Compare Citrix Virtual Apps and Desktops vs. Splashtop Remote Support

Citrix Virtual Apps and Desktops is ranked 2nd in Remote Access with 11 reviews while Splashtop Remote Support is ranked 12th in Remote Access with 1 review. Citrix Virtual Apps and Desktops is rated 8.8, while Splashtop Remote Support is rated 7.0. The top reviewer of Citrix Virtual Apps and Desktops writes "Provides flexibility in the architecture but it needs better integration into other environments ". On the other hand, the top reviewer of Splashtop Remote Support writes "A high resolution and very fast but needs better server storage options". Citrix Virtual Apps and Desktops is most compared with VMware Horizon View, TeamViewer and Microsoft App-V, whereas Splashtop Remote Support is most compared with GoToMyPC, Parallels Access and Check Point Remote Access VPN.
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Quotes From Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros
Customer satisfaction went up by 40 percent and productivity for my staff went up by 30 percent.

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I found the ease of deployment, scalability, and security to be to our benefit when supplying virtual applications to our clients.You can connect to any printer, and from anywhere you can print documents using a compressed channel. It is easy and the bandwidth is very low.This is a very stable solution which you can feel confident using.Stable product with straightforward setup.XenApp is a fast, secure and reliable solution for remote connections that is completely different than and superior to older Windows solutions.The most valuable feature is the automatic software upgrades because they take place on only three or four servers, rather than on 50 or 60 machines.The shadow feature is extraordinary and helps a lot when supporting remote users.The scalability is fine. We have about 400 users, who are supported by six staff members. We use the product company-wide throughout 40 different locations, and we currently do not have plans to increase the scale of use.

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The solution is very fast.

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Cons
The billing team was poor when fixing their billing mistake and customer service was missing in action.

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There are a lot of shortfalls with supporting printing over XenApp.Citrix has to support all of the hypervisors including KVM and OpenStack KVM.The product should expand its capabilities for integrating with other environments.For us, pricing is the most important feature to improve.Pricing can be lower and roaming profiles need to be fixed to work consistently.We would like to be able to provide VDI, a full desktop, to each of our users.Direct connection of USB devices on the terminals to be used by streamed applications is very important for printing and the usage of token authentication, but the current version does not support this one hundred percent.The monitoring and management is in need of improvement.

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The solution should add more options and tools for shortcuts, administration, etc.

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Pricing and Cost Advice
While LogMeIn Rescue is a great product and a leader in the industry, it's way pricey. Price is the most negative thing about LogMeIn Rescue.Right now, I'm using ScreenConnect, which is about $45 per technician. Unless I buy LogMeIn with a large license and commit for the long-term and prepay, I will have to pay almost $120 per user a month. It's almost three times the price over the normal price for ScreenConnect, which is very similar in regards to all of the features that LogMeIn Rescue can do.

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A perpetual enterprise license costs approximately $300 USD.I suggest using the concurrent user licensing scheme.I think it is a little high priced.It is quite expensive, but so are the competitors on the market.

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Top Comparisons
Compared 36% of the time.
Compared 32% of the time.
Compared 21% of the time.
Compared 20% of the time.
Also Known As
XenDesktop, XenApp (Citrix Virtual Apps)
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LogMeIn
Citrix
Splashtop
Overview

LogMeIn Rescue delivers unparalleled remote IT support technology that allows enterprises to better manage mobile remote support and remote desktop support helping users across PC, Mac, iOS, Android support and more. Features include remote computer access, mobile app support, and the exciting Rescue Lens interactive video support feature that allows support technicians to see exactly what the end user can see. LogMeIn Rescue is truly on the cutting edge of the remote technical support industry.

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Citrix Virtual Apps and Desktops provide granular access control, advanced system monitoring and an inherently secure architecture by providing remote access to Windows and Linux apps and desktops secured in the datacenter. Citrix Virtual Apps and Desktops enable IT to deliver on-demand apps and desktops to any device.

Splashtop Remote Support delivers a robust set of features for MSPs, IT service providers and helpdesk professionals for unattended support of Windows and Mac computers at a great price - often 50% less than similar solutions. All packages include unlimited technicians, concurrent sessions and devices to remote from. Get fast remote access, computer and user grouping, user management, logging and secure encryption. Splashtop Remote Support Plus edition adds file transfer, remote print, chat, remote wake, remote reboot, attended support access and priority technical support. Splashtop remote access technology is trusted by more than 20 million users worldwide.

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Sample Customers
Lenovo, HTC, 3M, Accenture, IBM, HP, General Electric, Make-A-Wish, Vodafone, Zero Motorcycles, Arise, Fuji Xerox, Endsleigh Insurance, Fordham University, Hologic, Meineke, Motorola, Toyota, and more.Exelon, Aeronamic, AIDS Healthcare Foundation, Alameda County Medical Center, Alaska Department of Fish & Game, Aloysius Stichting, Amarchand Mangaldas, AmBev, Amnet Technology Solutions, ArvalToyota, AT&T, Isuzu, Goodwill
Top Industries
REVIEWERS
Retailer29%
Healthcare Company29%
Manufacturing Company14%
Energy/Utilities Company14%
VISITORS READING REVIEWS
Software R&D Company28%
Comms Service Provider12%
Media Company7%
Government7%
REVIEWERS
Financial Services Firm15%
Energy/Utilities Company15%
Software R&D Company10%
Construction Company10%
VISITORS READING REVIEWS
Software R&D Company35%
Comms Service Provider14%
K 12 Educational Company Or School6%
Government6%
No Data Available
Find out what your peers are saying about TeamViewer, Citrix, Microsoft and others in Remote Access. Updated: May 2020.
419,052 professionals have used our research since 2012.
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