We performed a comparison between MSP360 Backup and VMware SRM based on real PeerSpot user reviews.
Find out in this report how the two Disaster Recovery (DR) Software solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The UI is pretty good. It's very simple. That is one thing that we like about this. It's very user-friendly."
"MSP360 Backup's most valuable feature is its backup interface."
"The solution is easy to access and handles things efficiently."
"The most valuable feature of MSP360 Backup is its reliability."
"Block level transfers have significantly reduced the amount of time for transfers over some other solutions"
"One massive advantage of this solution, as compared to more enterprise products, is that no firewall changes are needed on the client's premises. For the product to back up from the client's premise to the cloud, it just needs port 8 and port 443, which are anyway always open. This was one of the things that made us decide to go with the product. It is very difficult to justify a firewall change for a small client who doesn't even know what a firewall is and how to maintain a firewall, or doesn't have anybody maintaining their firewall. You then have to maintain the firewall. MSP360 Backup takes away firewall change requirements, VPNs, or channels that are needed for the backup."
"The feature that I have found most valuable is its online backup capacity because you don't have to do an entire backup again and again, it just does whatever you type in, you type a, it goes a, you type b, it goes b. It doesn't take an entire site up again and again. So that incremental and bit by bit backup is important, it is a nice feature here."
"Technical support is very good."
"VMware SRM's most valuable features are its convenience and its use of stretched clusters."
"The solution is strong when it comes to protection and analytics, with the latter being added later on."
"Virtual Machine Recovery during DR situation, with automation and easy to use menus and options."
"The stability of SRM has been excellent. It gets a nine-out-of-ten."
"It is easy to implement for my clients."
"This SRM solution can improve your footprint within a data center."
"The replication is the solution's most valuable feature. If we have some issues on the VM in the main site we can migrate it to another site automatically."
"The solution is scalable."
"They can add some production backup capabilities and the ability to do single instance back up. At the moment, it doesn't do deduplication on the standard backup. So, the issue is backing up PSG files for customers who have limited bandwidth. The other issue is that I don't like the implementation of the SQL backup. We do use SQL ourselves using a PowerShell script with the VDA tools as a module. That's how we back up. The rotation feature would be nice to have, but I know that they've got it on their dashboard or on their list to look at. They can also do a few tweaks to the dashboard. I would like the reporting capabilities on the portal to be much more granular. Normally, I export it to a text file, and then I run it through a pivot table in order to look at it from a cost-recovery point of view and to see when the backup last ran and if it was successful when it ran two or three days ago. Such a feature would work really well for my market. They can also add a cost-effective backup for Android and Apple cellphones. I've had one or two customers who were looking for this feature. I haven't found this functionality at the moment. I've been looking for a product that does that."
"We could basically use just a more concise visual dashboard reporting on the status of the various machines."
"The solution needs a better graphical user interface. It's a graphical user interface that is very old-school right now. They could give it a little more modern feel."
"The initial setup is a little complex as it has to be done in the office and requires someone to come in and install the solution on your server, then configure the scheduling, backup pushing, and so on."
"The main improvement is that it should have GDPR compliance. That's the problematic point. They say they are GDPR compliant, but they are not."
"The restore time could improve. When we had an issue the restore time was lengthy."
"As for what can be improved, some reports could be simplified so that you know how much backup you have done and what your backup details are. That report is available but it is very tough to get. I would like to know "today I have just uploaded 35 MB, tomorrow I have loaded 10 MB so my trend of backup is increasing.""
"The interface feels like it is targeted for end users who typically are looking for an all-in-one integrated push button solution. It would be better if the interface had a beginner mode and an expert mode."
"VMware SRM's platform agnostics should support on-cloud usage as well."
"I would like to see this solution be more scalable."
"The primary site lacks adequate equipment, such as power backup and cooling, which can lead to downtime during issues like power outages or overheating."
"What I think can be improved is the data replication aspect."
"There is room for improvement in the automation and orchestration aspects of this solution."
"The initial setup of VMware SRM isn't straightforward because many customizations are required since it helps in the recovery of your IT environment."
"There are many functionality problems with the product currently. It is also slow and unstable."
"We've had configuration issues on occasion. We start to fail over, and then we have to call it off because the configuration is not right, or the data stores aren't configured correctly in the secondary data center. Oftentimes, it is just the experience level of the team, and we have to bring in the vendor to help and validate our configuration."
MSP360 Backup is ranked 20th in Disaster Recovery (DR) Software with 15 reviews while VMware SRM is ranked 6th in Disaster Recovery (DR) Software with 69 reviews. MSP360 Backup is rated 8.0, while VMware SRM is rated 8.0. The top reviewer of MSP360 Backup writes "The solution provides the ability to backup all types of cloud drives, is inexpensive, and has decent support". On the other hand, the top reviewer of VMware SRM writes "A scalable solution that integrates well with the VMware platform, but its platform agnostics do not support on-cloud usage". MSP360 Backup is most compared with Veeam Backup & Replication, N-able Cove Data Protection, Acronis Cyber Protect, NinjaOne and Comet Backup, whereas VMware SRM is most compared with Veeam Backup & Replication, Zerto, Dell RecoverPoint for Virtual Machines, Azure Site Recovery and VMware Cloud Disaster Recovery. See our MSP360 Backup vs. VMware SRM report.
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