Compare CloudCherry vs. IBM Watson Customer Experience Analytics

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Top Answer: The ability to create meaningful reports and dashboards to tell stories.
Top Answer: The cost is based on the number of traffic and events and it is tiered pricing. The higher the volume, the lower the price becomes per event. The number of users is irrelevant, it's all about how much… more »
Top Answer: An area that can be improved is on the technical side where you identify an event. Currently it requires more development skills during implementation. It's not very friendly for business users trying… more »
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Also Known As
IBM Coremetrics Digital Marketing Optimization aSuite, IBM Tealeaf, IBM Coremetrics Web Analytics
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CloudCherry is the definitive Real-Time, Omni-Channel Voice Of Customer & Customer Experience Management platform that helps customer-facing brands track, measure & improve Customer Delight – thereby increasing profitability & customer loyalty. Leading brands around the world in Retail, Financial Services, Healthcare, E-Commerce, Aviation amongst others use CloudCherry today to: • Keep on top of evolving customer expectations with omni-channel feedback capture from 17 channels. • Map & understand the Customer Journey. • Track & measure metrics like the Net Promoter Score®, Customer Effort Score, C-SAT, Customer Delight Score & more. • Discover real-time insights on what customers love, and more importantly, what they want you to fix on a one-view dashboard. • Close the loop on customer issues with real-time notifications. • Integrate with existing systems like CRM, Contact Centres, Ticketing software & more. • Make Customer Experience Management an integral part business process.

IBM Watson Customer Experience Analytics allows you to view your sites and apps from the customer perspective to discover opportunities. It provides a seamless, end-to-end view of the customer experience to understand and optimize every journey and gives you the insights you need to resolve issues, boost conversions and maximize lifetime customer value.

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Sample Customers
HDFC, PUMA, Dessert School, Caratelane, MYA, Tata Steel, Titan, University of Essex, Voonik, Fasttrack, Yatra, Central, MakeMyTrip,
IMM, Whogohost Ltd., Stonyfield, Grupo WTW, Big Scary Cranium, Brockenhurst College, SiteMinis, RCI Banque Espana

CloudCherry is ranked 20th in Customer Experience Management while IBM Watson Customer Experience Analytics is ranked 3rd in Customer Experience Management with 1 review. CloudCherry is rated 0.0, while IBM Watson Customer Experience Analytics is rated 10.0. On the other hand, the top reviewer of IBM Watson Customer Experience Analytics writes "Great granular DOM level with excellent analytics and reporting". CloudCherry is most compared with , whereas IBM Watson Customer Experience Analytics is most compared with SAS Customer Intelligence 360, FullStory, Glassbox and Verint Experience Cloud.

See our list of best Customer Experience Management vendors.

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