We performed a comparison between Cisco Webex Experience Management and IBM Watson Customer Experience Analytics based on real PeerSpot user reviews.
Find out what your peers are saying about Freshworks, Qualtrics, ServiceNow and others in Customer Experience Management."It works well in general, we haven't had any issues with it. It is stable and useful."
"The ability to create meaningful reports and dashboards to tell stories."
"It is very expensive but there are no additional charges after it's purchased."
"The technical side requires development skills during implementation. This could be simplified."
Earn 20 points
Cisco Webex Experience Management is ranked 10th in Customer Experience Management with 1 review while IBM Watson Customer Experience Analytics is ranked 6th in Customer Experience Management. Cisco Webex Experience Management is rated 6.0, while IBM Watson Customer Experience Analytics is rated 10.0. The top reviewer of Cisco Webex Experience Management writes "Very stable but exceptionally costly". On the other hand, the top reviewer of IBM Watson Customer Experience Analytics writes "Great granular DOM level with excellent analytics and reporting". Cisco Webex Experience Management is most compared with Teradata Customer Interaction Manager, whereas IBM Watson Customer Experience Analytics is most compared with IBM Watson Commerce Insights and Anthology Engage.
See our list of best Customer Experience Management vendors.
We monitor all Customer Experience Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.