We performed a comparison between ServiceNow and VMware Aria Cost powered by CloudHealth based on real PeerSpot user reviews.
Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in IT Service Management (ITSM)."ServiceNow is a cloud solution. That fact was very important for us, that it is not an on-prem solution, as it reduces our internal cost of support."
"In terms of the most valuable features, it's nice to have everything in one place. Things are easy to follow up on. ServiceNow provides that workflow. I know at some level it is in the pipeline and then if I need to follow up, everything's there. Those are the key benefits of ServiceNow."
"ServiceNow is an industry leader in multiple areas and provides an excellent ROI."
"The solution integrates well with other products."
"I think the technical support is pretty good. They can be a little bit slow sometimes, but overall I think they're good."
"ServiceNow is great. You can download the data into Excel and you can basically create reports. It's very flexible."
"The Workflow feature is the most valuable."
"It has more extensive features as compared to the other competitors."
"The pricing is rather competitive right now."
"The solution is useful for cloud transparency and visibility in reports and dashboards that I have generated, especially the pre-populated dashboards."
"We use dashboards quite heavily, but one of the features that have really stood out is some of the policies we've created to alert us of particular situations."
"The most valuable thing I have found is the cost saving recommendations"
"We are able to create an internal price of the product that we can then sell to clients. We get the cost plan at a good discount and then resell it with a mark up to our enterprise-level clients. This flexibility in pricing is one of the solution's best features."
"The solution is good for cloud cost management."
"The product is easy to use in terms of monitoring all the environments. It works for multiple clouds."
"This solution is fast and very easy to understand, even if you are not a technician."
"For me, there's a real opportunity, especially within the IT Service Management suite, to give a much better overall view of the workflow that individuals have across the different applications. At the moment, a lot of information is quite siloed in the different tables in ServiceNow."
"There should be fewer clicks and faster integrations between solutions."
"if I consider from the IT operations management side, ServiceNow is pretty premature on some things, especially the discovery, while the other tools like Micro Focus and BMC Remedy, those that have been in the market for quite some time. ServiceNow is evolving itself in the discovery piece of the future."
"It's a little expensive compared to other tools."
"Its stability and pricing need improvement."
"Complexities in the organization made the initial deployment complex."
"A new user does need training or time to learn the solution before jumping in. It was very hard in the beginning to understand everything. I couldn't find the models I needed at the time."
"It should have more artificial intelligence for business and work capabilities. The community is not so active. There must be initiatives to make the community talk more and share more information."
"If you are working with the OS you need help and other connectors to get more information."
"I would like to see better integration from CloudHealth to create easier setup and implementation."
"CloudHealth needs to start building out Turbonomics-types of features that help the customers who are using CloudHealth really understand everything down to the server level, the virtual machine level."
"The solution doesn't offer the best functionality, unfortunately. Some features just simply aren't on offer. The solution needs to offer more product milestones."
"The export features regarding CSV files and specifically around identifying savings plans have room for improvement, as well as the drill-down features for reservation utilization."
"The Perspectives feature could be better."
"It would be helpful to have a mobile version or a tablet version, especially for people who are outside of the office."
"They should provide information or tools to tune the cloud resources according to the environment size."
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ServiceNow is ranked 1st in IT Service Management (ITSM) with 210 reviews while VMware Aria Cost powered by CloudHealth is ranked 15th in Cloud Management with 9 reviews. ServiceNow is rated 8.4, while VMware Aria Cost powered by CloudHealth is rated 8.6. The top reviewer of ServiceNow writes "A stable and scalable solution that has excellent features and is useful for collecting data and building KPIs". On the other hand, the top reviewer of VMware Aria Cost powered by CloudHealth writes "Useful for Cloud transparency and visability". ServiceNow is most compared with BMC Helix ITSM, Microsoft Power Apps, Pega BPM, IBM Maximo and Appian, whereas VMware Aria Cost powered by CloudHealth is most compared with Azure Cost Management, IBM Turbonomic, VMware Aria Operations, Cloudability and CloudCheckr .
We monitor all IT Service Management (ITSM) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
