXcon, George Washington University, Jackson Municipal Airport Authority, Ohio Public Library Information Network, PTC, Richland Community College, Smart Motors, Tulane University, VeriClaim
New South Wales Rural Fire Service, Caixa Seguradora
Information Not Available
Top Industries
REVIEWERS
Financial Services Firm16%
Consumer Goods Company9%
Comms Service Provider9%
Educational Organization6%
VISITORS READING REVIEWS
Comms Service Provider28%
Computer Software Company25%
Financial Services Firm6%
Government5%
VISITORS READING REVIEWS
Comms Service Provider46%
Computer Software Company18%
Government7%
Manufacturing Company4%
VISITORS READING REVIEWS
Computer Software Company32%
Comms Service Provider28%
Government6%
Financial Services Firm4%
Company Size
REVIEWERS
Small Business38%
Midsize Enterprise27%
Large Enterprise35%
VISITORS READING REVIEWS
Small Business12%
Midsize Enterprise23%
Large Enterprise66%
REVIEWERS
Small Business44%
Midsize Enterprise33%
Large Enterprise22%
REVIEWERS
Small Business14%
Midsize Enterprise29%
Large Enterprise57%
Find out what your peers are saying about Cisco Web Security Appliance vs. Symantec Secure Web Gateway and other solutions. Updated: July 2021.
523,431 professionals have used our research since 2012.

Cisco Web Security Appliance is ranked 5th in Secure Web Gateways (SWG) with 11 reviews while Symantec Secure Web Gateway is ranked 7th in Secure Web Gateways (SWG) with 5 reviews. Cisco Web Security Appliance is rated 7.8, while Symantec Secure Web Gateway is rated 6.8. The top reviewer of Cisco Web Security Appliance writes "We always hear from our customers that this is one of the products that they are very satisfied with". On the other hand, the top reviewer of Symantec Secure Web Gateway writes "Quite scalable but it is more complex than it needs to be and would be better with modernized deployment strategies". Cisco Web Security Appliance is most compared with Zscaler Internet Access, Fortinet FortiProxy, Forcepoint Secure Web Gateway, McAfee Web Gateway and McAfee Web Protection, whereas Symantec Secure Web Gateway is most compared with Zscaler Internet Access, Forcepoint Secure Web Gateway, iboss, Akamai Enterprise Threat Protector and Clearswift SECURE Web Gateway. See our Cisco Web Security Appliance vs. Symantec Secure Web Gateway report.

See our list of best Secure Web Gateways (SWG) vendors.

We monitor all Secure Web Gateways (SWG) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.