Most Helpful Review
Solid cross-platform remote control, but with kludgy central management and some serious feature issues on macOS
Find out what your peers are saying about Citrix Virtual Apps and Desktops vs. TeamViewer and other solutions. Updated: May 2020.
419,360 professionals have used our research since 2012.
We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
Customer satisfaction went up by 40 percent and productivity for my staff went up by 30 percent.
I found the ease of deployment, scalability, and security to be to our benefit when supplying virtual applications to our clients.
You can connect to any printer, and from anywhere you can print documents using a compressed channel. It is easy and the bandwidth is very low.
This is a very stable solution which you can feel confident using.
Stable product with straightforward setup.
XenApp is a fast, secure and reliable solution for remote connections that is completely different than and superior to older Windows solutions.
The most valuable feature is the automatic software upgrades because they take place on only three or four servers, rather than on 50 or 60 machines.
The shadow feature is extraordinary and helps a lot when supporting remote users.
The scalability is fine. We have about 400 users, who are supported by six staff members. We use the product company-wide throughout 40 different locations, and we currently do not have plans to increase the scale of use.
It's very beneficial and time effective on how we are able to provide quick support. We've quadrupled our effectiveness as an IT support because we have cut down all that unnecessary travel time, even between floors.
TeamViewer has been one of the easiest, right off the bat products, that we have employed at the college. We have had no issues. It's been one of the easiest solutions to pick up.
With an image, you can see immediately what's going on. You can run some tests. Without the solution, you need to do everything by telephone. It's not even thinkable.
We also use it a lot for remote site assistance. We've set up our internal authentication for unattended access to our remote sites. That makes it very easy and convenient to remotely connect with our users and our client machines whenever we need to. It's set as a direct, secure connection. As long as the station has internet access, we can see it and it makes remote support very simple.
The TeamViewer system has some built-in security. The TeamViewer client connects to the TeamViewer host securely. Only a certain number of authorized users on our side have access to the system. Even within that, an individual endpoint can be assigned to a group, where not everybody has access but, rather, just one or two people who are part of a support team might have access to that particular device. So TeamViewer has given us tools to be able to segregate who has access to different things.
The best feature is the remote access and being able to control another person's computer when you're showing them something, or teaching them how to do something during training, or fixing a problem they're having.
It's pretty easy to use. Just key in an ID and password and connect. For meetings, just enter the meeting ID and connect.
Ease of use was the number-one thing. It's an industry leader for ease of use, specifically on the client-side, which is the absolutely critical thing. If I want to connect to somebody, how easily can I — without seeing their computer — walk them through the steps to install it to a point where I can key in the code and help them resolve their situation?... TeamViewer is just a dead-solid, easy answer.
The billing team was poor when fixing their billing mistake and customer service was missing in action.
There are a lot of shortfalls with supporting printing over XenApp.
Citrix has to support all of the hypervisors including KVM and OpenStack KVM.
The product should expand its capabilities for integrating with other environments.
For us, pricing is the most important feature to improve.
Pricing can be lower and roaming profiles need to be fixed to work consistently.
We would like to be able to provide VDI, a full desktop, to each of our users.
Direct connection of USB devices on the terminals to be used by streamed applications is very important for printing and the usage of token authentication, but the current version does not support this one hundred percent.
The monitoring and management is in need of improvement.
Some of the additional features, like the meeting stuff, is making it too cluttered.
Sometimes, the app can be a little cumbersome when accessing certain aspects of the program.
A feature that they could add is chat with sound to talk.
It's not the program itself that's an issue, but there is a need for some better documentation on how to use the web portal Management Console. That seems to be a bit lacking in directions, if you aren't paying attention and you don't know what to do. Better documentation would make it a little bit easier to set things up in different groups and share groups between people.
Sometimes we'll have a device in the field, and I'll click on remote control and it says "Can't authenticate." I'll double click in a different part of the TeamViewer interface and it'll say "Can't authenticate." Then I'll do it a third time and it connects. It's possible that it's just bad luck. It's also very possible that it's some bug within TeamViewer...
