We just raised a $30M Series A: Read our story
Cancel
You must select at least 2 products to compare!
Clarity SM Logo
1,784 views|1,139 comparisons
IBM Maximo Logo
4,817 views|3,676 comparisons
Featured Review
Find out what your peers are saying about ServiceNow, Atera, Atlassian and others in IT Service Management (ITSM). Updated: November 2021.
553,954 professionals have used our research since 2012.
Quotes From Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros
"Time sheets are a powerful tool.""The in-service catalog is quite useful.""The initial setup is pretty straightforward.""Self-service interface means people can check their own tickets.""The most valuable features are the requests and incident tracking.""As of late, I really like the BI functions."

More Clarity SM Pros »

"We are very thankful to have IBM integrated with our own Legacy cloud-based system""We were doing all kinds of paperwork for every type of order and to maintain our assets but with the use of the IBM Maximo application, we can automate a lot of the processes.""The incident management feature is good because it allows you to keep track of and classify issues.""The most powerful features are the database and integration with CMDB."

More IBM Maximo Pros »

Cons
"It doesn't yet have the ability to integrate with other products.""Report solutions are a little short.""When I am reviewing an incident, sometimes there is too much information on the same screen and it is difficult to discern what is of value.""The cost of this solution is too high, which is why we're leaving.""Nowadays every person is used to an interface that is more user-friendly and this one is not so user-friendly maybe due to the fact that, if you need to let people customize everything, sometimes you lose out on a clean user experience.""The CA products integrate well together but I would like to see better integration with third-party solutions."

More Clarity SM Cons »

"You can get lost using the application""The interface is not very easy or user-friendly and is in need of improvement.""I feel that the interface is a little too complicated with a large number of fields to enter.""The solution is not stable. We can have one day when it is stable and another day it is not. Sometimes it crashes or becomes very slow, and there are times we are not even able to download all the databases. Without the database, we cannot work on that application. These are the small glitches, and stability issues we are facing."

More IBM Maximo Cons »

Pricing and Cost Advice
Information Not Available
"I do not know about the price of the solution. However, this has been an expensive project overall."

More IBM Maximo Pricing and Cost Advice »

report
Use our free recommendation engine to learn which IT Service Management (ITSM) solutions are best for your needs.
553,954 professionals have used our research since 2012.
Questions from the Community
Top Answer: The initial setup is pretty straightforward.
Top Answer: Nowadays, the solution is not so cheap, If can be a bit expensive. When we did some research last year, we noted the pricing was near the top and on the more expensive side.
Top Answer: The user interface is a little bit old and not so mainstream. Nowadays every person is used to an interface that is more user-friendly and this one is not so user-friendly maybe due to the fact that… more »
Top Answer: We were doing all kinds of paperwork for every type of order and to maintain our assets but with the use of the IBM Maximo application, we can automate a lot of the processes.
Top Answer: We are planning on receiving an extended or advanced version of IBM Maximo. It's a nice product and I think it is going to add a lot of value to the region because now they can see all the history… more »
Top Answer: I do not know about the price of the solution. However, this has been an expensive project overall.
Ranking
Views
1,784
Comparisons
1,139
Reviews
6
Average Words per Review
631
Rating
7.3
Views
4,817
Comparisons
3,676
Reviews
4
Average Words per Review
613
Rating
6.5
Comparisons
Also Known As
CA Service Desk Manager, Clarity Service Management, CA Service Management, Unicenter Service Desk, CA SDM, CA Service Catalog, CA Business Service Insight
Maximo
Learn More
Overview

Service desk capabilities, an integral part of the CA Service Management solution, can enable you to deliver efficiencies in IT service management to business consumers, power users and decision makers. Mobility and collaborative self-service capabilities provide a modern user experience for accessing services and performing tasks, which can help drive user adoption, satisfaction and productivity.

Learn More: https://www.ca.com/us/products...

Organizations of all sizes reduce equipment downtime, closely control and track maintenance expenses, cut spare parts inventories.
Offer
Learn more about Clarity SM
Learn more about IBM Maximo
Sample Customers
Banco G&T Continental City of Perth, FEMSA, Fujitsu, Manpower, Muslim Commercial Bank - MCB, Punjab National Bank, Santa Clara County Social Services, Stefanini
Royal Boskalis Westminster N.V., DTE Energy, Swedish Match, Projetech, Fingrid, East Coast
Top Industries
REVIEWERS
Healthcare Company28%
Financial Services Firm22%
Government7%
Comms Service Provider4%
VISITORS READING REVIEWS
Computer Software Company35%
Comms Service Provider11%
Government7%
Retailer5%
VISITORS READING REVIEWS
Computer Software Company27%
Comms Service Provider17%
Government9%
Energy/Utilities Company8%
Company Size
REVIEWERS
Small Business18%
Midsize Enterprise15%
Large Enterprise67%
REVIEWERS
Small Business38%
Midsize Enterprise8%
Large Enterprise54%
Find out what your peers are saying about ServiceNow, Atera, Atlassian and others in IT Service Management (ITSM). Updated: November 2021.
553,954 professionals have used our research since 2012.

Clarity SM is ranked 10th in IT Service Management (ITSM) with 6 reviews while IBM Maximo is ranked 2nd in Enterprise Asset Management with 4 reviews. Clarity SM is rated 7.4, while IBM Maximo is rated 6.6. The top reviewer of Clarity SM writes "Saves us time and money with a great self-service interface". On the other hand, the top reviewer of IBM Maximo writes "A great solution for enhancing an asset's lifecycle". Clarity SM is most compared with ServiceNow, JIRA Service Management, BMC Helix ITSM, ManageEngine ServiceDesk Plus and vRealize Business for Cloud, whereas IBM Maximo is most compared with ServiceNow, Oracle Enterprise Asset Management, JIRA Service Management, ABB Ability Asset Suite EAM and IFS Applications.

We monitor all IT Service Management (ITSM) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.