We performed a comparison between Cisco Webex Experience Management and OpenText Extended ECM based on real PeerSpot user reviews.
Find out what your peers are saying about Freshworks, Qualtrics, ServiceNow and others in Customer Experience Management."It works well in general, we haven't had any issues with it. It is stable and useful."
"Smart Viewing videos are most valuable for the end users. The end users like the look and feel of Smart View. It's similar to SharePoint, with the latest HTML5 features, filters, and everything. It's like online shopping."
"We can configure the solution with any industry's products per customer requirements."
"We use Core Share to share documents with external auditors or with vendors, and that prevents them from being able to get into the whole system. It is useful."
"OpenText Extended ECM's most valuable features include permissions and security models. I also like the tool's ability to add metadata and use it to categorize information."
"The solution's automatic document numbering, state management, and process flow are very useful features to go through the full cycle of the document."
"Most of our customers are very fond of the upgraded smart user interface."
"It's a very good solution."
"The tool's most valuable features are document storage, security, and compliance."
"It is very expensive but there are no additional charges after it's purchased."
"The tool's documentation is not proper and has missing information like steps."
"The solution should work better with partners and be more developer-friendly."
"The solution needs to improve the user interface."
"There are no additional features that I would like to see. I am pretty happy with it, but their support could be a bit better."
"User interface needs improvement (at least in the version we are using, desktop client)."
"OpenText Extended ECM's user interface could be improved."
"The architecture needs improvement, as it's complex."
"Initially there can be stability issues due to unknown factors such as usage of the system, quantity of documents ingested, load during peak hours."
Cisco Webex Experience Management is ranked 10th in Customer Experience Management with 1 review while OpenText Extended ECM is ranked 2nd in Enterprise Content Management with 18 reviews. Cisco Webex Experience Management is rated 6.0, while OpenText Extended ECM is rated 7.8. The top reviewer of Cisco Webex Experience Management writes "Very stable but exceptionally costly". On the other hand, the top reviewer of OpenText Extended ECM writes "Serves as a single source of support for the company but has scalability issues". Cisco Webex Experience Management is most compared with Teradata Customer Interaction Manager, whereas OpenText Extended ECM is most compared with OpenText Documentum, SharePoint, IBM FileNet, Alfresco and Hyland OnBase.
We monitor all Customer Experience Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
