Cisco Web Security Appliance vs Zscaler Internet Access comparison

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Lookout Logo
402 views|321 comparisons
71% willing to recommend
Cisco Logo
2,646 views|1,859 comparisons
89% willing to recommend
Zscaler Logo
15,932 views|10,470 comparisons
97% willing to recommend
Comparison Buyer's Guide
Executive Summary
Updated on Jun 12, 2023

We performed a comparison between Cisco Web Security Appliance and Zscaler Internet Access based on real PeerSpot user reviews in five categories. After reading all of the collected data, you can find our conclusion below.

  • Ease of Deployment: Cisco is generally user-friendly, but some users have come across limitations when creating policies. On the other hand, Zscaler's setup can be time-consuming and may require professional help; however, maintenance is minimal once the process is complete, and the solution is easy to use.
  • Features: Cisco's solution has a good web reputation and anti-malware protection, policy framing, and SSL decryption, while Zscaler provides advanced threat protection, cloud-native proxy architecture, and cloud browser isolation.
  • Pricing: Cisco charges a one-time licensing fee based on the number of users, whereas Zscaler's cost is per user with a minimum license per user per year. Zscaler is viewed as expensive by some, but others feel that its services and global coverage make it worth the price. Cisco's cost is considered mid-level, while Zscaler's affordability is rated between two and eight out of ten.
  • Service and Support: Cisco Web Security Appliance and Zscaler Internet Access both have positive customer service reviews. The former is highly rated, with responsive and helpful staff providing great technical support. While the latter also has positive reviews, some customers have experienced delays and suggested the need for more experienced staff.
  • ROI: The Cisco Web Security Appliance offers valuable security benefits, but its ROI is hard to determine as it is part of a larger package. On the other hand, Zscaler Internet Access provides an excellent ROI by reducing costs and improving real-time protection.

Comparison Results: Zscaler Internet Access is the preferred choice when compared to Cisco Web Security Appliance due to its advanced features such as cloud-native proxy architecture, cloud browser isolation, and advanced threat protection. Users found it easy to set up and configure, with a stable and scalable performance. While pricing, reporting functionality, and technical support can be improved, users consider Zscaler Internet Access as a reliable and cost-effective solution for remote users with a strong return on investment.

To learn more, read our detailed Cisco Web Security Appliance vs. Zscaler Internet Access Report (Updated: March 2024).
768,578 professionals have used our research since 2012.
Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"The protection offered by the product is the most valuable feature. It detects vulnerabilities or traps on our users' phones and then prompts them to clean up their devices. Tools we used previously would only discover, which required us to gather information on the backend, so Lookout is a welcome upgrade.""The most valuable features are the antivirus as a whole, the anti-malware, and all of the protection features that scan our enterprise devices.""The solution is stable.""On the outside, the main differentiation is because Lookout ingest. They have ingested basically all of the apps for the last ten years and all the versions of all the apps, and we have that in a corporate database that allows us to do very large-scale machine learning and analysis on that data set. That's not something that any of the competitors really have the capability to do because they don't have access to the data set. A lot of the apps you can no longer get them because that version of the app is five or six years old, and it just doesn't exist anywhere anymore, except within our infrastructure. So, the ability to have that very rich dataset and learn from that dataset is a real differentiator."

More Lookout Pros →

"Cisco Web Security Appliance is user-friendly and easy to manage. It protects your environment while accessing the internet.""The setup was very easy and straightforward.""What we liked best about it was the ability to apply policy to either a user ID or an IP-based network.""Cisco is the best in giving technical support. There is no doubt about that.""The best feature of Cisco Web Security Appliance is its policy framing. It also has a good UI and it can handle traffic well. Cisco Web Security Appliance is a good product.""Cisco Web Security Appliance has very good security benefits for any company and is easy to integrate.""The most valuable feature is security.""The initial setup is straightforward."

