We performed a comparison between Citrix ShareFile and IBM FileNet based on real PeerSpot user reviews.
Find out what your peers are saying about Dropbox, Box, Microsoft and others in Content Collaboration Platforms."ShareFile gives you all of the features of cloud providers, but in an on-premises solution."
"The solution would query the Active Directory, and if new accounts were identified, Citrix ShareFile would add them automatically."
"Easy to manage and fully secure."
"The solution is scalable."
"This provides us with a secure way of sending tax returns without having to use passwords."
"Citrix has a very good file auditing features and security features."
"The Enterprise Dropbox solution is highly integrated with Microsoft's Office 365 and Azure products."
"It's user-friendly for end users."
"Users are able to create their own content, and they can manage their own sets of tasks, to work at their own pace and get their jobs done."
"Instead storing our documents offsite, we are storing all of our documents electronically."
"One of the most valuable features is FileNet's ability to capture things from the stack, from e-mail, to scanning of Excel and Word. FileNet can also convert many types of files to PDFs very easily."
"The product has helped with compliance and governance issues. There are some archiving policies which a financial organization has to keep. Our organization can keep up with them because of the IBM product."
"FileNet can for sure cover the requirements of a medium and a big company, because of the scalability and the possibility to connect with many other IBM products."
"The product is very stable."
"[The most valuable features are] scalability and ease of use. These features are important because the customer where we have deployed it has millions of documents... And over the last five years, the volume of the documents has been increasing. It's handling all of them and without any errors."
"The key feature for us is that it keeps our content store small. That helps our DBAs when they have to do the backups of our audit system, or of the content store."
"Some of our customers are facing issues if they've deployed in hybrid mode."
"My only issue with this solution is the cost, which should be improved."
"There are sometimes scalability issues after updates."
"Everything they have should be integrated into one item."
"The user interface is not very intuitive."
"They should integrate the solution with more email services."
"DLP features are lacking and required because, especially with everyone working from home, security is now paramount when the data is on BYOD devices."
"The configuration on the mobile devices is a little clunky, in terms of setting up the application."
"I would like to see it able to capture NLP in an advanced search. It would also be good if it could capture images and segregate them in categories within a span of seconds."
"It needs better collaboration between the IBM teams on the FileNet and CCM sides."
"I would love it if single sign-on was a lot easier to set up. That's the most difficult part of it."
"We know that they're looking at documents, but we don't know what documents they're actually going and finding the most, or where the bottlenecks might be. It would be nice if there was some interconnectivity back into Bluemix to say, "Ok, you've got a workflow problem here." That would be a neat feature moving forward because we've got a lot of users that would just say, "The system is not working." We had a few threads would get hung up because they were just constantly banging on these few documents. If that were the case, if we knew that ahead of time, then we could fix that, change the search sequences to make it more efficient. But we were blind to that until the users said it's not working."
"We would like to have more automation of rollout solutions."
"The analytics in FileNet are too complicated and they consume too much infrastructure, memory, and CPU. They're too expensive to work with."
"One of the things I know is a bit of a challenge for them - because I know that it lives on top of FileNet, so it's not necessarily living on top of a relational database, per se - is that we also are using it as our system of record for our language management and our language definitions. I know that that was a little bit of a challenge, just because of the underlying architecture."
"IBM doesn't offer new technologies every year, they offer new technologies after five years, for each release of the product."
Citrix ShareFile is ranked 9th in Content Collaboration Platforms with 11 reviews while IBM FileNet is ranked 5th in Enterprise Content Management with 94 reviews. Citrix ShareFile is rated 8.4, while IBM FileNet is rated 8.2. The top reviewer of Citrix ShareFile writes "Flexible plans, stable, and scalable". On the other hand, the top reviewer of IBM FileNet writes "A document management system that helps in document digitalization and workflow management". Citrix ShareFile is most compared with SharePoint, Dropbox, Microsoft OneDrive, Box and Office 365, whereas IBM FileNet is most compared with SharePoint, OpenText Documentum, OpenText Extended ECM, IBM ECM and Alfresco.
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