We performed a comparison between Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) and ConnectWise ScreenConnect based on real PeerSpot user reviews.
Find out in this report how the two Remote Access solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."It has the best remote working features."
"Instead of pointing to any single feature, I would say the most valuable aspect of Citrix Virtual Apps and Desktops is the overall product itself. Virtualized apps and desktops, in theory and in practice, are very helpful to users."
"XenApp is a fast, secure and reliable solution for remote connections that is completely different than and superior to older Windows solutions."
"The most valuable feature is the automatic software upgrades because they take place on only three or four servers, rather than on 50 or 60 machines."
"XenDesktop has helped our users to work remotely with a better user experience."
"The most valuable feature of Citrix Virtual Apps and Desktops is the security and it is easy to work with."
"The most valuable feature is the watermark because most of the time our employees connect from a remote location. In case they photograph the DDA or some data, the watermark will show which user did so and from which IP they connected. That makes it more secure."
"The architecture I built had a robust failover mechanism for the endpoints, and the interface was user-friendly."
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"Better than TeamViewer and useful for fixing problems remotely."
"The product's two-factor authentication means we are not worried like before about the state of our security."
"It is super easy to use and relatively inexpensive."
"Setup was very straightforward. All I had to do was write a GPO on my domain controller and it automatically installed the agent that I downloaded from the software. I literally had to do nothing."
"The unattended access functionality is a valuable feature, because I can go in at any time that I want, deploy fixes, or do maintenance."
"Valuable features include the responsiveness, ability to tune up and tune down the connection, and video."
"Control lets us do remote management of machines without having to be on the VPN. It's super simple and super easy."
"ConnectWise Connect is very convenient as we can remote to a PC even when it is not within our LAN."
"I have to re-enter my user password when I am not using the tool for some time around ten minutes. I want to also improve the need to download other Citrix apps."
"Citrix Virtual Apps and Desktops is a complex solution."
"The visibility the solution provides across SaaS, hybrid, and multi-cloud environments, for user and application traffic, is also limited if you do not enable all the services and is based on which services you are utilising. Citrix provides end-to-end visibility based on their services you are utilising."
"Citrix should consolidate the multiple tools currently required into a single platform."
"Pricing and technical support need improvement."
"Dependency on server virtualization after v7.x is an issue which I encountered in small environments."
"The solution's technical support is not so good."
"I think Citrix's support is good, but sometimes it is a little slow."
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"If it had Chrome capability, that would be great; being able to use it on a Chrome device. Right now, I can't use it on my Chrome device."
"They could provide a toolbox for the plan I'm on."
"The solution should add the ability to video chat with the user on the other end."
"What we need this product to do is to be able to control Windows Updates. LogMeIn Central allowed us remote access but also allowed to push and install Windows Updates, and third-party updates... When we made the switch to ConnectWise we lost the ability to do patching. That forced us, for our larger clients, to move to WSUS. We had to set up a VM on those larger clients to push Windows Updates and patches into the network."
"I would like ConnectWise Control to be more transparent on the real costs to renew their license."
"The recent redesign has made it slower and basically worthless."
"There needs to be a way to run the agent without installing, like GoToAssist."
"For my company, just installing the software and using it is very easy. But if I need to give one of my customers access to their machines, the process that you have to go through is some 15 to 20 steps. You have to create a group, and then you have to assign a policy. It takes 15 to 20 minutes to set up someone for remote access to their own machine."
More Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) Pricing and Cost Advice →
Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) is ranked 3rd in Remote Access with 90 reviews while ConnectWise ScreenConnect is ranked 8th in Remote Access with 37 reviews. Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) is rated 8.4, while ConnectWise ScreenConnect is rated 8.4. The top reviewer of Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) writes "Flexible Deployment, reliable performance, and fast transmission speeds". On the other hand, the top reviewer of ConnectWise ScreenConnect writes "Multifeatured remote access software which offers security, stability, and easy scalability". Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) is most compared with VMware Horizon View, Citrix Workspace, Amazon Appstream, Amazon WorkSpaces and Microsoft Remote Desktop Services, whereas ConnectWise ScreenConnect is most compared with Microsoft Remote Desktop Services, Check Point Remote Access VPN, TeamViewer, LogMeIn Pro and ISL Online. See our Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) vs. ConnectWise ScreenConnect report.
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