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"Zscaler Web Security protects our users in remote locations from internet threats - even if they are not connected to our network.""I like the granularity of the control of all the traffic, including SSL inspection. I also like the fact that the user interface is intuitive. The latencies with Zscaler are minimal compared to those of any other competitor. Other competitors do not really have the global scale that Zscaler has and cannot promise low latencies.""The most valuable features of Zscaler Internet Access are it's on the cloud, high network performance, and the interception of users is very easy.""It is easy to set up the solution.""The solution is scalable and stable.""The protection is most valuable.""The most valuable feature is bandwidth control.""For our needs, the cloud-native proxy architecture is a very good solution. We are moving away from on-prem appliances and moving more toward cloud-based solutions. Zscaler is a good fit for our strategy. This architecture helps with cyber threats because we inspect most of the traffic and we can see that a lot of threats are stopped directly in the secure web gateway."

More Zscaler Internet Access Pros →

Cons
"From the analysis that we've done, they do seem to be maybe a step behind in trying to enter the market with a new solution. But when they do pick up, they do come out with some good products.""We just submitted an enhancement request reflecting the main area we want to see improvement in; the APIs. Currently, we're able to build dashboards, but it's somewhat backward because we use our MDM API to create them. Lookout should provide API to customers so we can query our data and use it in our cloud, and this is the only outstanding area for improvement with the product right now.""Lookout was moving into the SSE space. And so their work on SecureWeb Gateway and SD-WAN is still sort of evolving.""The stability depends on the service from where you access it. Because sometimes, the place you are in, you have Gateway. You don't have Gateway. The gateway is overutilized. At the end, you need to go through their gateways. And this is the key point here. You have a tracking point. If it's not well orchestrated, and it scales up as you add more to the existing team, you will suffer"

More Lookout Cons →

"The FTD 21 model's Firepower Threat Defense does not have the multi-instance feature for the virtualization with the physical equipment.""The solution needs to be more user-friendly and easier to navigate.""Customer support is good but could be improved.""Cisco lacks a GUI-based troubleshooting feature compared to products by other vendors.""The support for this solution could be improved. We have experienced issues with their SMARTnet support system.""They need a better graphical interface, and they need a better ISE mechanism.""The reporting needs improvement.""The solution could improve the graphical user interface. It is not up to the regular standard of what we would expect from Cisco. Additionally, they need to improve the categorization when blocking in the settings. The CLI could have a better view than the graphical user interface but I did not investigate further."

More Cisco Web Security Appliance Cons →

"They should enhance the audit reporting feature.""There are a few features that are not compatible with the Azure cloud.""It needs better integration with other applications. It takes a fair amount of regular activity to apply the by-passes because it is very strict in its restrictions and frequently you have to go in and open things up to allow the workforce to work.""Zscaler Internet Access could improve by adding a VPN feature.""The performance needs improvement. Some areas create performance issues and, depending on the use cases, require reconfiguration to perform again.""The tool should improve the predefined dictionaries.""The pricing is an issue. It is expensive if you have all of your users in the same location. It is expensive compared to other firewalls on the market.""An improvement would be if they could provide an out-of-the-box experience, like 20 to 30 features all ready to go. In comparison, LogRhythm offers out-of-the-box features. With Zscaler Internet Access, there is firewall IPS, multiple security services, filtering, DLP, and CASB browser isolation. These are things that all users are going to be using. However, when an administrator or architect would start building this, I would definitely need to engage professional services to help clients do it."

More Zscaler Internet Access Cons →

Pricing and Cost Advice
  • "The pricing is fair; it's comparable to our previous solution, and we carried out multiple POCs and POVs (proof of value). The product is worth the money we pay for it."
  • "Lookout is definitely on the lower end when it comes to price point and that seems to be the only differentiator. The technology is in place in this space and it's really about who is coming in at the better price point now."
  • "In terms of feature performance versus cost, they're a good value."
  • "The licensing costs are good. Prisma has much more options and support for security, but it has a higher cost. For example, Lookout costs 2/3rd of Prisma's licensing price."
  • More Lookout Pricing and Cost Advice →

  • "The pricing is too high."
  • "When you compare the price of this solution to the price of FortiGate, it's high."
  • "I know from the manager that the price is too high and that other solutions offer the same features for less."
  • "Licensing fees are based on the number of users."
  • "Regarding Cisco price-wise, it is always on a bit on the higher side."
  • "Cisco Web Security Appliance is not the cheapest solution on the market, but it's well worth it."
  • "This is an expensive solution."
  • "The solution's cost depends on how many users you purchase. It was maybe $3 or $5 per user, which is a bit expensive."
  • More Cisco Web Security Appliance Pricing and Cost Advice →

