Compare Cisco Webex Contact Center vs. NICE inContact CXone

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Top Answer: We are able to see the calls in queue and able to see if someone is available or not.
Top Answer: There are times when the data does not load and you have to keep hitting refresh. More colors and different layouts should be included in the next release.
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Also Known As
CC-One, BroadSoft CC-One
NICE CXone Workforce Optimization Pro, NICE CXOne WFO Pro, CXone Workforce Optimization, inContact Workforce Optimization, CallCopy cc: Discover, cc: Discover, VPI Empower, Brand Embassy
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The Cisco Webex Contact Center is a Software-as-a-Service (SaaS) offering that creates a single, global queue in the cloud from which to route omnichannel customer interactions to one or more teams, sites, or outsource partners.

NICE inContact is the cloud contact center software leader with the world’s #1 cloud customer experience platform. We work with organizations of all sizes to create extraordinary and trustworthy customer experiences that build deeper brand loyalty and relationships that last. With NICE inContact CXoneTM, the industry’s most complete cloud customer experience platform, we combine best-in-class Customer Analytics, Omnichannel Routing, Workforce Optimization, Automation and Artificial Intelligence, all on an Open Cloud Foundation, enabling an exceptional agent and customer experience—every time and on every channel. See how our customer-centric expert services, innovative software, extensive ecosystem of valuable partnerships, and over a decade of global leadership can help you transform every experience and customer relationship for lasting results.

NICE inContact is recognized as a market leader by Gartner, IDC, Frost & Sullivan, Ovum and DMG.

- Industry’s best-published SLA of 99.99%

- Industry’s only guaranteed voice SLA

- 390,000+ cloud contact center agents

- 150+ countries

- 85 of Fortune 100 customers

    Overall, NICE inContact’s platform and solutions combine contact center software with a national connectivity network of phone and Internet. Based in Salt Lake City, Utah, Nice inContact also operates an international headquarters in London, as well as the Philippines.

    Learn more about Cisco Webex Contact Center
    Learn more about NICE inContact CXone
    Sample Customers
    AON, Office Depot, American Red Cross
    MoneyGram, Honeywell, Radisson Hotel Group, AAA, New Balance, MattressFIRM, Teleflora, Best Buy
    Top Industries
    Comms Service Provider28%
    Computer Software Company24%
    Media Company9%
    Financial Services Firm7%
    Comms Service Provider28%
    Computer Software Company26%
    Insurance Company7%

    Cisco Webex Contact Center is ranked 4th in Contact Center as a Service (CCaaS) while NICE inContact CXone is ranked 1st in Contact Center as a Service (CCaaS) with 6 reviews. Cisco Webex Contact Center is rated 0.0, while NICE inContact CXone is rated 9.0. On the other hand, the top reviewer of NICE inContact CXone writes "Enables us to have full visualization on all metrics and to manage and staff our center as necessary". Cisco Webex Contact Center is most compared with Amazon Connect, Five9, Genesys Cloud, Avaya IX Contact Center and 8x8 Contact Center, whereas NICE inContact CXone is most compared with Genesys Cloud, Genesys PureConnect, Nuance IVR, Five9 and Sprinklr.

    See our list of best Contact Center as a Service (CCaaS) vendors.

    We monitor all Contact Center as a Service (CCaaS) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.