Compare Clarity SM vs. SolarWinds MSP Manager

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Most Helpful Review
Find out what your peers are saying about ServiceNow, Atlassian, ManageEngine and others in Help Desk Software. Updated: November 2020.
448,542 professionals have used our research since 2012.
Quotes From Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros
"The most valuable features of this solution are reporting, configuration monitoring, and the Request and Incidents workflow.""XFlow (Temperature) and Service Point together provided an extremely user-friendly and collaborative experience to the point of making it easy for all users of the product, whether end-users or analysts.""The in-service catalog is quite useful.""The most valuable features are the requests and incident tracking.""As of late, I really like the BI functions.""Time sheets are a powerful tool.""Self-service interface means people can check their own tickets."

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"This is a premier product and it has been around for a long time."

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Cons
"The monitoring tool is in need of improvement.""Diversifying notification methods with pop-ups or ready-made WhatsApp or Skype integration packages would be welcome.""The cost of this solution is too high, which is why we're leaving.""When I am reviewing an incident, sometimes there is too much information on the same screen and it is difficult to discern what is of value.""The CA products integrate well together but I would like to see better integration with third-party solutions.""Report solutions are a little short.""It doesn't yet have the ability to integrate with other products."

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"What I would like to see is a simplified solution that is packaged better, where you can easily implement or turn on the functionality that you need."

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Pricing and Cost Advice
Information Not Available
"Don't get scared of the price tag because it's definitely worth it."

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Questions from the Community
Top Answer: As of late, I really like the BI functions.
Top Answer: The pricing is quite expensive. It's so cost-prohibitive we've decided to move away from it.
Top Answer: The CA products integrate well together but I would like to see better integration with third-party solutions. An example of this is with AIOps, where I prefer Splunk over CASDM, so I would have like… more »
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Ranking
9th
out of 52 in Help Desk Software
Views
3,044
Comparisons
1,334
Reviews
7
Average Words per Review
507
Avg. Rating
7.9
16th
out of 52 in Help Desk Software
Views
856
Comparisons
549
Reviews
1
Average Words per Review
321
Avg. Rating
10.0
Popular Comparisons
Compared 43% of the time.
Compared 10% of the time.
Compared 9% of the time.
Compared 21% of the time.
Compared 12% of the time.
Also Known As
CA Service Desk Manager, Clarity Service Management, CA Service Management, Unicenter Service Desk, CA SDM, CA Service Catalog, CA Business Service InsightSolarWinds LOGICnow
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Broadcom
SolarWinds
Overview

Service desk capabilities, an integral part of the CA Service Management solution, can enable you to deliver efficiencies in IT service management to business consumers, power users and decision makers. Mobility and collaborative self-service capabilities provide a modern user experience for accessing services and performing tasks, which can help drive user adoption, satisfaction and productivity.

Learn More: https://www.ca.com/us/products...

SolarWinds MSP Manager key features include:

  • Customer Management
  • Customer Portal
  • Dashboard, Mobile Apps
  • Scheduling
  • Ticketing
  • Billing
Offer
Learn more about Clarity SM
Learn more about SolarWinds MSP Manager
Sample Customers
Banco G&T Continental City of Perth, FEMSA, Fujitsu, Manpower, Muslim Commercial Bank - MCB, Punjab National Bank, Santa Clara County Social Services, StefaniniLongleaf Systems, ITproMedia, Choice Technology, Halski Systems, Allixo Technologies, Nettech, Concept Technology
Top Industries
REVIEWERS
Healthcare Company28%
Financial Services Firm21%
Government8%
Transportation Company4%
VISITORS READING REVIEWS
Computer Software Company34%
Comms Service Provider17%
Media Company8%
Insurance Company8%
No Data Available
Company Size
REVIEWERS
Small Business18%
Midsize Enterprise16%
Large Enterprise65%
No Data Available
Find out what your peers are saying about ServiceNow, Atlassian, ManageEngine and others in Help Desk Software. Updated: November 2020.
448,542 professionals have used our research since 2012.

Clarity SM is ranked 9th in Help Desk Software with 7 reviews while SolarWinds MSP Manager is ranked 16th in Help Desk Software with 1 review. Clarity SM is rated 7.8, while SolarWinds MSP Manager is rated 10.0. The top reviewer of Clarity SM writes "Saves us time and money with a great self-service interface". On the other hand, the top reviewer of SolarWinds MSP Manager writes "Real-time reporting helps determine when the network infrastructure needs review". Clarity SM is most compared with ServiceNow, ManageEngine ServiceDesk Plus, JIRA Service Desk, BMC Helix ITSM and Cherwell Service Management, whereas SolarWinds MSP Manager is most compared with ManageEngine ServiceDesk Plus, ServiceNow, Device42 and JIRA Service Desk.

See our list of best Help Desk Software vendors and best IT Service Management (ITSM) vendors.

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