Atria [EOL] vs IBM Service Delivery Manager comparison

Out of the box, Atria provides automation for the most commonly delivered IT services and applications. If you have unique processes, services or integration, Atria provides a service management SDK which allows you to customise and automate technical processes. Libraries of reusable logic are available for you to extend standard processes or build your own services.

Atria enables your best customer service staff to do the super technical tasks without needing an engineering degree, safely, quickly, consistently

Atria delegation enables end-customers to manage their own IT services. Controlled and audited, customers can add/remove/change their users and services – all in complete safety and without needing any administrative rights. In the background Atria securely delivers what your customer needs, when they ask for it.

IBM Service Delivery Manager is a single solution that provides all the necessary software components to implement cloud computing. Cloud computing is a services acquisition and delivery model for IT resources, which can help improve business performance and control the costs of delivering IT resources to an organization. As a cloud computing quick start, IBM Service Delivery Manager allows organizations to benefit from this delivery model in a defined portion of their data center or for a specific internal project. Potential benefits include:

• Reduction in operational and capital expenditures.
• Enhanced productivity - the ability to innovate more with fewer resources.
• Decreased time-to-market for business features that increase competitiveness.
• Standardized and consolidated IT services that drive improved resource utilization.
• Increased resiliency to market demands.
• Improved quality of service for IT consumers.