We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
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Service desk capabilities, an integral part of the CA Service Management solution, can enable you to deliver efficiencies in IT service management to business consumers, power users and decision makers. Mobility and collaborative self-service capabilities provide a modern user experience for accessing services and performing tasks, which can help drive user adoption, satisfaction and productivity.
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Clarity SM is ranked 12th in Help Desk Software with 6 reviews while Serviceaide Intelligent Service Management is ranked 35th in Help Desk Software. Clarity SM is rated 7.4, while Serviceaide Intelligent Service Management is rated 0.0. The top reviewer of Clarity SM writes "Saves us time and money with a great self-service interface". On the other hand, Clarity SM is most compared with ServiceNow, JIRA Service Management, BMC Helix ITSM, ManageEngine ServiceDesk Plus and SCSM, whereas Serviceaide Intelligent Service Management is most compared with ServiceNow, Zoho Desk, SCSM and Zendesk Guide.
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