Compare Clarity SM vs. ConnectWise Manage

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Clarity SM Logo
1,865 views|975 comparisons
ConnectWise Manage Logo
832 views|607 comparisons
Top Review
Find out what your peers are saying about Clarity SM vs. ConnectWise Manage and other solutions. Updated: September 2021.
536,244 professionals have used our research since 2012.
Quotes From Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros
"XFlow (Temperature) and Service Point together provided an extremely user-friendly and collaborative experience to the point of making it easy for all users of the product, whether end-users or analysts.""The in-service catalog is quite useful.""The most valuable features are the requests and incident tracking.""As of late, I really like the BI functions.""Time sheets are a powerful tool.""Self-service interface means people can check their own tickets."

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"The most valuable feature is the management of projects from start to finish.""It handles ticketing pretty well, and it's not something I have many critiques for.""I like the search function up top where if you know what you're searching for, you can find it pretty quickly. Because you've got the option to change what the search parameters are, whether you're searching for a project, quote, ticket, or an invoice, you can kind of pick and choose what you're looking for.""The initial setup isn't too difficult.""The product has been pretty stable so far.""It's a nice ticketing system."

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Cons
"Diversifying notification methods with pop-ups or ready-made WhatsApp or Skype integration packages would be welcome.""The cost of this solution is too high, which is why we're leaving.""When I am reviewing an incident, sometimes there is too much information on the same screen and it is difficult to discern what is of value.""The CA products integrate well together but I would like to see better integration with third-party solutions.""Report solutions are a little short.""It doesn't yet have the ability to integrate with other products."

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"It needs to be easier to share tickets between users who need to work together.""Sometimes it is a little bit slow, which is the only complaint I have about it.""If you've got 40 tickets that come in, that get generated, that don't get properly tagged with the company, you can't just check them all and reassign them to another company. You have to individually reassign each one of those tickets to a new company.""A lot of times, it'll take a couple of moments for things to go through. If you're not patient about it, it may seem like things aren't working.""The custom reporting needs to be improved.""The tracking inventory or the way it tracks the products is not very good."

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Pricing and Cost Advice
Information Not Available
"There are some different add-ons and benefits that are optional and come at an additional cost.""The cost can be the main barrier. It's not a solution for a three person company. It just isn't going to be cost effective. Because ConnectWise Manage does have everything there, the licensing is a little bit restrictive as far as how they want to granularly assign licenses rather than having more of an all-inclusive package.""We're paying $940 a month for 14 users."

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Questions from the Community
Top Answer: Self-service interface means people can check their own tickets.
Top Answer: I'm not so involved on the commercial side of things but I believe the cost could be improved. I'm not sure if it's a currency exchange rate issue but we are in Africa so it's quite expensive.
Top Answer: We would love to see it integrating with other products like Splunk for log collection, integration to SMS facilities. It requires some effort for developers to get some of the things working because… more »
Top Answer: I like the search function up top where if you know what you're searching for, you can find it pretty quickly. Because you've got the option to change what the search parameters are, whether you're… more »
Top Answer: The cost can be the main barrier. It's not a solution for a three person company. It just isn't going to be cost effective. Because ConnectWise Manage does have everything there, the licensing is a… more »
Top Answer: There are some edit and mass edit functions that don't exist. You can mass delete tickets or mass move tickets from one board to another, but you can't mass change a company. So, if you've got 40… more »
Ranking
11th
out of 55 in Help Desk Software
Views
1,865
Comparisons
975
Reviews
6
Average Words per Review
575
Rating
7.8
14th
out of 55 in Help Desk Software
Views
832
Comparisons
607
Reviews
4
Average Words per Review
876
Rating
7.8
Comparisons
Also Known As
CA Service Desk Manager, Clarity Service Management, CA Service Management, Unicenter Service Desk, CA SDM, CA Service Catalog, CA Business Service Insight
Learn More
Overview

Service desk capabilities, an integral part of the CA Service Management solution, can enable you to deliver efficiencies in IT service management to business consumers, power users and decision makers. Mobility and collaborative self-service capabilities provide a modern user experience for accessing services and performing tasks, which can help drive user adoption, satisfaction and productivity.

Learn More: https://www.ca.com/us/products...

Made for companies that sell, service, and support technology, ConnectWise Manage is the leading business management platform worldwide. Today, more than 110,000 users rely on ConnectWise Manage to achieve greater accountability, operational efficiency, and profitability. Leveraging the cloud, the platform fully integrates business-process automation, help desk and customer service, sales, marketing, project management, and business analytics that dramatically streamline a company's operations.

ConnectWise Manage is the hub of the ConnectWise suite of products, a set of solutions for technology solution providers that gives an end-to-end view and total control over their business.

ConnectWise Manage also gives its users access to a powerful network of ideas, experts, and solutions. A veteran in the technology services industry, ConnectWise Manage has been the premier business management platform for technology companies for more than 15 years.

Offer
Learn more about Clarity SM
Learn more about ConnectWise Manage
Sample Customers
Banco G&T Continental City of Perth, FEMSA, Fujitsu, Manpower, Muslim Commercial Bank - MCB, Punjab National Bank, Santa Clara County Social Services, Stefanini
IT Connexx, High Standards Technology Inc, Solvere One, MyIT, ConnectWise, Simpatico Systems, Fred IT Group, ECS, OneStop, K2 Technologies, Clark Integrated Technologies, Jmark, Geek on Wheels
Top Industries
REVIEWERS
Healthcare Company28%
Financial Services Firm21%
Government8%
Comms Service Provider4%
VISITORS READING REVIEWS
Computer Software Company34%
Comms Service Provider12%
Government7%
Insurance Company6%
VISITORS READING REVIEWS
Computer Software Company33%
Comms Service Provider13%
Government5%
Educational Organization5%
Company Size
REVIEWERS
Small Business18%
Midsize Enterprise16%
Large Enterprise65%
REVIEWERS
Small Business100%
Find out what your peers are saying about Clarity SM vs. ConnectWise Manage and other solutions. Updated: September 2021.
536,244 professionals have used our research since 2012.

Clarity SM is ranked 11th in Help Desk Software with 6 reviews while ConnectWise Manage is ranked 14th in Help Desk Software with 6 reviews. Clarity SM is rated 7.8, while ConnectWise Manage is rated 7.8. The top reviewer of Clarity SM writes "Saves us time and money with a great self-service interface". On the other hand, the top reviewer of ConnectWise Manage writes "Easy to set up, good central management, and is a super-powerful tool". Clarity SM is most compared with ServiceNow, ManageEngine ServiceDesk Plus, JIRA Service Management, BMC Helix ITSM and SysAid, whereas ConnectWise Manage is most compared with Datto Autotask Professional Services Automation, ServiceNow, Tigerpaw One, Kaseya BMS and ManageEngine ServiceDesk Plus. See our Clarity SM vs. ConnectWise Manage report.

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We monitor all Help Desk Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.