We performed a comparison between Comm100 Live Chat and LivePerson based on real PeerSpot user reviews.
Find out what your peers are saying about 3CX, CafeX Communications, LiveChat and others in Live Chat."The most valuable features are the ability to monitor users and to have a real-time internal chat with someone while they're chatting with someone on the outside."
"LivePerson's technical support team is good since they are quick to solve the issues we face with the platform in our company."
"The auto feature where if there are five chats and one of them goes down or a customer leaves the conversation, a new chat automatically pops up with the next customer available on the line is valuable."
"LivePerson has been really useful for us. For example, there are several features, such as predefined content and rating information, that are more client-oriented."
"The system's stability could use an upgrade, it has a tendency to glitch sometimes."
"They should add an auto-correction tool. If we are writing the wrong word, it should show or type the right word that we want to convey to the customer. This feature is currently not available."
"During the peak times last year, my company observed some downtime in the solution, which had become common with LivePerson."
"In my current organization, we have faced the problem of not having very detailed instructions. For example, if you need to integrate this application with SSO, you need to enter some specific information. Unfortunately, we weren't able to find detailed instructions on what exactly needs to be entered in the specified fields."
Comm100 Live Chat is ranked 5th in Live Chat with 2 reviews while LivePerson is ranked 4th in AI-Powered Chatbots with 3 reviews. Comm100 Live Chat is rated 9.0, while LivePerson is rated 7.6. The top reviewer of Comm100 Live Chat writes "Great monitoring and chat features". On the other hand, the top reviewer of LivePerson writes "Provides predefined content, the ability to measure KPIs, and a reliable way for customer conversations". Comm100 Live Chat is most compared with , whereas LivePerson is most compared with ServiceNow Virtual Agent, Kore.ai , NICE CXone and Amelia.
We monitor all Live Chat reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
