Most Helpful Review
Find out what your peers are saying about Citrix Virtual Apps and Desktops vs. Devolutions Remote Desktop Manager and other solutions. Updated: May 2020.
419,214 professionals have used our research since 2012.
We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
Customer satisfaction went up by 40 percent and productivity for my staff went up by 30 percent.
I found the ease of deployment, scalability, and security to be to our benefit when supplying virtual applications to our clients.
You can connect to any printer, and from anywhere you can print documents using a compressed channel. It is easy and the bandwidth is very low.
This is a very stable solution which you can feel confident using.
Stable product with straightforward setup.
XenApp is a fast, secure and reliable solution for remote connections that is completely different than and superior to older Windows solutions.
The most valuable feature is the automatic software upgrades because they take place on only three or four servers, rather than on 50 or 60 machines.
The shadow feature is extraordinary and helps a lot when supporting remote users.
The scalability is fine. We have about 400 users, who are supported by six staff members. We use the product company-wide throughout 40 different locations, and we currently do not have plans to increase the scale of use.
One credential can be used to access VPN, RDS, and more.
Being able to store my credentials makes connecting a breeze.
RDM has enabled me to do most of my work in one place. This helps me be able to have an RDP session open to a server in one tab and an SSH session open to a VMware host in another.
Devolutions's team is constantly making improvements to their products. If you submit a feature request, they are usually quick to implement it.
Setup and installation was simple.
The billing team was poor when fixing their billing mistake and customer service was missing in action.
There are a lot of shortfalls with supporting printing over XenApp.
Citrix has to support all of the hypervisors including KVM and OpenStack KVM.
The product should expand its capabilities for integrating with other environments.
For us, pricing is the most important feature to improve.
Pricing can be lower and roaming profiles need to be fixed to work consistently.
We would like to be able to provide VDI, a full desktop, to each of our users.
Direct connection of USB devices on the terminals to be used by streamed applications is very important for printing and the usage of token authentication, but the current version does not support this one hundred percent.
The monitoring and management is in need of improvement.
The RDM client (.NET issue, actually) can stall or lock up while it clears communication threads to the server.
The only complaint I have heard is there are too many updates. Each time there is an update (the app prompts to upgrade), it can be time consuming, especially when sometimes there are multiple updates per week.
Pricing and Cost Advice
While LogMeIn Rescue is a great product and a leader in the industry, it's way pricey. Price is the most negative thing about LogMeIn Rescue.
Right now, I'm using ScreenConnect, which is about $45 per technician. Unless I buy LogMeIn with a large license and commit for the long-term and prepay, I will have to pay almost $120 per user a month. It's almost three times the price over the normal price for ScreenConnect, which is very similar in regards to all of the features that LogMeIn Rescue can do.
A perpetual enterprise license costs approximately $300 USD.
I suggest using the concurrent user licensing scheme.
I think it is a little high priced.
It is quite expensive, but so are the competitors on the market.
If you are a Microsoft MVP, VMware vExpert, Cisco Champion, etc., Devolutions offers a free Enterprise License.
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Also Known As
|XenDesktop, XenApp (Citrix Virtual Apps)|
LogMeIn Rescue delivers unparalleled remote IT support technology that allows enterprises to better manage mobile remote support and remote desktop support helping users across PC, Mac, iOS, Android support and more. Features include remote computer access, mobile app support, and the exciting Rescue Lens interactive video support feature that allows support technicians to see exactly what the end user can see. LogMeIn Rescue is truly on the cutting edge of the remote technical support industry.
Citrix Virtual Apps and Desktops provide granular access control, advanced system monitoring and an inherently secure architecture by providing remote access to Windows and Linux apps and desktops secured in the datacenter. Citrix Virtual Apps and Desktops enable IT to deliver on-demand apps and desktops to any device.
Remote Desktop Manager lets you centralize all your remote connections, passwords and credentials into a unique platform that can be securely shared between users. Drive security, speed and productivity through your organization while reducing risks for your IT department. Join over 400 000 users in more than 140 countries who enjoy our remote connection management solution. Remote Desktop Manager is available in two editions: Free and Enterprise. While the Free edition is perfect for stand-alone users, the Enterprise edition is best suited for multiple users and teams.
Learn more about LogMeIn Rescue
Learn more about Citrix Virtual Apps and Desktops
Learn more about Devolutions Remote Desktop Manager
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Software R&D Company28%
Comms Service Provider12%
Financial Services Firm15%
Software R&D Company35%
Comms Service Provider14%
K 12 Educational Company Or School6%
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