Compare Clarity SM vs. IBM Maximo

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Clarity SM Logo
3,139 views|1,379 comparisons
IBM Maximo Logo
6,119 views|4,506 comparisons
Most Helpful Review
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Find out what your peers are saying about ServiceNow, Atlassian, ManageEngine and others in IT Service Management (ITSM). Updated: November 2020.
447,439 professionals have used our research since 2012.
Quotes From Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros
"The most valuable features of this solution are reporting, configuration monitoring, and the Request and Incidents workflow.""XFlow (Temperature) and Service Point together provided an extremely user-friendly and collaborative experience to the point of making it easy for all users of the product, whether end-users or analysts.""The in-service catalog is quite useful.""The most valuable features are the requests and incident tracking.""As of late, I really like the BI functions.""Time sheets are a powerful tool.""Self-service interface means people can check their own tickets."

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"The incident management feature is good because it allows you to keep track of and classify issues.""The most powerful features are the database and integration with CMDB.""We are very thankful to have IBM integrated with our own Legacy cloud-based system"

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Cons
"The monitoring tool is in need of improvement.""Diversifying notification methods with pop-ups or ready-made WhatsApp or Skype integration packages would be welcome.""The cost of this solution is too high, which is why we're leaving.""When I am reviewing an incident, sometimes there is too much information on the same screen and it is difficult to discern what is of value.""The CA products integrate well together but I would like to see better integration with third-party solutions.""Report solutions are a little short.""It doesn't yet have the ability to integrate with other products."

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"I feel that the interface is a little too complicated with a large number of fields to enter.""The interface is not very easy or user-friendly and is in need of improvement.""You can get lost using the application"

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Questions from the Community
Top Answer: As of late, I really like the BI functions.
Top Answer: The pricing is quite expensive. It's so cost-prohibitive we've decided to move away from it.
Top Answer: The CA products integrate well together but I would like to see better integration with third-party solutions. An example of this is with AIOps, where I prefer Splunk over CASDM, so I would have like… more »
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Ranking
Views
3,139
Comparisons
1,379
Reviews
7
Average Words per Review
507
Avg. Rating
7.9
Views
6,119
Comparisons
4,506
Reviews
3
Average Words per Review
627
Avg. Rating
6.3
Popular Comparisons
Compared 45% of the time.
Compared 10% of the time.
Compared 8% of the time.
Compared 4% of the time.
Compared 28% of the time.
Compared 10% of the time.
Compared 6% of the time.
Also Known As
CA Service Desk Manager, Clarity Service Management, CA Service Management, Unicenter Service Desk, CA SDM, CA Service Catalog, CA Business Service InsightMaximo
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Broadcom
IBM
Overview

Service desk capabilities, an integral part of the CA Service Management solution, can enable you to deliver efficiencies in IT service management to business consumers, power users and decision makers. Mobility and collaborative self-service capabilities provide a modern user experience for accessing services and performing tasks, which can help drive user adoption, satisfaction and productivity.

Learn More: https://www.ca.com/us/products...

Organizations of all sizes reduce equipment downtime, closely control and track maintenance expenses, cut spare parts inventories.
Offer
Learn more about Clarity SM
Learn more about IBM Maximo
Sample Customers
Banco G&T Continental City of Perth, FEMSA, Fujitsu, Manpower, Muslim Commercial Bank - MCB, Punjab National Bank, Santa Clara County Social Services, StefaniniRoyal Boskalis Westminster N.V., DTE Energy, Swedish Match, Projetech, Fingrid, East Coast
Top Industries
REVIEWERS
Healthcare Company28%
Financial Services Firm21%
Government8%
Comms Service Provider4%
VISITORS READING REVIEWS
Computer Software Company34%
Comms Service Provider17%
Media Company8%
Insurance Company8%
VISITORS READING REVIEWS
Computer Software Company36%
Comms Service Provider16%
Government11%
Media Company5%
Company Size
REVIEWERS
Small Business18%
Midsize Enterprise16%
Large Enterprise65%
REVIEWERS
Small Business42%
Midsize Enterprise8%
Large Enterprise50%
Find out what your peers are saying about ServiceNow, Atlassian, ManageEngine and others in IT Service Management (ITSM). Updated: November 2020.
447,439 professionals have used our research since 2012.
Clarity SM is ranked 7th in IT Service Management (ITSM) with 7 reviews while IBM Maximo is ranked 1st in Enterprise Asset Management with 3 reviews. Clarity SM is rated 7.8, while IBM Maximo is rated 6.4. The top reviewer of Clarity SM writes "Saves us time and money with a great self-service interface". On the other hand, the top reviewer of IBM Maximo writes "A great solution for enhancing an asset's lifecycle". Clarity SM is most compared with ServiceNow, ManageEngine ServiceDesk Plus, JIRA Service Desk, BMC Helix ITSM and SCSM, whereas IBM Maximo is most compared with ServiceNow, Oracle Enterprise Asset Management, JIRA Service Desk, ABB Ability Asset Suite EAM and Infor CloudSuite EAM.

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We monitor all IT Service Management (ITSM) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.