Compare Cisco Webex Contact Center vs. NICE inContact CXone

Cisco Webex Contact Center is ranked 5th in Contact Center as a Service (CCaaS) while NICE inContact CXone is ranked 2nd in Contact Center as a Service (CCaaS) with 4 reviews. Cisco Webex Contact Center is rated 0, while NICE inContact CXone is rated 8.8. On the other hand, the top reviewer of NICE inContact CXone writes "Enables us to have full visualization on all metrics and to manage and staff our center as necessary". Cisco Webex Contact Center is most compared with Five9, Genesys Cloud and Amazon Connect, whereas NICE inContact CXone is most compared with Genesys PureConnect and Genesys Cloud.
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Most Helpful Review
Use Cisco Webex Contact Center? Share your opinion.
Kimberly Stump, R.T. (R), CTBS
Makes us more organized but there are issues with echoing in calls
It is more organized, but it has had many issues with echoing and little minor hiccups along the way.
Quotes From Members

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Ranking
5th
out of 15 in Contact Center as a Service (CCaaS)
Views
194
Comparisons
139
Reviews
0
Average Words per Review
0
Avg. Rating
N/A
2nd
out of 15 in Contact Center as a Service (CCaaS)
Views
148
Comparisons
69
Reviews
2
Average Words per Review
851
Avg. Rating
9.0
Top Comparisons
Five9 vs. Cisco Webex Contact Center
Compared 39% of the time.
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Also Known As
CC-One, BroadSoft CC-OneNICE CXone Workforce Optimization Pro, NICE CXOne WFO Pro, CXone Workforce Optimization, inContact Workforce Optimization, CallCopy cc: Discover, cc: Discover, VPI Empower
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NICE
Overview

The Cisco Webex Contact Center is a Software-as-a-Service (SaaS) offering that creates a single, global queue in the cloud from which to route omnichannel customer interactions to one or more teams, sites, or outsource partners.

NICE inContact is the cloud contact center software leader with the world’s #1 cloud customer experience platform. We work with organizations of all sizes to create extraordinary and trustworthy customer experiences that build deeper brand loyalty and relationships that last. With NICE inContact CXoneTM, the industry’s most complete cloud customer experience platform, we combine best-in-class Customer Analytics, Omnichannel Routing, Workforce Optimization, Automation and Artificial Intelligence, all on an Open Cloud Foundation, enabling an exceptional agent and customer experience—every time and on every channel. See how our customer-centric expert services, innovative software, extensive ecosystem of valuable partnerships, and over a decade of global leadership can help you transform every experience and customer relationship for lasting results.

NICE inContact is recognized as a market leader by Gartner, IDC, Frost & Sullivan, Ovum and DMG.

- Industry’s best-published SLA of 99.99%

- Industry’s only guaranteed voice SLA

- 390,000+ cloud contact center agents

- 150+ countries

- 85 of Fortune 100 customers

    Overall, NICE inContact’s platform and solutions combine contact center software with a national connectivity network of phone and Internet. Based in Salt Lake City, Utah, Nice inContact also operates an international headquarters in London, as well as the Philippines.


    Offer
    Learn more about Cisco Webex Contact Center
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    Learn more about NICE inContact CXone
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    Sample Customers
    AON, Office Depot, American Red CrossMoneyGram, Honeywell, Radisson Hotel Group, AAA, New Balance, MattressFIRM, Teleflora, Best Buy

    See also Cisco Webex Contact Center Reviews, NICE inContact CXone Reviews, and our list of Best Contact Center as a Service (CCaaS) Companies.

    We monitor all Contact Center as a Service (CCaaS) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.