Citrix ShareFile vs OpenText Extended ECM comparison

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Citrix Logo
2,389 views|1,962 comparisons
90% willing to recommend
OpenText Logo
4,062 views|3,113 comparisons
95% willing to recommend
Comparison Buyer's Guide
Executive Summary

We performed a comparison between Citrix ShareFile and OpenText Extended ECM based on real PeerSpot user reviews.

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Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"It's user-friendly for end users.""The Enterprise Dropbox solution is highly integrated with Microsoft's Office 365 and Azure products.""The solution would query the Active Directory, and if new accounts were identified, Citrix ShareFile would add them automatically.""ShareFile gives you all of the features of cloud providers, but in an on-premises solution.""Citrix has a very good file auditing features and security features.""This provides us with a secure way of sending tax returns without having to use passwords.""The solution is scalable.""Easy to manage and fully secure."

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"It's a very good solution.""OpenText Extended ECM's most valuable features include permissions and security models. I also like the tool's ability to add metadata and use it to categorize information.""We use Core Share to share documents with external auditors or with vendors, and that prevents them from being able to get into the whole system. It is useful.""Retention is useful. I have been pleased with the search functionality and the extensibility for tying it into integrations with other systems and building workflows on top of it.""We also have a module on top of the Content Server called WebReports that has been one of the things that helped us facilitate the workflow and give managers good reporting and visibility into where everything is. Being able to use that on top of the Content Server was a big help.""An SAP user can store documents directly into OpenText without a connector.""Most of our customers are very fond of the upgraded smart user interface.""We can configure the solution with any industry's products per customer requirements."

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Cons
"My only issue with this solution is the cost, which should be improved.""The user interface is not very intuitive.""There are sometimes scalability issues after updates.""They should integrate the solution with more email services.""Everything they have should be integrated into one item.""Some of our customers are facing issues if they've deployed in hybrid mode.""DLP features are lacking and required because, especially with everyone working from home, security is now paramount when the data is on BYOD devices.""The configuration on the mobile devices is a little clunky, in terms of setting up the application."

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"We are looking for new, advanced UI features. Currently, the UI does not look great.""The solution needs to improve the user interface.""The initial setup can get really complicated, and it takes time.""The architecture needs improvement, as it's complex.""There are no additional features that I would like to see. I am pretty happy with it, but their support could be a bit better.""OpenText Extended ECM's user interface could be improved.""Pricing could be improved and the stability or the performance needs improvement, which is very important.""User interface needs improvement (at least in the version we are using, desktop client)."

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Pricing and Cost Advice
  • "You have to work hard in order to get the suitable licenses."
  • "If you are already a Citrix customer, I recommend having the Platinum licensing level, as it provides licensing for a number of various features that all integrate together."
  • "Citrix has a very good file auditing features and security features."
  • "I give the cost of the solution a five out of five."
  • More Citrix ShareFile Pricing and Cost Advice →

  • "The licensing is not that complex for the core products, but it becomes more complicated for some additional modules."
  • "Both Open Text ECM and IBM File share are expensive."
  • "It is a little more expensive than our previous solution, but because of the fact that it has become a rallying point for different groups to come under, it might end up paying off better in the long run by not having seven siloed solutions. Even though this one solution is a little pricey, it might eliminate other ones."
  • "The tool's pricing is confusing to the end customer."
  • "The solution is expensive."
  • "OpenText Extended ECM is an expensive solution."
  • "The product is pricey."
  • "OpenText Extended ECM's pricing and licensing are aggressive and confusing for the end customer."
  • More OpenText Extended ECM Pricing and Cost Advice →

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    Questions from the Community
    Top Answer:They should integrate the solution with more email services. That would be very helpful.
    Top Answer:We use the solution primarily for sending and receiving encrypted files. It helps us share large files as well.
    Top Answer:We also have a module on top of the Content Server called WebReports that has been one of the things that helped us facilitate the workflow and give managers good reporting and visibility into where… more »
    Top Answer:It is a little more expensive than our previous solution, but because of the fact that it has become a rallying point for different groups to come under, it might end up paying off better in the long… more »
    Top Answer:We make iterations on it. Every year, they usually ask for some small things. Overall, they are pretty happy with it. Being the IT person here, I do think there are areas for improvement, but both for… more »
    Ranking
    Views
    2,389
    Comparisons
    1,962
    Reviews
    3
    Average Words per Review
    891
    Rating
    8.7
    Views
    4,062
    Comparisons
    3,113
    Reviews
    12
    Average Words per Review
    692
    Rating
    7.5
    Comparisons
    Also Known As
    ShareFile
    OpenText Content Suite Platform
    Learn More
    Overview
    ShareFile is a secure file sync and sharing service that meets the mobility and collaboration needs of users and the security requirements of businesses.

    OpenText Extended ECM (formerly OpenText Content Suite Platform) is an enterprise content management platform that securely governs the information lifecycle by integrating with leading enterprise applications, such as SAP, Microsoft 365, Salesforce and SAP SuccessFactors. Bringing content and processes together, Extended ECM provides access to information when and where it’s needed, improves decision-making and drives operational effectiveness.

    Sample Customers
    Exelon, Aer Lingus, Aloysius Stichting, Amnet Technology Solutions, Arup Group Ltd., Brasfield and Gorrie, Cancer Research UK, Carlock, Copeland & Stair LLC, ChanceLightŽ Behavioral Health & Education
    ATCO Australia, MSIG Asia, Orica, Salt River Project
    Top Industries
    VISITORS READING REVIEWS
    Computer Software Company13%
    Legal Firm9%
    Financial Services Firm9%
    Construction Company8%
    REVIEWERS
    Computer Software Company18%
    Energy/Utilities Company18%
    Manufacturing Company18%
    Financial Services Firm18%
    VISITORS READING REVIEWS
    Government13%
    Financial Services Firm11%
    Computer Software Company11%
    Manufacturing Company8%
    Company Size
    REVIEWERS
    Small Business40%
    Midsize Enterprise30%
    Large Enterprise30%
    VISITORS READING REVIEWS
    Small Business37%
    Midsize Enterprise16%
    Large Enterprise46%
    REVIEWERS
    Small Business43%
    Midsize Enterprise13%
    Large Enterprise43%
    VISITORS READING REVIEWS
    Small Business16%
    Midsize Enterprise15%
    Large Enterprise69%
    Buyer's Guide
    Content Collaboration Platforms
    April 2024
    Find out what your peers are saying about Dropbox, Box, Microsoft and others in Content Collaboration Platforms. Updated: April 2024.
    767,667 professionals have used our research since 2012.

    Citrix ShareFile is ranked 9th in Content Collaboration Platforms with 11 reviews while OpenText Extended ECM is ranked 2nd in Enterprise Content Management with 18 reviews. Citrix ShareFile is rated 8.4, while OpenText Extended ECM is rated 7.8. The top reviewer of Citrix ShareFile writes "Flexible plans, stable, and scalable". On the other hand, the top reviewer of OpenText Extended ECM writes "Serves as a single source of support for the company but has scalability issues". Citrix ShareFile is most compared with SharePoint, Dropbox, Microsoft OneDrive, Box and Office 365, whereas OpenText Extended ECM is most compared with OpenText Documentum, SharePoint, IBM FileNet, Alfresco and OpenText Content Manager.

    We monitor all Content Collaboration Platforms reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.