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Compare Comarch Customer Experience Management vs. IBM Watson Customer Experience Analytics

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We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

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Use our free recommendation engine to learn which Customer Experience Management solutions are best for your needs.
555,139 professionals have used our research since 2012.
Ranking
Views
23
Comparisons
13
Reviews
0
Average Words per Review
0
Rating
N/A
Views
421
Comparisons
292
Reviews
1
Average Words per Review
1,057
Rating
10.0
Comparisons
Also Known As
Comarch CEM
IBM Coremetrics Digital Marketing Optimization aSuite, IBM Tealeaf, IBM Coremetrics Web Analytics
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Overview

Comarch Customer Experience Management (CEM) plays an overarching role in service monitoring and service quality management, transforming service management by providing an insight into customers’ perceptions of services provided by telecoms operators. It helps network providers make the leap from network/resource-centric operations to customer-focused ones, delivering effective telecom customer experience management tools.

IBM Watson Customer Experience Analytics allows you to view your sites and apps from the customer perspective to discover opportunities. It provides a seamless, end-to-end view of the customer experience to understand and optimize every journey and gives you the insights you need to resolve issues, boost conversions and maximize lifetime customer value.

Offer
Learn more about Comarch Customer Experience Management
Learn more about IBM Watson Customer Experience Analytics
Sample Customers
MTS
IMM, Whogohost Ltd., Stonyfield, Grupo WTW, Big Scary Cranium, Brockenhurst College, SiteMinis, RCI Banque Espana
Top Industries
No Data Available
VISITORS READING REVIEWS
Computer Software Company35%
Comms Service Provider18%
Insurance Company8%
Energy/Utilities Company8%

Comarch Customer Experience Management is ranked 23rd in Customer Experience Management while IBM Watson Customer Experience Analytics is ranked 3rd in Customer Experience Management with 1 review. Comarch Customer Experience Management is rated 0.0, while IBM Watson Customer Experience Analytics is rated 10.0. On the other hand, the top reviewer of IBM Watson Customer Experience Analytics writes "Great granular DOM level with excellent analytics and reporting". Comarch Customer Experience Management is most compared with , whereas IBM Watson Customer Experience Analytics is most compared with SAS Customer Intelligence 360, Glassbox, FullStory and Verint Experience Cloud.

See our list of best Customer Experience Management vendors.

We monitor all Customer Experience Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.