The Cisco Webex Contact Center is a Software-as-a-Service (SaaS) offering that creates a single, global queue in the cloud from which to route omnichannel customer interactions to one or more teams, sites, or outsource partners.
Five9 is a leading provider of cloud software for the contact center market, bringing the power of the cloud to thousands of customers and facilitating more than three billion customer interactions annually. Since 2001, Five9 has led the cloud revolution in contact centers, helping organizations transition from legacy premise-based solutions to the cloud. Five9 provides businesses with reliable, secure, compliant, and scalable cloud contact center software designed to create exceptional customer experiences, increase agent productivity and deliver tangible business results. For more information visit www.five9.com.
Cisco Webex Contact Center is ranked 4th in Contact Center as a Service (CCaaS) while Five9 is ranked 3rd in Contact Center as a Service (CCaaS). Cisco Webex Contact Center is rated 0.0, while Five9 is rated 0.0. On the other hand, Cisco Webex Contact Center is most compared with Amazon Connect, Genesys Cloud, Avaya IX Contact Center, Cisco Finesse and NICE inContact CXone, whereas Five9 is most compared with Amazon Connect, Avaya IX Contact Center, Genesys Cloud, Cisco CCX and 8x8 Contact Center.
See our list of best Contact Center as a Service (CCaaS) vendors.
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