  • "​Be aware that you will need to invest some time and money to adapt your environment for Zscaler (traffic redirection, software deployment, authentication, etc).​"
  • "The pricing is an issue. It is expensive compared to other firewalls on the market."
  • "Roughly, we might spend $70,000 a month on the solution. We don't pay for anything beyond the standard licensing fee."
  • "Our monthly fee is around R3000."
  • "The pricing is fair based on its competitive market."
  • "The price is competitive. It's not cheap and it's not expensive."
  • "The pricing for Zscaler Internet Access could be made cheaper."
  • "The price of Zscaler Internet Access should improve, it is expensive."
  • More Zscaler Internet Access Pricing and Cost Advice →

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    Questions from the Community
    Top Answer:The licensing costs are good. Prisma has much more options and support for security, but it has a higher cost. For… more »
    Top Answer:The solution could improve identity integration as well. Zero trust, it's a good start as a zero-trust solution… more »
    Top Answer:The most valuable features of the solution are the functions of proxy for the users who use the internet and the… more »
    Top Answer:I rate the product price a ten on a scale of one to ten, where one is low price and ten is high price.
    Top Answer:The solution could provide seamless integration with other technologies. Cisco's strength lies in its reliable managed… more »
    Top Answer: Cisco Umbrella and Zscaler Internet Access are two broad-spectrum Internet security solutions that I have tried.… more »
    Top Answer:We researched Netskope but ultimately chose Zscaler Netskope is a cloud access security broker that helps identify… more »
    Comparisons
    Also Known As
    CipherCloud
    Cisco WSA, Cisco Web Security
    ZIA
    Learn More
    Overview

    Lookout is a well-established and powerful secure web gateway (SWG) solution that protects more than 200 million users from threats that can result from the penetration of unsecured web traffic into their networks. Lookout is designed to enable organizations to work remotely while maintaining a tight blanket of security over their confidential business data. It provides administrators with security that extends from their endpoints to the cloud service that they are using to run their organization’s network. 

    Users of Lookout are able to proactively detect threats and keep themselves secure from a field of threats that constantly evolves. IT teams can protect their organizations without having to rely on any other security solutions. This singular solution can run on multiple kinds of mobile devices. The privacy of individuals is preserved while keeping compliance rules intact. Additionally, users gain access to a number of tools that enable them to prevent security breaches from taking place.

    Lookout Benefits

    Some of the ways that organizations can benefit by deploying Lookout include:

    • Ease of deployment. Lookout is a solution whose design makes it easy for users to deploy it. It provides users with simple, step-by-step instructions that remove the need for organizations to devote extensive amounts of time to make sure that it is properly set up. Anyone can quickly set up the solution without undergoing technical training. 
    • Built-in support. Users of the Lookout application have access to built-in demos that can teach them how to use various solution features. Instead of spending time trying to figure out the application, users can watch the demo that is most relevant to them and see for themselves how that particular feature is used.
    • Easy-to-use user interface. Lookout’s user interface is laid out in an intuitive way that makes it easy for administrators to navigate. This interface is present in both the mobile and desktop versions of this solution. 
    • Settings customization. Lookout has a built-in settings customization menu. This makes it possible for administrators to easily customize their settings so that they best conform to their needs. 

    Lookout Features

    • Activity monitoring and activity tracking. Lookout’s activity monitoring and activity tracking capabilities enable users to keep a close eye on the activities that are taking place in their networks. IT teams and administrators have the ability to watch their networks for any unusual activity. These features ensure that organizations can keep ahead of any potential threats. They provide the kinds of insights and warnings that make the jobs of those IT teams and administrators much easier and more streamlined. 
    • Encryption. Organizations that employ Lookout can encrypt their networks and keep crucial business data from being read by unauthorized parties. This feature keeps the secrets organizations are trying to keep out of the wrong hands.
    • Anti-virus tools. Lookout provides users with tools to block threats from harming their networks. These tools can successfully block 99.6 percent of threats without raising false alarms. 

    Cisco Web Security Appliance (WSA) is a web security solution provided by Cisco Systems. It is designed to protect organizations from web-based threats, enforce acceptable use policies, and provide secure access to the internet for users within the organization.

