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Compare Clarity SM vs. Serviceaide Intelligent Service Management

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Find out what your peers are saying about ServiceNow, Atlassian, ManageEngine and others in Help Desk Software. Updated: November 2021.
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Questions from the Community
Top Answer: The initial setup is pretty straightforward.
Top Answer: Nowadays, the solution is not so cheap, If can be a bit expensive. When we did some research last year, we noted the pricing was near the top and on the more expensive side.
Top Answer: The user interface is a little bit old and not so mainstream. Nowadays every person is used to an interface that is more user-friendly and this one is not so user-friendly maybe due to the fact that… more »
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Ranking
12th
out of 55 in Help Desk Software
Views
1,784
Comparisons
1,139
Reviews
6
Average Words per Review
631
Rating
7.3
35th
out of 55 in Help Desk Software
Views
354
Comparisons
278
Reviews
0
Average Words per Review
0
Rating
N/A
Comparisons
Also Known As
CA Service Desk Manager, Clarity Service Management, CA Service Management, Unicenter Service Desk, CA SDM, CA Service Catalog, CA Business Service Insight
Serviceaide ISM, Nimsoft Service Desk, CA Cloud Service Management
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Overview

Service desk capabilities, an integral part of the CA Service Management solution, can enable you to deliver efficiencies in IT service management to business consumers, power users and decision makers. Mobility and collaborative self-service capabilities provide a modern user experience for accessing services and performing tasks, which can help drive user adoption, satisfaction and productivity.

Learn More: https://www.ca.com/us/products...

CA Cloud Service Management is an innovative Service Management solution architected to speed and streamline your service desk operations while reducing complex and repetitive tasks. It delivers comprehensive automation capabilities to help reduce manual, tedious tasks.
Offer
Learn more about Clarity SM
Learn more about Serviceaide Intelligent Service Management
Sample Customers
Banco G&T Continental City of Perth, FEMSA, Fujitsu, Manpower, Muslim Commercial Bank - MCB, Punjab National Bank, Santa Clara County Social Services, Stefanini
Oakwood Systems Group
Top Industries
REVIEWERS
Healthcare Company28%
Financial Services Firm22%
Government7%
Retailer4%
VISITORS READING REVIEWS
Computer Software Company34%
Comms Service Provider12%
Government7%
Retailer5%
REVIEWERS
Financial Services Firm25%
Healthcare Company25%
Educational Organization13%
Media Company13%
VISITORS READING REVIEWS
Computer Software Company35%
Comms Service Provider12%
Government9%
Healthcare Company6%
Company Size
REVIEWERS
Small Business18%
Midsize Enterprise15%
Large Enterprise67%
REVIEWERS
Small Business20%
Midsize Enterprise7%
Large Enterprise73%
Find out what your peers are saying about ServiceNow, Atlassian, ManageEngine and others in Help Desk Software. Updated: November 2021.
555,139 professionals have used our research since 2012.

Clarity SM is ranked 12th in Help Desk Software with 6 reviews while Serviceaide Intelligent Service Management is ranked 35th in Help Desk Software. Clarity SM is rated 7.4, while Serviceaide Intelligent Service Management is rated 0.0. The top reviewer of Clarity SM writes "Saves us time and money with a great self-service interface". On the other hand, Clarity SM is most compared with ServiceNow, JIRA Service Management, BMC Helix ITSM, ManageEngine ServiceDesk Plus and SCSM, whereas Serviceaide Intelligent Service Management is most compared with ServiceNow, Zoho Desk, SCSM and Zendesk Guide.

See our list of best Help Desk Software vendors and best IT Service Management (ITSM) vendors.

We monitor all Help Desk Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.