We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
Comarch Customer Experience Management (CEM) plays an overarching role in service monitoring and service quality management, transforming service management by providing an insight into customers’ perceptions of services provided by telecoms operators. It helps network providers make the leap from network/resource-centric operations to customer-focused ones, delivering effective telecom customer experience management tools.
IBM Watson Customer Experience Analytics allows you to view your sites and apps from the customer perspective to discover opportunities. It provides a seamless, end-to-end view of the customer experience to understand and optimize every journey and gives you the insights you need to resolve issues, boost conversions and maximize lifetime customer value.
Comarch Customer Experience Management is ranked 23rd in Customer Experience Management while IBM Watson Customer Experience Analytics is ranked 3rd in Customer Experience Management with 1 review. Comarch Customer Experience Management is rated 0.0, while IBM Watson Customer Experience Analytics is rated 10.0. On the other hand, the top reviewer of IBM Watson Customer Experience Analytics writes "Great granular DOM level with excellent analytics and reporting". Comarch Customer Experience Management is most compared with , whereas IBM Watson Customer Experience Analytics is most compared with SAS Customer Intelligence 360, Glassbox, FullStory and Verint Experience Cloud.
See our list of best Customer Experience Management vendors.
We monitor all Customer Experience Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.