We performed a comparison between Clarity SM and Serviceaide ChangeGear based on real PeerSpot user reviews.
Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in Help Desk Software."Modules of integrated ITIL managers."
"It gives us one central location to know, not only who is contacting us, but what they're contacting us for, what application they're contacting us for."
"This product has so many adjustment possibilities for many different clients."
"The flexibility and being able to connect to multiple products are valuable. It allows to use it the way we want to use it versus the way it came out of the box."
"The UI is very user-friendly."
"It has allowed us to be more efficient in our problem and change management processes and procedures."
"As of late, I really like the BI functions."
"The most valuable fractures of Clarity SM are its ease of use and security. I have been highly satisfied. We've been able to integrate it with email and an SMS gateway for the purposes of notifications. That works very well."
"The solution is a highly mature product. Because of this, it can stand up to any other product on the market."
"They should enhance the service desk manager's service point function to be more customizable."
"I would like to see the API cleaned up."
"The user interface is just boring. I'd like to see a more interactive UI, from the end-user perspective, and from the analyst's perspective. I would like a product that looks like it was developed maybe in 2015, or at least 2012."
"Right now, you have to create the Scoreboards individually for roles or users. If they could separate that functionality, and create the scoreboards separately, and then just link scoreboards to roles and users - that way you could reuse the same ones - that would be a huge benefit. I know, because they're a nightmare to manage at times."
"They need to improve the High Availability, and the native integration between CA Service Desk Manager, CA Process Automation, CA Service Catalog and CA Unified Self-Service."
"We would like more information about all the configurations that we have on our infrastructure side."
"When I am reviewing an incident, sometimes there is too much information on the same screen and it is difficult to discern what is of value."
"The monitoring tool is in need of improvement."
"The solution needs to improve its reporting features. The user interface needs a lot of improvements."
Earn 20 points
Clarity SM is ranked 23rd in Help Desk Software with 107 reviews while Serviceaide ChangeGear is ranked 31st in Help Desk Software. Clarity SM is rated 7.8, while Serviceaide ChangeGear is rated 7.6. The top reviewer of Clarity SM writes "Quite good back-end architecture for end users but the API is very, very bad". On the other hand, the top reviewer of Serviceaide ChangeGear writes "Reduced the Service Desk effectiveness compared to the product we were using". Clarity SM is most compared with ServiceNow, JIRA Service Management, OpenText Service Management Automation X (SMAX), SymphonyAI IT Service Management and BeyondTrust Remote Support, whereas Serviceaide ChangeGear is most compared with ServiceNow and Zoho Desk.
See our list of best Help Desk Software vendors and best IT Service Management (ITSM) vendors.
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