Compare CloudCherry vs. Xoxoday Enterprise

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27 views|17 comparisons
Xoxoday Enterprise Logo
26 views|11 comparisons
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26
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11
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Overview
CloudCherry is the definitive Real-Time, Omni-Channel Voice Of Customer & Customer Experience Management platform that helps customer-facing brands track, measure & improve Customer Delight – thereby increasing profitability & customer loyalty. Leading brands around the world in Retail, Financial Services, Healthcare, E-Commerce, Aviation amongst others use CloudCherry today to: • Keep on top of evolving customer expectations with omni-channel feedback capture from 17 channels. • Map & understand the Customer Journey. • Track & measure metrics like the Net Promoter Score®, Customer Effort Score, C-SAT, Customer Delight Score & more. • Discover real-time insights on what customers love, and more importantly, what they want you to fix on a one-view dashboard. • Close the loop on customer issues with real-time notifications. • Integrate with existing systems like CRM, Contact Centres, Ticketing software & more. • Make Customer Experience Management an integral part business process.

Xoxoday helps enterprises digitize and gamify their engagement, reward & recognition programs for employees and channel partners.

Employee Engagement is a crucial driver for corporates to increase motivation, productivity and wellbeing in the organization. An Engaged employee is 40% more productive, helps increase customer satisfaction by 18% and helps in improving profitability by around 2 times in organizations. (Source: Hewitt Research).

Channel Partners (Dealers, Distributors, Retailers, Influencers and off-Roll Sales teams) contributes to 70-80% of organization’s Sales. Channel Partners are also brand evangelists. In current scenario, transactions between organizations and channel partners are disengaged and offline. Trade promotion initiatives (over and above commissions) are key drivers to increase channel engagement and communication. However, most of the channel partner engagement is broken and inefficient.

Both Employee and Channel Partner engagements are offline in nature currently. There is a huge gap in communication between the organization and these stakeholders. A typical offline reward program offers cash, products and tours as a means of engagement. These offline programs have huge operational inefficiencies, requires lot of manpower for execution and have high turn-around-times (45-60 days). These offline programs fail to increase the engagement, are difficult to execute and does not help in achieving the stated objectives of the organization.

Xoxoday solves this problem by providing platform which offers features and tools to engage, communicate, and reward in a single platform. Xoxoday platform can be integrated with client’s internal ERP/HRMS for a holistic seamless experience. Xoxoday platform provides real-time data and analytics which organizations can use to take corrective actions. The platform improves turn-around-time of implementation, improves ROI from the program and increases the satisfaction levels of the stakeholders.

Offer
Learn more about CloudCherry
Learn more about Xoxoday Enterprise
Sample Customers
HDFC, PUMA, Dessert School, Caratelane, MYA, Tata Steel, Titan, University of Essex, Voonik, Fasttrack, Yatra, Central, MakeMyTrip,
Kohler, Pepsico, Club Mahindra, Lenovo

CloudCherry is ranked 20th in Customer Experience Management while Xoxoday Enterprise is ranked 22nd in Customer Experience Management. CloudCherry is rated 0.0, while Xoxoday Enterprise is rated 0.0. On the other hand, CloudCherry is most compared with , whereas Xoxoday Enterprise is most compared with .

See our list of best Customer Experience Management vendors.

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