If were to I put myself in the seat of a small business owner, I would prefer TeamViewer to be more of a pay-once-and-own-it solution, rather than paying via a subscription model (although I am using the free version). Only annual subscriptions are available. It makes paying for it the first time seem a little daunting.
Every now and then you'll get a silent crash and you relaunch the application. But it happens no more than with anything else in the Windows environment.
On occasion, when remote connection process can't connect to a machine, the error messages aren't always helpful to tell you why you can't connect, as the message doesn't help troubleshoot whether it is too slow, too much interference, etc. I usually have to run to another computer and figure out what is going on, then restart it. The diagnostics could be improved.
Pricing and Cost Advice
While LogMeIn Rescue is a great product and a leader in the industry, it's way pricey. Price is the most negative thing about LogMeIn Rescue.
Right now, I'm using ScreenConnect, which is about $45 per technician. Unless I buy LogMeIn with a large license and commit for the long-term and prepay, I will have to pay almost $120 per user a month. It's almost three times the price over the normal price for ScreenConnect, which is very similar in regards to all of the features that LogMeIn Rescue can do.
A perpetual enterprise license costs approximately $300 USD.
I suggest using the concurrent user licensing scheme.
I think it is a little high priced.
It is quite expensive, but so are the competitors on the market.
We have an annual subscription that is just under $1,900 with no additional costs. We get these promotions about upgrades and stuff like that, but we haven't had a need to add more seats. Users can also use TeamViewer for home use with a non-commercial free license.
TeamViewer was willing to give us a one-year package. Whereas, a lot of the other companies that we explored were paid by the month or quarter. It's just easier for our finance people at the college if we can make a one-time yearly payment.
TeamViewer has multiple licensing options.
The price was cheaper than what we were previously paying. At the time that we went with TeamViewer, we were using ShareConnect. The TeamViewer package was about half the cost and able to have a bigger number of users.
The cost is in the thousands of dollars per year.
We have a corporate license. The maximum amount number of users changes based on the amount you pay. E.g., with our license, there is a maximum amount of users who can use the solution at the same time (10 users).
TeamViewer is $600 or $700 per port per year...
It does what I need it to do but I think it's expensive. It wasn't easy for me to get approval from the company to get it... It's costing us about $700 a year, per license.
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Also Known As
|XenDesktop, XenApp (Citrix Virtual Apps)|
LogMeIn Rescue delivers unparalleled remote IT support technology that allows enterprises to better manage mobile remote support and remote desktop support helping users across PC, Mac, iOS, Android support and more. Features include remote computer access, mobile app support, and the exciting Rescue Lens interactive video support feature that allows support technicians to see exactly what the end user can see. LogMeIn Rescue is truly on the cutting edge of the remote technical support industry.
Citrix Virtual Apps and Desktops provide granular access control, advanced system monitoring and an inherently secure architecture by providing remote access to Windows and Linux apps and desktops secured in the datacenter. Citrix Virtual Apps and Desktops enable IT to deliver on-demand apps and desktops to any device.
|TeamViewer lets you connect to any PC or server around the world within a few seconds. Remote control a partners PC as if you were sitting in front of it. Available in over 30 languages, TeamViewer is one of the world's most popular providers of remote control and online meeting software. airbackup, a powerful cloud-based backup solution, and ITbrain, a valuable remote monitoring and IT asset tracking solution, complement TeamViewer's product portfolio.|
Learn more about LogMeIn Rescue
Learn more about Citrix Virtual Apps and Desktops
Learn more about TeamViewer
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Software R&D Company28%
Comms Service Provider12%
Financial Services Firm15%
Software R&D Company35%
Comms Service Provider14%
K 12 Educational Company Or School6%
Software R&D Company23%
Comms Service Provider13%
K 12 Educational Company Or School7%