Most Helpful Review
We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
ShareFile gives you all of the features of cloud providers, but in an on-premises solution.
The Enterprise Dropbox solution is highly integrated with Microsoft's Office 365 and Azure products.
It puts governance in place around the content and processes. Access levels can be set to certain parts of the document based on role level.
It is used by large enterprises. It has to be scalable and robust for them to use. We have seen that on multiple projects over the years.
The API's extensibility and new user interface are its most valuable features.
There aren't very many ECM solutions that scale properly, both up and out. We have customers who hold billions of documents. There aren't very many that can scale that far, and that can also scale out so that they can handle lots of users, lots of documents, and that understand how to handle external users. FileNet is one that can.
Everybody ties into Active Directory and things like that, but on top of that are the extra layers of security for encryption, so they can meet standards required by PCI and by HIPAA: encryption at rest, encryption in flight, encryption in the database, all together. There are really only three products on the market that know how to do that, and FileNet is one of them.
It has the ability to mix document management and process automation.
It allows for multiple people to access content simultaneously.
Instead storing our documents offsite, we are storing all of our documents electronically.
The configuration on the mobile devices is a little clunky, in terms of setting up the application.
There are sometimes scalability issues after updates.
I would like IBM to improve with each release, continue moving towards a continual, tighter integration, and build solutions that take advantage of all the different modules the platform has from one place.
I would like to see in FileNet integrated with Watson, which can read something and send it without any human contact or interaction.
The new user interface is not easy to set up, so some improvements along these lines would be good.
We would like to have more automation of rollout solutions.
In terms of functionality, what customers might be looking for is a little more in terms of native-records retention. Records Management is an add-on product. If there were just a little more of that built into the core functionality, that would be helpful.
I think the support could be better, and it could improve.
It is stable as long as you create the right environment. We have had issues at times, but just because of configuration issues.
Programmers have to translate user needs into IBM FileNet, which causes misinterpretations.
Pricing and Cost Advice
If you are already a Citrix customer, I recommend having the Platinum licensing level, as it provides licensing for a number of various features that all integrate together.
You have to work hard in order to get the suitable licenses.
There are lots of components to the product. Make sure before you invest that you know which components you need.
For small scale industries, they allow different options. They can do open source. It is the complexity of the data security that they should think about before they choose.
For the medium scale or large scale, I would recommend FileNet. FileNet is free of licensing expenses, thus good for the money. It is not expensive, but worth for the money, especially for medium scale and large scale industries.
FileNet is not cheap, but you absolutely get what you pay for.
The biggest issue is the cost of the FileNet, because the license cost is very high. If a customer doesn't have good technical guides that are aware of the license calculation, they will pay too much. FileNet's license calculation depends on the processor and number of users. So my advice to a new customer is to be very careful with your calculations before purchasing FileNet.
It is still a leading ECM solution provider, however the cost to implement and maintain are higher than other solutions.
out of 13 in Content Collaboration Platforms
out of 36 in Enterprise Content Management
Compared 20% of the time.
Compared 18% of the time.
Compared 17% of the time.
Compared 20% of the time.
Compared 14% of the time.
Compared 12% of the time.
Also Known As
|ShareFile is a secure file sync and sharing service that meets the mobility and collaboration needs of users and the security requirements of businesses.|
IBM FileNet is a leading IBM enterprise content management product family. IBM FileNet is one of the ECM solutions that can change the way a company does business by enabling users to capture, activate, socialize, analyze, and govern content throughout its lifecycle.
There are many IBM FileNet products available, all of which are integrated and based on the FileNet P8 Platform.
Learn more about Citrix ShareFile
Learn more about IBM FileNet
|Exelon, Aer Lingus, Aloysius Stichting, Amnet Technology Solutions, Arup Group Ltd., Brasfield and Gorrie, Cancer Research UK, Carlock, Copeland & Stair LLC, ChanceLightŽ Behavioral Health & Education||Suncorp Group Limited, St. Vincent Health, Citigroup, SRCSD, and UK Dept for Work and Pensions.|
Financial Services Firm32%
Financial Services Firm32%
Financial Services Firm33%