Compare Citrix Virtual Apps and Desktops vs. Microsoft Remote Desktop Services

Citrix Virtual Apps and Desktops is ranked 2nd in Remote Access with 11 reviews while Microsoft Remote Desktop Services is ranked 3rd in Remote Access with 9 reviews. Citrix Virtual Apps and Desktops is rated 8.8, while Microsoft Remote Desktop Services is rated 7.4. The top reviewer of Citrix Virtual Apps and Desktops writes "Provides flexibility in the architecture but it needs better integration into other environments ". On the other hand, the top reviewer of Microsoft Remote Desktop Services writes "It's predictable but they need to develop ´╗┐´╗┐better support for remote desktops for alternative platforms". Citrix Virtual Apps and Desktops is most compared with VMware Horizon View, TeamViewer and Microsoft App-V, whereas Microsoft Remote Desktop Services is most compared with TeamViewer, Parallels Remote Application Server (RAS) and VMware Horizon View. See our Citrix Virtual Apps and Desktops vs. Microsoft Remote Desktop Services report.
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Find out what your peers are saying about Citrix Virtual Apps and Desktops vs. Microsoft Remote Desktop Services and other solutions. Updated: May 2020.
418,646 professionals have used our research since 2012.
Quotes From Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros
Customer satisfaction went up by 40 percent and productivity for my staff went up by 30 percent.

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I found the ease of deployment, scalability, and security to be to our benefit when supplying virtual applications to our clients.You can connect to any printer, and from anywhere you can print documents using a compressed channel. It is easy and the bandwidth is very low.This is a very stable solution which you can feel confident using.Stable product with straightforward setup.XenApp is a fast, secure and reliable solution for remote connections that is completely different than and superior to older Windows solutions.The most valuable feature is the automatic software upgrades because they take place on only three or four servers, rather than on 50 or 60 machines.The shadow feature is extraordinary and helps a lot when supporting remote users.The scalability is fine. We have about 400 users, who are supported by six staff members. We use the product company-wide throughout 40 different locations, and we currently do not have plans to increase the scale of use.

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The most valuable feature is the remote application access.Stable and scalable solution.In terms of the valuable features, I like the profile, the new version is really good.The most valuable features are the desktop session and desktop virtualization.The most valuable feature is that it gives me full accessibility to my servers.The most valuable features are availability and security.I like that it works. In most cases, it's predictable. You know what you get.It's almost an out of the box function once you have installed the other components.

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Cons
The billing team was poor when fixing their billing mistake and customer service was missing in action.

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There are a lot of shortfalls with supporting printing over XenApp.Citrix has to support all of the hypervisors including KVM and OpenStack KVM.The product should expand its capabilities for integrating with other environments.For us, pricing is the most important feature to improve.Pricing can be lower and roaming profiles need to be fixed to work consistently.We would like to be able to provide VDI, a full desktop, to each of our users.Direct connection of USB devices on the terminals to be used by streamed applications is very important for printing and the usage of token authentication, but the current version does not support this one hundred percent.The monitoring and management is in need of improvement.

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There are problems with using Microsoft Teams within a virtual desktop on a mobile device.Protocols and security could be improved.The DB card needs improvement. I have a lot of experience with other competitors and Citrix is better than VMware and Microsoft. Citrix has more extensive features.My customers are worried that the RDP protocol can be easily compromised and would like the option to use an alternative like Blast.Security in the connection between us and our clients' servers is something that can be improved.We are searching for a product with better remote access and remote sessions.Microsoft still has some really bad remote desktop appliance for Mac.In the next release, I would like to see better performance over slower networks, and integration with Linux, but this is something that we're going to get out of Microsoft in terms of a unified solution.

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Pricing and Cost Advice
While LogMeIn Rescue is a great product and a leader in the industry, it's way pricey. Price is the most negative thing about LogMeIn Rescue.Right now, I'm using ScreenConnect, which is about $45 per technician. Unless I buy LogMeIn with a large license and commit for the long-term and prepay, I will have to pay almost $120 per user a month. It's almost three times the price over the normal price for ScreenConnect, which is very similar in regards to all of the features that LogMeIn Rescue can do.

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A perpetual enterprise license costs approximately $300 USD.I suggest using the concurrent user licensing scheme.I think it is a little high priced.It is quite expensive, but so are the competitors on the market.

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It will probably cost about $500 USD to get the resources set up in the cloud.The solution has a perpetual license and it is purchased upfront.The pricing is moderate.

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Top Comparisons
Compared 36% of the time.
Compared 32% of the time.
Compared 21% of the time.
Also Known As
XenDesktop, XenApp (Citrix Virtual Apps)Remote Desktop Services
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LogMeIn
Citrix
Microsoft
Overview

LogMeIn Rescue delivers unparalleled remote IT support technology that allows enterprises to better manage mobile remote support and remote desktop support helping users across PC, Mac, iOS, Android support and more. Features include remote computer access, mobile app support, and the exciting Rescue Lens interactive video support feature that allows support technicians to see exactly what the end user can see. LogMeIn Rescue is truly on the cutting edge of the remote technical support industry.

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Citrix Virtual Apps and Desktops provide granular access control, advanced system monitoring and an inherently secure architecture by providing remote access to Windows and Linux apps and desktops secured in the datacenter. Citrix Virtual Apps and Desktops enable IT to deliver on-demand apps and desktops to any device.

Remote Desktop Services is a server role in Windows Server that provides technologies that enable users to access session-based desktops, virtual machine-based desktops, or applications in the data center from both within a corporate network and from the Internet. Remote Desktop Services enables a rich-fidelity desktop or application experience, and helps to securely connect remote users from managed or unmanaged devices.
Offer
Learn more about LogMeIn Rescue
Learn more about Citrix Virtual Apps and Desktops
Learn more about Microsoft Remote Desktop Services
Sample Customers
Lenovo, HTC, 3M, Accenture, IBM, HP, General Electric, Make-A-Wish, Vodafone, Zero Motorcycles, Arise, Fuji Xerox, Endsleigh Insurance, Fordham University, Hologic, Meineke, Motorola, Toyota, and more.Exelon, Aeronamic, AIDS Healthcare Foundation, Alameda County Medical Center, Alaska Department of Fish & Game, Aloysius Stichting, Amarchand Mangaldas, AmBev, Amnet Technology Solutions, ArvalBank Alfalah Ltd.
Top Industries
REVIEWERS
Retailer29%
Healthcare Company29%
Energy/Utilities Company14%
Translation And Localization Position14%
VISITORS READING REVIEWS
Software R&D Company28%
Comms Service Provider12%
Media Company7%
Government7%
REVIEWERS
Financial Services Firm15%
Energy/Utilities Company15%
Construction Company10%
Transportation Company10%
VISITORS READING REVIEWS
Software R&D Company34%
Comms Service Provider14%
K 12 Educational Company Or School6%
Government6%
VISITORS READING REVIEWS
Software R&D Company29%
Comms Service Provider14%
Media Company9%
K 12 Educational Company Or School8%
Find out what your peers are saying about Citrix Virtual Apps and Desktops vs. Microsoft Remote Desktop Services and other solutions. Updated: May 2020.
418,646 professionals have used our research since 2012.
We monitor all Remote Access reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.