Compare Citrix Virtual Apps and Desktops vs. LogMeIn Rescue

Citrix Virtual Apps and Desktops is ranked 2nd in Remote Access with 11 reviews while LogMeIn Rescue is ranked 8th in Remote Access with 1 review. Citrix Virtual Apps and Desktops is rated 8.8, while LogMeIn Rescue is rated 9.0. The top reviewer of Citrix Virtual Apps and Desktops writes "Provides flexibility in the architecture but it needs better integration into other environments ". On the other hand, the top reviewer of LogMeIn Rescue writes "Increased our customer satisfaction and staff productivity". Citrix Virtual Apps and Desktops is most compared with VMware Horizon View, TeamViewer and Microsoft App-V, whereas LogMeIn Rescue is most compared with TeamViewer, LogMeIn Central and LogMeIn Pro.
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Most Helpful Review
Find out what your peers are saying about TeamViewer, Citrix, Microsoft and others in Remote Access. Updated: May 2020.
417,803 professionals have used our research since 2012.
Quotes From Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros
I found the ease of deployment, scalability, and security to be to our benefit when supplying virtual applications to our clients.You can connect to any printer, and from anywhere you can print documents using a compressed channel. It is easy and the bandwidth is very low.This is a very stable solution which you can feel confident using.Stable product with straightforward setup.XenApp is a fast, secure and reliable solution for remote connections that is completely different than and superior to older Windows solutions.The most valuable feature is the automatic software upgrades because they take place on only three or four servers, rather than on 50 or 60 machines.The shadow feature is extraordinary and helps a lot when supporting remote users.The scalability is fine. We have about 400 users, who are supported by six staff members. We use the product company-wide throughout 40 different locations, and we currently do not have plans to increase the scale of use.

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Customer satisfaction went up by 40 percent and productivity for my staff went up by 30 percent.

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Cons
There are a lot of shortfalls with supporting printing over XenApp.Citrix has to support all of the hypervisors including KVM and OpenStack KVM.The product should expand its capabilities for integrating with other environments.For us, pricing is the most important feature to improve.Pricing can be lower and roaming profiles need to be fixed to work consistently.We would like to be able to provide VDI, a full desktop, to each of our users.Direct connection of USB devices on the terminals to be used by streamed applications is very important for printing and the usage of token authentication, but the current version does not support this one hundred percent.The monitoring and management is in need of improvement.

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The billing team was poor when fixing their billing mistake and customer service was missing in action.

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Pricing and Cost Advice
A perpetual enterprise license costs approximately $300 USD.I suggest using the concurrent user licensing scheme.I think it is a little high priced.It is quite expensive, but so are the competitors on the market.

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While LogMeIn Rescue is a great product and a leader in the industry, it's way pricey. Price is the most negative thing about LogMeIn Rescue.Right now, I'm using ScreenConnect, which is about $45 per technician. Unless I buy LogMeIn with a large license and commit for the long-term and prepay, I will have to pay almost $120 per user a month. It's almost three times the price over the normal price for ScreenConnect, which is very similar in regards to all of the features that LogMeIn Rescue can do.

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417,803 professionals have used our research since 2012.
Ranking
2nd
out of 28 in Remote Access
Views
14,155
Comparisons
10,119
Reviews
10
Average Words per Review
473
Avg. Rating
8.7
8th
out of 28 in Remote Access
Views
4,652
Comparisons
3,027
Reviews
1
Average Words per Review
425
Avg. Rating
8.0
Top Comparisons
Compared 36% of the time.
Compared 32% of the time.
Compared 21% of the time.
Also Known As
XenDesktop, XenApp (Citrix Virtual Apps)
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Citrix
LogMeIn
Overview

Citrix Virtual Apps and Desktops provide granular access control, advanced system monitoring and an inherently secure architecture by providing remote access to Windows and Linux apps and desktops secured in the datacenter. Citrix Virtual Apps and Desktops enable IT to deliver on-demand apps and desktops to any device.

LogMeIn Rescue delivers unparalleled remote IT support technology that allows enterprises to better manage mobile remote support and remote desktop support helping users across PC, Mac, iOS, Android support and more. Features include remote computer access, mobile app support, and the exciting Rescue Lens interactive video support feature that allows support technicians to see exactly what the end user can see. LogMeIn Rescue is truly on the cutting edge of the remote technical support industry.

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Sample Customers
Exelon, Aeronamic, AIDS Healthcare Foundation, Alameda County Medical Center, Alaska Department of Fish & Game, Aloysius Stichting, Amarchand Mangaldas, AmBev, Amnet Technology Solutions, ArvalLenovo, HTC, 3M, Accenture, IBM, HP, General Electric, Make-A-Wish, Vodafone, Zero Motorcycles, Arise, Fuji Xerox, Endsleigh Insurance, Fordham University, Hologic, Meineke, Motorola, Toyota, and more.
Top Industries
REVIEWERS
Financial Services Firm15%
Energy/Utilities Company15%
Transportation Company10%
Insurance Company10%
VISITORS READING REVIEWS
Software R&D Company34%
Comms Service Provider14%
K 12 Educational Company Or School6%
Government6%
REVIEWERS
Retailer29%
Healthcare Company29%
Translation And Localization Position14%
Manufacturing Company14%
VISITORS READING REVIEWS
Software R&D Company28%
Comms Service Provider12%
Media Company7%
Government6%
Find out what your peers are saying about TeamViewer, Citrix, Microsoft and others in Remote Access. Updated: May 2020.
417,803 professionals have used our research since 2012.
We monitor all Remote Access reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.