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Comarch Customer Experience Management vs Oracle WebCenter comparison

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Buyer's Guide
Customer Experience Management
April 2024
Executive Summary

We performed a comparison between Comarch Customer Experience Management and Oracle WebCenter based on real PeerSpot user reviews.

Find out what your peers are saying about Freshworks, Qualtrics, ServiceNow and others in Customer Experience Management.
To learn more, read our detailed Customer Experience Management Report (Updated: April 2024).
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Featured Review
Use Comarch Customer Experience Management?
Anonymous User
Has a user-friendly interface but performance is not up to scratch
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pricing and Cost Advice
Information Not Available
  • "The price needs to be lowered."
  • "The price of this solution is considered to be high; however, when speaking with Oracle, it is possible to get discounts of up to sixty percent."
  • "WebCenter's pricing is on the higher side."

    • More Oracle WebCenter Pricing and Cost Advice →

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    Questions from the Community
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    What do you like most about Oracle WebCenter?
    Top Answer:WebCenter's interface is very user-friendly.
    Read all 7 answers   →
    What is your experience regarding pricing and costs for Oracle WebCenter?
    Top Answer:WebCenter's pricing is on the higher side.
    Read all 5 answers   →
    What needs improvement with Oracle WebCenter?
    Top Answer:WebCenter requires a lot of design effort to upload content to our regular system. Its performance is also not up to the market standard, and its agility and adaptability could be improved.
    Read all 7 answers   →
    Ranking
    27th
    out of 66 in Customer Experience Management
    Views
    46
    Comparisons
    22
    Reviews
    0
    Average Words per Review
    0
    Rating
    N/A
    20th
    out of 66 in Customer Experience Management
    Views
    38
    Comparisons
    29
    Reviews
    1
    Average Words per Review
    189
    Rating
    7.0
    Comparisons
    Also Known As
    Comarch CEM
    WebCenter, FatWire
    Learn More
    Comarch
    Oracle
    Overview

    Comarch Customer Experience Management (CEM) plays an overarching role in service monitoring and service quality management, transforming service management by providing an insight into customers’ perceptions of services provided by telecoms operators. It helps network providers make the leap from network/resource-centric operations to customer-focused ones, delivering effective telecom customer experience management tools.

    Oracle WebCenter is the center of engagement for business powering exceptional experiences for customers, partners, and employees. It connects people, processes, and information with the most complete portfolio of portal, content management, Web experience management, and collaboration technologies. 

    Sample Customers
    MTS
    Chhattisgarh Infotech and Biotech Promotion Society, Jagran Prakashan Ltd., Standard Forwarding LLC, United Automotive Electronic Systems Co. Ltd., INSO sistemi per le infrastrutture sociali S.p.A., Helsana Versicherungen AG, ArRiyadh Development Authority, John Lewis Partnership, Arqiva, SURUGADAI EDUCATIONAL INSTITUTE, Portuguese Official Agriculture and Fisheries
    Top Industries
    No Data Available
    REVIEWERS
    Pharma/Biotech Company22%
    Financial Services Firm22%
    Healthcare Company11%
    Marketing Services Firm11%
    VISITORS READING REVIEWS
    Computer Software Company14%
    University9%
    Financial Services Firm9%
    Government7%
    Company Size
    No Data Available
    REVIEWERS
    Small Business20%
    Midsize Enterprise13%
    Large Enterprise67%
    VISITORS READING REVIEWS
    Small Business27%
    Midsize Enterprise12%
    Large Enterprise62%
    Buyer's Guide
    Customer Experience Management
    April 2024
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    Comarch Customer Experience Management is ranked 27th in Customer Experience Management while Oracle WebCenter is ranked 20th in Customer Experience Management with 12 reviews. Comarch Customer Experience Management is rated 0.0, while Oracle WebCenter is rated 7.0. On the other hand, the top reviewer of Oracle WebCenter writes "Has a user-friendly interface but performance is not up to scratch". Comarch Customer Experience Management is most compared with , whereas Oracle WebCenter is most compared with Oracle Content Management, SharePoint, Adobe Experience Manager, WebLogic Suite and Liferay Digital Experience Platform.

    See our list of best Customer Experience Management vendors.

    We monitor all Customer Experience Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.