    Cisco Web Security Appliance Benefits:

    • Easy to use
    • Comprehensive security features
    • Blocks malicious websites and prevents data loss
    • Efficient reporting and analytics capabilities
    • Scalable and integrates with other Cisco security products

    Cisco Web Security Appliance Features:

    • Web Filtering: WSA offers web filtering capabilities to control and enforce policies for web access.
    • Malware Protection: The solution incorporates advanced threat intelligence and security technologies to detect and block web-based malware, viruses, spyware, and other malicious content.
    • URL Filtering and Reputation: WSA leverages URL filtering and reputation services to categorize and assess the reputation of web domains and URLs in real-time.
    • SSL/TLS Inspection: The appliance supports SSL/TLS decryption and inspection, allowing organizations to examine encrypted web traffic for threats and enforce security policies.
    • Data Loss Prevention (DLP): WSA includes DLP capabilities to prevent the exfiltration of sensitive data through web channels.
    • Application Control: The solution enables organizations to control and manage web applications and protocols.
    • User Authentication and Access Control: WSA integrates with existing identity providers and authentication mechanisms to enforce user-based policies and provide secure access to the internet.
    • Reporting and Analytics: The appliance provides comprehensive reporting and analytics capabilities, allowing organizations to gain insights into web traffic, user activities, security events, and compliance violations.

    Cisco Web Security Appliance is typically deployed as a physical or virtual appliance within an organization's network infrastructure. It can be integrated with other Cisco security products and solutions to provide a layered approach to web security and network protection.

    Reviews from Real Users

    Below are some reviews and helpful feedback written by Cisco Web Security Appliance users.

    Md Manirul Islam, Deputy General Manager Pre-Sales at Beximcocomputers, states that "The most valuable feature of Cisco Web Security Appliance is the provided anti-malware functionality and URL categorization. I can block access to malicious websites. 99 percent of the cases are related to a malicious website. If I cannot browse those malicious websites, then we are 99 percent protected."

    Surendar Ganesan, Technical Lead, writes that "The best feature of Cisco Web Security Appliance is its policy framing. It also has a good UI and it can handle traffic well. Cisco Web Security Appliance is a good product."

        Atdhe Zyhranaj, Network Security Consultant at NSCON Network Services & Consulting GmbH, says that Cisco Web Security Appliance is "Easy to set up with scalable virtual machines and good reliability."

        Zscaler Internet Access is a cloud-native security service edge (SSE) platform. Its main purpose is to provide AI-powered protection for all users, all applications, and all locations. The solution replaces other legacy network security solutions to stop advanced attacks and prevent data loss by using a comprehensive zero trust approach.

        Zscaler Internet Access Features

        Zscaler Internet Access has many valuable key features. Some of the most useful ones include:

        • Proxy (native SSL)
        • IPS and advanced protection
        • Cloud sandbox
        • DNS security
        • Cloud firewall
        • URL filtering
        • Bandwidth control
        • DNS filtering
        • Cloud DLP w/EDM and IDM
        • Cloud access security broker (CASB)
        • Cloud security posture management (CSPM)
        • CloudBrowser isolation
        • Cloud secure web gateway (SWG)
        • Zero trust network access (ZTNA)
        • Digital experience monitoring

        Zscaler Internet Access Benefits

        There are several benefits to implementing Zscaler Internet Access. Some of the biggest advantages the solution offers include:

        • Fast access with zero infrastructure: Zscaler Internet Access creates a fast, seamless user experience because of its direct-to-cloud architecture. With no infrastructure, Zscaler Internet Access helps you eliminate backhauling, which improves performance and simplifies network administration.
        • Threat intelligence: By using threat intelligence, Zscaler Internet Access can stop ransomware, zero-day malware, and advanced attacks via Inline inspection of all internet traffic, including SSL decryption, and a suite of AI-powered cloud security services. 
        • Consistent security: With Zscaler Internet Access, your security policy goes everywhere your users go. When you move security to the cloud, all users, applications, devices, and locations remain protected and secure based on identity and context.
        • Hybrid workforce: Zscaler Internet Access enables secure access to all external and internal apps from anywhere, so remote work is not an issue. You can also enforce business policies that follow the user, making security identical regardless of location.

