We compared Commvault Complete Data Protection and Dell NetWorker based on user reviews in five categories. We reviewed all of the data, and you can find the conclusion below.
Features: Commvault Complete Data Protection is highly regarded for its extensive recovery options and compatibility with diverse storage systems. Dell NetWorker is recognized for its intuitive graphical user interface, integration with Data Domain, and impressive speed. Users suggest that Commvault Complete Data Protection could offer more Windows security features and a unified console. They said Commvault should expand support for container-based systems and improve its ability to archive large video files. Dell NetWorker needs improvements in reporting, integration, and documentation.
Service and Support: Commvault Complete Data Protection earned mostly positive feedback for its customer service, but some Commvault customers mentioned concerns about network-related support and the need for more direct access during emergencies. Dell NetWorker received mixed reviews, with some customers expressing frustration about delayed responses and unresolved problems.
Ease of Deployment: The setup process for Commvault Complete Data Protection is complex, time-consuming, and may require outside help. The lack of sufficient documentation and online resources adds to the difficulty. Some users consider Dell NetWorker's setup to be effortless, but some said it was somewhat complex.
Pricing: Commvault may need to lower its price to attract customers in certain regions and customer segments. Some reviewers consider Dell NetWorker to be expensive, while others find it to be reasonable and cheaper than other options with similar features.
ROI: Commvault Complete Data Protection offers significant cost savings. Some enterprise customers estimated that they saved between $100,000 to $300,000 by reducing labor costs, speeding up backup and recovery, and implementing remote access. Users have provided no feedback about Dell NetWorker’s ROI so far.
Comparison Results: Commvault Complete Data Protection is a robust and flexible solution with the potential to save customers money, but users say the setup is too complex and it needs better support for container-based systems. Dell NetWorker is regarded as a reasonably priced, high-performing backup solution with a user-friendly GUI. At the same time, many users were dissatisfied with Dell’s support and asked for improvements in reporting and documentation.
"The solution provides us with a single platform to move, manage, and recover our data across on-premise locations. Some of the guys have been using it to move a virtual machine from VMware to the Microsoft solution, Hyper-V. They back it up and then they restore to the different virtual machine provider, and that works great."
"It is easy to use and stable. It delivers what has been promised. When it says it can do something, it can actually do it, as opposed to some of its competitors."
"When an interruption takes place due to an incident, the signaling and notification are very extensive."
"It's an enterprise product. It's a stable product. We have good support. Almost all databases are in the scope."
"IntelliSnap and file system backups are valuable features."
"The diversity on offer is very, very good. Everything is supported. It's great."
"The solution's interface is easy to use. For manageability, it doesn't matter where the resource is coming from or going to. That's the great power of the Control Panel: It's easy to use and does not matter if you manage on-prem or cloud resources."
"Commvault is both very stable and scalable."
"The full backup is a great feature. Restoration is also good and very quick."
"The interface is user-friendly and can be used by the end-users."
"The updated graphical interface is better than it used to be."
"The solution offers compatibility with many types of database systems. It is one of the largest backup solutions. Additionally, it gives important information about data domain systems with deduplication."
"Dell EMC NetWorker integrates well with our domain and the performance is quite good on-premise. We receive approximately 1 terabyte within one hour."
"The initial setup is simple."
"The solution is stable."
"The backup capabilities and the automatization of the backup - along with the potential to make the back up on a virtual machine - are the solution's most valuable aspects."
"Additional SaaS application support would be good... we have SaaS applications that may not be big enough for Commvault to support yet. Box.com is one we've asked about for years, and it's just not on the radar, as far as I know."
"The navigation of it needs improvement in terms of the UX. The product itself, it works as expected. It's all user experience and user interface improvements that could be made and it could be made a little more consumer-friendly."
"They reply to the support portal weekly, but there are some delays."
"I just wanted to compare the features, which are there in EMC NetWorker, which are not available in Commvault. We have things using Networker."
"When we send a query to Commvault, they take a long time to answer our questions."
"The product does not provide an option to save a copy of data on-premises."
"Setup is complex."
"There is room for improvement in the data center application running on the cloud for the platform."
"The solution could improve by having more integration."
"The product should provide integration with AWS."
"NetWorker's major problem is its legacy software."
"The software also isn't user-friendly like Convault or Rubrik. The solution errors and management aren't so good in comparison."
"Since the product is not on the front banner of Dell, the support may not be the best."
"I would like to see better support for the container systems, and we would like to see more support for image backups instead of pure file backups."
"The initial setup is complex."
"We are able to do direct backups, but analyzing the logs is not straightforward."
Commvault Cloud is ranked 3rd in Backup and Recovery with 104 reviews while Dell NetWorker is ranked 14th in Backup and Recovery with 73 reviews. Commvault Cloud is rated 8.6, while Dell NetWorker is rated 7.8. The top reviewer of Commvault Cloud writes "Provides excellent visibility and helps reduce costs and time". On the other hand, the top reviewer of Dell NetWorker writes "A stable tool that has an easy-to-use GUI that enables quick restoration". Commvault Cloud is most compared with Veeam Backup & Replication, Rubrik, Veeam Backup for Microsoft 365, Azure Backup and Veritas NetBackup, whereas Dell NetWorker is most compared with Dell PowerProtect Data Manager, Dell Avamar, Veeam Backup & Replication, Veritas NetBackup and Dell PowerProtect DD (Data Domain). See our Commvault Cloud vs. Dell NetWorker report.
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