We compared Commvault Complete Data Protection and Zerto based on user reviews in five categories. We reviewed all of the data and you can find the conclusion below.
Features: Commvault Complete Data Protection is highly regarded for its extensive recovery options and compatibility with diverse storage systems. Users say Zerto offers excellent data protection, and it’s easy to create VMs. Some suggested that Commvault Complete Data Protection could offer more Windows security features and a unified console. They said Commvault should expand support for container-based systems and improve its ability to archive large video files. Zerto users also like its real-time replication features. Zerto could improve cloud environment configuration, PowerShell scripting, and multi-site replication.
Service and Support: Commvault Complete Data Protection earned mostly positive feedback for its customer service, but some Commvault customers mentioned concerns about network-related support and the need for more direct access during emergencies. Customers have generally had positive experiences with Zerto's customer service, noting their quick response times and ability to resolve issues. Some customers have encountered slower response times and needed to go through multiple levels of support to get their issues resolved.
Ease of Deployment: The setup process for Commvault Complete Data Protection is complex, time-consuming, and may require outside help. The lack of sufficient documentation and online resources adds to the difficulty. The setup process for Zerto can be either simple or complicated, depending on the individual's experience with backup solutions.
Pricing: Commvault may need to lower its price to attract customers in certain regions and customer segments. Zerto’s price tag is considered reasonable and in line with industry norms. Others said it was somewhat expensive but still worth the cost.
ROI: Commvault Complete Data Protection offers significant cost savings. Some enterprise customers estimated that they saved between $100,000 to $300,000 by reducing labor costs, speeding up backup and recovery, and implementing remote access. Zerto reduces risks while saving costs and time. It increases efficiency, ensures compliance, and helps businesses grow.
Comparison Results: Commvault Complete Data Protection is a robust and flexible solution with the potential to save customers money, but users say the setup is too complex and it needs better support for container-based systems. Zerto offers top-tier data protection, excellent customer service, and real-time replication, but some users say its cloud and multi-site functionality could be better.
"It's an enterprise product. It's a stable product. We have good support. Almost all databases are in the scope."
"One valuable feature is unlimited backup. You can back up existing users and folders."
"The multi-tenancy is the most valuable feature for us because it's the only software that is fully multi-tenant and that has all the features we need to provide to all our tenants. It provides us with advanced features for MySQL and Oracle, among other platforms"
"Quick backups and restores of data are the most valuable features. It is important that it is an easy solution to integrate with the SAML authentication of our tenant, so we can have our users log into the systems and do their own restores, if needed."
"It provides us a good holistic view of everything that we have backed up so far. It also provides us all the recovery points. If we look at an an object that has been backed up, we can tell how many retention copies it has, how far we can go, and recover any data, if needed."
"Commvault is a stable solution for Red Hat Linux."
"It's great for getting data back."
"This product has allowed us to recover data when we've had issues."
"The ease of use is one of the most valuable features when it comes to making changes and configuring. It's very easy to set up and configure. It's a great product."
"The most valuable feature for us is accelerating cloud adoption, as it helps provide greater speed for disaster recovery. Ultimately, this saves us time, as well as resources."
"The most valuable features are the continuous streaming, that it takes very little CPU usage — it doesn't affect production — and the recovery time is very short."
"The UI is straightforward. It makes it very simple to group our resources and understand that our production workloads are covered because we can set them up as granular or as non-granular as we want."
"The disaster recovery features are the best I've found."
"It's the easiest to use."
"Managing the system is easy and reliable, you can choose any VM you want to replicate to your DR Site in Combination with other VM's."
"We don't have to spend a whole lot of time worrying about DR and whether or not we are covered. Zerto just works. As it is replicating, we don't need to spend a whole lot of time with it. That is a huge benefit as far as daily management."
"It is a little more complicated than it really needs to be."
"There is room for improvement in the Knowledge Base and error reporting. I would like to see best practices in the Knowledge Base, and have the ability to diagnose errors without contacting support."
"I just wanted to compare the features, which are there in EMC NetWorker, which are not available in Commvault. We have things using Networker."
"Setup is complex."
"They reply to the support portal weekly, but there are some delays."
"The Java interface is not great. The Command Center interface is far better and it looks nicer, but it doesn't have all the powerful features available in the CommServe/Java console. The place to improve the product is on the management interface level."
"They need to improve when it comes to large, video file archiving. They're good, but they have not met my expectations as a customer in this area."
"Commvault has two management dashboards. The first is the CommCell Console, which is Java-based, and the second is Command Center. We don't always find all the features we need in the Command Center and we need to go through the Java console, and sometimes features are only on the Java console."
"If they already do not have it, they can have some APIs for the Horizon environment. Instead of having to use some scripts to get around, they can make it a lot more user-friendly for integration."
"Improvements in stability would be welcome; there are some software bugs that can affect RPOs. We want more of a guarantee that we won't lose any of our backups, even in the event of a disaster."
"I wish they would...develop their PowerShell module to be more robust. So instead of having to rely on the API to actually include a PowerShell command, it would let you create VPGs, delete VPGs, modify VPGs, etc. This would ease the automation effort of deployment and decommissioning and I'd really appreciate that."
"I don't have any input for improvement or a critical feature request at this moment. If anything, a lower price is always better."
"The pricing could be a little bit lower."
"Some of the integrations with our internal tools, in particular, company-specific ones, do not work. In cases like this, we have to ask for additional support."
"Zerto needs to improve its support for VMware Lifecycle Manager."
"I would like to see a couple of details regarding awareness of VM events coming outside of ZVR."
Commvault Cloud is ranked 3rd in Backup and Recovery with 104 reviews while Zerto is ranked 2nd in Backup and Recovery with 234 reviews. Commvault Cloud is rated 8.6, while Zerto is rated 9.0. The top reviewer of Commvault Cloud writes "Provides excellent visibility and helps reduce costs and time". On the other hand, the top reviewer of Zerto writes "Gives us business continuity capabilities during hurricane season and in case of ransomware". Commvault Cloud is most compared with Veeam Backup & Replication, Rubrik, Veeam Backup for Microsoft 365, Azure Backup and AWS Backup, whereas Zerto is most compared with Veeam Backup & Replication, VMware SRM, Rubrik, Dell RecoverPoint for Virtual Machines and VMware Cloud Disaster Recovery. See our Commvault Cloud vs. Zerto report.
See our list of best Backup and Recovery vendors, best Cloud Backup vendors, and best Disaster Recovery (DR) Software vendors.
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