        Reviews from Real Users

        Below are some reviews and helpful feedback written by Zscaler Internet Access users.

        A Service Manager at a construction company says, "There are a bunch of different capabilities that are valuable within the platform. We use quite a lot of them, but not everything. The ones that are most important to us are the URL Filtering and the application control. For our needs, the cloud-native proxy architecture is a very good solution. This architecture helps with cyber threats because we inspect most of the traffic and we can see that a lot of threats are stopped directly in the secure web gateway."

        Owen N., Security Architect at Claro Enterprise Solutions, explains that the solution’s most valuable features include “The integration of the gateway that inspects all ports and protocols. So, there is threat prevention; The cloud sandbox; VNS security; Access control that will protect URL filtering and the cloud firewall; Data protection that will protect your gateway, like your CASB or your cloud DLP; The capabilities of this will point your traffic to Zscaler Cloud.”

        An Architecture Senior Manager at an insurance company mentions, "The data loss prevention feature is the most valuable. It stops our users from inadvertently leaking our customers' data to the Internet or anywhere else it shouldn't go." He also adds, “The solution provides quick access to cloud services, securing our data and allowing us to inspect all our traffic.”

        Sample Customers
        New South Wales Rural Fire Service, Caixa Seguradora
        Ulster-Greene ARC, BanRegio, HDFC, Ralcorp Holdings Inc., British American Tobacco, Med America Billing Services Inc., Lanco Group, Aquafil, Telefonica, Swisscom, Brigade Group
        Top Industries
        VISITORS READING REVIEWS
        Computer Software Company20%
        Financial Services Firm10%
        Manufacturing Company10%
        Government6%
        REVIEWERS
        Comms Service Provider23%
        Financial Services Firm23%
        Government15%
        Healthcare Company15%
        VISITORS READING REVIEWS
        Computer Software Company23%
        Financial Services Firm12%
        Government8%
        Non Profit8%
        REVIEWERS
        Comms Service Provider30%
        Computer Software Company15%
        Pharma/Biotech Company11%
        Financial Services Firm11%
        VISITORS READING REVIEWS
        Educational Organization19%
        Computer Software Company14%
        Financial Services Firm9%
        Manufacturing Company8%
        Company Size
        VISITORS READING REVIEWS
        Small Business22%
        Midsize Enterprise16%
        Large Enterprise62%
        REVIEWERS
        Small Business42%
        Midsize Enterprise19%
        Large Enterprise38%
        VISITORS READING REVIEWS
        Small Business20%
        Midsize Enterprise16%
        Large Enterprise63%
        REVIEWERS
        Small Business29%
        Midsize Enterprise16%
        Large Enterprise55%
        VISITORS READING REVIEWS
        Small Business18%
        Midsize Enterprise28%
        Large Enterprise54%
        Buyer's Guide
        Cisco Web Security Appliance vs. Zscaler Internet Access
        March 2024
        Find out what your peers are saying about Cisco Web Security Appliance vs. Zscaler Internet Access and other solutions. Updated: March 2024.
        768,578 professionals have used our research since 2012.

        Cisco Web Security Appliance is ranked 10th in Secure Web Gateways (SWG) with 29 reviews while Zscaler Internet Access is ranked 2nd in Secure Web Gateways (SWG) with 46 reviews. Cisco Web Security Appliance is rated 7.8, while Zscaler Internet Access is rated 8.2. The top reviewer of Cisco Web Security Appliance writes "Ensures security for remote workers". On the other hand, the top reviewer of Zscaler Internet Access writes "Provides integrated CASB and file sandboxing but could be less expensive ". Cisco Web Security Appliance is most compared with Cisco Umbrella, Fortinet FortiProxy, Forcepoint Secure Web Gateway, Netskope Next Gen Secure Web Gateway and Skyhigh Security, whereas Zscaler Internet Access is most compared with Cisco Umbrella, Microsoft Defender for Cloud Apps, Netskope , Prisma Access by Palo Alto Networks and FortiSASE . See our Cisco Web Security Appliance vs. Zscaler Internet Access report.

        See our list of best Secure Web Gateways (SWG) vendors.

        We monitor all Secure Web Gateways (SWG) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.