We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
"Time sheets are a powerful tool."
"The in-service catalog is quite useful."
"The initial setup is pretty straightforward."
"Self-service interface means people can check their own tickets."
"The most valuable features are the requests and incident tracking."
"As of late, I really like the BI functions."
"We are very thankful to have IBM integrated with our own Legacy cloud-based system"
"We were doing all kinds of paperwork for every type of order and to maintain our assets but with the use of the IBM Maximo application, we can automate a lot of the processes."
"The incident management feature is good because it allows you to keep track of and classify issues."
"The most powerful features are the database and integration with CMDB."
"It doesn't yet have the ability to integrate with other products."
"Report solutions are a little short."
"When I am reviewing an incident, sometimes there is too much information on the same screen and it is difficult to discern what is of value."
"The cost of this solution is too high, which is why we're leaving."
"Nowadays every person is used to an interface that is more user-friendly and this one is not so user-friendly maybe due to the fact that, if you need to let people customize everything, sometimes you lose out on a clean user experience."
"The CA products integrate well together but I would like to see better integration with third-party solutions."
"You can get lost using the application"
"The interface is not very easy or user-friendly and is in need of improvement."
"I feel that the interface is a little too complicated with a large number of fields to enter."
"The solution is not stable. We can have one day when it is stable and another day it is not. Sometimes it crashes or becomes very slow, and there are times we are not even able to download all the databases. Without the database, we cannot work on that application. These are the small glitches, and stability issues we are facing."
"I do not know about the price of the solution. However, this has been an expensive project overall."
Service desk capabilities, an integral part of the CA Service Management solution, can enable you to deliver efficiencies in IT service management to business consumers, power users and decision makers. Mobility and collaborative self-service capabilities provide a modern user experience for accessing services and performing tasks, which can help drive user adoption, satisfaction and productivity.
Learn More: https://www.ca.com/us/products...
Clarity SM is ranked 10th in IT Service Management (ITSM) with 6 reviews while IBM Maximo is ranked 2nd in Enterprise Asset Management with 4 reviews. Clarity SM is rated 7.4, while IBM Maximo is rated 6.6. The top reviewer of Clarity SM writes "Saves us time and money with a great self-service interface". On the other hand, the top reviewer of IBM Maximo writes "A great solution for enhancing an asset's lifecycle". Clarity SM is most compared with ServiceNow, JIRA Service Management, BMC Helix ITSM, ManageEngine ServiceDesk Plus and vRealize Business for Cloud, whereas IBM Maximo is most compared with ServiceNow, Oracle Enterprise Asset Management, JIRA Service Management, ABB Ability Asset Suite EAM and IFS Applications.
We monitor all IT Service Management (ITSM) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.