Most Helpful Review
Find out what your peers are saying about Citrix Virtual Apps and Desktops vs. ConnectWise Control and other solutions. Updated: May 2020.
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Customer satisfaction went up by 40 percent and productivity for my staff went up by 30 percent.
I found the ease of deployment, scalability, and security to be to our benefit when supplying virtual applications to our clients.
You can connect to any printer, and from anywhere you can print documents using a compressed channel. It is easy and the bandwidth is very low.
This is a very stable solution which you can feel confident using.
Stable product with straightforward setup.
XenApp is a fast, secure and reliable solution for remote connections that is completely different than and superior to older Windows solutions.
The most valuable feature is the automatic software upgrades because they take place on only three or four servers, rather than on 50 or 60 machines.
The shadow feature is extraordinary and helps a lot when supporting remote users.
The scalability is fine. We have about 400 users, who are supported by six staff members. We use the product company-wide throughout 40 different locations, and we currently do not have plans to increase the scale of use.
It's very easy to use, very easy to understand. It gives us remote access to the PC without any issues.
it gives me the ability to remotely connect to machines that I manage without user intervention.
The product's two-factor authentication means we are not worried like before about the state of our security.
Session groups and triggers are the most valuable features, because they make a greater degree of organization possible. Greater degree of organization is valuable to my organization, because we have many sessions to handle.
The billing team was poor when fixing their billing mistake and customer service was missing in action.
There are a lot of shortfalls with supporting printing over XenApp.
Citrix has to support all of the hypervisors including KVM and OpenStack KVM.
The product should expand its capabilities for integrating with other environments.
For us, pricing is the most important feature to improve.
Pricing can be lower and roaming profiles need to be fixed to work consistently.
We would like to be able to provide VDI, a full desktop, to each of our users.
Direct connection of USB devices on the terminals to be used by streamed applications is very important for printing and the usage of token authentication, but the current version does not support this one hundred percent.
The monitoring and management is in need of improvement.
For my company, just installing the software and using it is very easy. But if I need to give one of my customers access to their machines, the process that you have to go through is some 15 to 20 steps. You have to create a group, and then you have to assign a policy. It takes 15 to 20 minutes to set up someone for remote access to their own machine.
What we need this product to do is to be able to control Windows Updates. LogMeIn Central allowed us remote access but also allowed to push and install Windows Updates, and third-party updates... When we made the switch to ConnectWise we lost the ability to do patching. That forced us, for our larger clients, to move to WSUS. We had to set up a VM on those larger clients to push Windows Updates and patches into the network.
We have had issues. We have had circumstances, for reasons we don't know, where the service will stop running, and when the service stops running that computer no longer becomes reachable. We haven't really seen that so much on desktops, but we have seen that happen quite frequently on server operating systems, Server 2008, Server 2012. You can install the product and then a week down the road it will just stop.
There is an issue which is pretty rare, but I find it at least when connecting from my mobile device. I am forced to refresh the screen by changing the screen quality to get screen updates. This only happens sometimes.
I was not thrilled with their support. I do not have a lot of time to deal with the attention which is needed to fix issues.
Support for PAC files on the guest's side and support for proxy on the host's side. Currently, there is no support for guest-side PAC files or for the host-side proxy (which uses authentication).
Pricing and Cost Advice
While LogMeIn Rescue is a great product and a leader in the industry, it's way pricey. Price is the most negative thing about LogMeIn Rescue.
Right now, I'm using ScreenConnect, which is about $45 per technician. Unless I buy LogMeIn with a large license and commit for the long-term and prepay, I will have to pay almost $120 per user a month. It's almost three times the price over the normal price for ScreenConnect, which is very similar in regards to all of the features that LogMeIn Rescue can do.
A perpetual enterprise license costs approximately $300 USD.
I suggest using the concurrent user licensing scheme.
I think it is a little high priced.
It is quite expensive, but so are the competitors on the market.
For the price we pay, we definitely feel it's worth it, but there are some contenders in the market that are coming out now, whose products are as good; they are offering more features and the price is actually less than ConnectWise. All things considered, the biggest thing is the lack of patching in ConnectWise. If they could integrate that into the product, that would be a game changer, if offered at the same price point.
It is priced fairly.
Make sure you have enough licensing for all the techs that you have.
The cloud version is relatively inexpensive, but the on-premise version is expensive if you do not need three technicians, only one or two for concurrent sessions.
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Also Known As
|XenDesktop, XenApp (Citrix Virtual Apps)||ScreenConnect|
LogMeIn Rescue delivers unparalleled remote IT support technology that allows enterprises to better manage mobile remote support and remote desktop support helping users across PC, Mac, iOS, Android support and more. Features include remote computer access, mobile app support, and the exciting Rescue Lens interactive video support feature that allows support technicians to see exactly what the end user can see. LogMeIn Rescue is truly on the cutting edge of the remote technical support industry.
Citrix Virtual Apps and Desktops provide granular access control, advanced system monitoring and an inherently secure architecture by providing remote access to Windows and Linux apps and desktops secured in the datacenter. Citrix Virtual Apps and Desktops enable IT to deliver on-demand apps and desktops to any device.
ConnectWise Control is a fast, reliable and secure remote support, access and meeting solution. Use remote support and access to repair computers, provide updates, and manage machines. Conduct online seminars and presentations using remote meetings. ScreenConnect includes the same features as competing remote control solutions.
Learn more about LogMeIn Rescue
Learn more about Citrix Virtual Apps and Desktops
Learn more about ConnectWise Control
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