We performed a comparison between Clarity SM and ConnectWise PSA based on real PeerSpot user reviews.
Find out in this report how the two Help Desk Software solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The UI is very user-friendly."
"It has helped us to organize a lot of our assets, so we have configuration items to attach to our change management. We can have tickets for change management and set them aside for an approval process."
"We can search open and closed cases to find what we have done in other incidents."
"This product has so many adjustment possibilities for many different clients."
"As of late, I really like the BI functions."
"The value for the clients is that you can save information in the application and get reports with that information."
"We centralized our knowledge from various sources into one source of truth that is continually updated."
"Modules of integrated ITIL managers."
"It's a nice ticketing system."
"It handles ticketing pretty well, and it's not something I have many critiques for."
"Contains every feature that a VAR or MSP would want."
"The product has been pretty stable so far."
"All the features of ConnectWise Manage are valuable. However, ticketing, customer management, customer communication, technician efficiency, calendars, coding, billing, invoicing, and contract management are available. It's a complete solution. Additionally, the company is responsive with the ability to progress or make necessary changes happen."
"The initial setup isn't too difficult."
"The platform is easy to use."
"The most valuable feature is the management of projects from start to finish."
"The SDM administration and customisation needS deep information about architecture and vendor support continuously."
"The interface for the users is a bit old-fashioned and not user-friendly."
"The cost of this solution is too high, which is why we're leaving."
"More user experience in the look and feel of the application. "
"The monitoring tool is in need of improvement."
"The API is very, very bad so we developed our own."
"Ease of support and upgrades need much improvement."
"The product needs to have a better user experience in the interface and mobile functionality."
"The speed could be better, and the reporting could be a lot better."
"If you've got 40 tickets that come in, that get generated, that don't get properly tagged with the company, you can't just check them all and reassign them to another company. You have to individually reassign each one of those tickets to a new company."
"ConnectWise Manage can improve third-party integrations and the UI. The UI is good but it could improve in the graphics."
"It needs to be easier to share tickets between users who need to work together."
"A lot of times, it'll take a couple of moments for things to go through. If you're not patient about it, it may seem like things aren't working."
"Sometimes it is a little bit slow, which is the only complaint I have about it."
"There should be some improvements to the interface. It is not completely intuitive. When you click in a blank area of a screen, you'll find some options."
"Has a very outdated 90s interface and not all features are accessible via the mobile app."
Clarity SM is ranked 23rd in Help Desk Software with 107 reviews while ConnectWise PSA is ranked 15th in Help Desk Software with 19 reviews. Clarity SM is rated 7.8, while ConnectWise PSA is rated 8.2. The top reviewer of Clarity SM writes "Quite good back-end architecture for end users but the API is very, very bad". On the other hand, the top reviewer of ConnectWise PSA writes "Its macros, shortcuts and custom queries are really helpful ". Clarity SM is most compared with ServiceNow, JIRA Service Management, BeyondTrust Remote Support, OpenText Service Management Automation X (SMAX) and IBM Maximo, whereas ConnectWise PSA is most compared with ServiceNow, Datto Autotask Professional Services Automation, JIRA Service Management, ManageEngine ServiceDesk Plus and Kaseya BMS. See our Clarity SM vs. ConnectWise PSA report.
See our list of best Help Desk Software vendors.
We monitor all Help Desk Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.