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Compare Comodo RMM vs. ConnectWise Automate

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Comodo RMM Logo
572 views|444 comparisons
ConnectWise Automate Logo
4,425 views|3,676 comparisons
Featured Review
Find out what your peers are saying about Atera, ConnectWise, Kaseya and others in Remote Monitoring and Management Software. Updated: November 2021.
552,305 professionals have used our research since 2012.
Quotes From Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros
"The management feature is very good. You get a complete and clear view of the employment tool on Linux, Mac, and Windows operating systems (even on mobile). Third-party integration is also possible (e.g., IBM, Apple, etc.)."

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"The implementation is nice and easy.""Scripting and patch management are really important for us. Patch Manager is something that we use a lot, and we would love to have it continually improved. It is one of the most useful features for us for controlling patches and other things for different clients.""It is very scalable.""The database is great. It's a nicely ordered database.""It's definitely improved the help-desk servicing, et cetera.""We use monitors to keep track of our machines. We use a pretty good portion of information from Automate.""A good automated scripts feature.""ConnectWise Automate's interface is pretty easy to use. It's pretty intuitive to get around and navigate it. It does what I need, which is usually connecting to the client and customers systems."

More ConnectWise Automate Pros »

Cons
"The solution needs further integration with other software tools like a CRM and other accounting tools. Not having this integration makes Comodo RMM limited in functionality. Additionally, more network management features would be good to have in the next release."

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"In Patch Manager, there should be more reportability so that it is easier to see the updates that I have applied to a machine and when the next update will happen. A lot of times, it seems like all the information is kind of thrown all over the place, and you can't really see it all at the same time. There should be a simplified patch data view that allows us to quickly confirm that our various clients are getting patched as they should be.""Scheduling of automation could be improved and made more simple.""There could be better linkages between ConnectWise Automate and Manage from a ticketing perspective. Automate and Manage each has its own ticketing system. We use the one in Manage, but it'd be nice if they were linked directly to the one in Automate.""Patching and reporting need improvements, especially reporting. The reporting engine is quite outdated, so you end up having to use your own dashboard.""The menu doesn't always load properly.""I have a problem with the reports available on the solution. I don't understand how to work with the reporting functionality. For example, when I want to give a report for a specific machine, ConnectWise doesn't seem to have this as an option. I'm not sure if I'm missing something, or if the reporting functionality is just poorly conceived.""The wait time for a support ticket to be addressed needs to be reduced. They take a couple of days to get back. It is a little frustrating when we have to wait for a couple of days. A lot of times, the issue is critical for us. If we're reaching out to their support team and submitting a ticket, it is because we need it handled quickly.""We would love to get feature updates and cumulative updates fixed. I know they aren't really supposed to be pushed with Patch Manager. We've got recommendations from ConnectWise to use the scripted feature update installs, scripted KB updates, etc. Having these in Patch Manager itself would be great."

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Pricing and Cost Advice
Information Not Available
"From what I've overheard, it is pretty comparable to other solutions in terms of price."

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Questions from the Community
Top Answer: The management feature is very good. You get a complete and clear view of the employment tool on Linux, Mac, and Windows operating systems (even on mobile). Third-party integration is also possible… more »
Top Answer: The solution needs further integration with other software tools like a CRM and other accounting tools. Not having this integration makes Comodo RMM limited in functionality. Additionally, more… more »
Top Answer: The management feature is very good. You get a complete and clear view of the employment tool on Linux, Mac, and Windows operating systems (even on mobile). Third-party integration is also possible… more »
Top Answer: Scripting and patch management are really important for us. Patch Manager is something that we use a lot, and we would love to have it continually improved. It is one of the most useful features for… more »
Top Answer: From what I've overheard, it is pretty comparable to other solutions in terms of price.
Top Answer: In Patch Manager, there should be more reportability so that it is easier to see the updates that I have applied to a machine and when the next update will happen. A lot of times, it seems like all… more »
Ranking
Views
572
Comparisons
444
Reviews
1
Average Words per Review
187
Rating
7.0
Views
4,425
Comparisons
3,676
Reviews
6
Average Words per Review
602
Rating
7.3
Comparisons
Also Known As
LabTech for IT Service Providers, ConnectWise Automate for Corporate IT Departments, ConnectWise Automate for IT Service Providers
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Overview

Comodo Remote Monitoring and Management (CRMM) allows Managed Service Providers to have a comprehensive perceivability and control over the system that they oversee. It includes endpoint checking and alerts with quick remote desktop sharing, professional service automation, powerful strategy and interface for job creation, ticketing etc. As said above Comodo Remote Monitoring enhances the proficiency of their work processes and provide quality service to clients.

ConnectWise Automate, formerly LabTech, is an IT management tool that helps deliver IT services at the speed of business. Our remote monitoring and management (RMM) platform provides powerful automation to discover & manage devices, monitor for problems, and automate action. Deliver streamlined reactive and proactive managed services, stop putting out fires, and start focusing on what matters most. See why over 5,500 partners worldwide chose ConnectWise Automate by visiting https://www.connectwise.com/software/automate or calling 877-522-8323.

Offer
Learn more about Comodo RMM
Learn more about ConnectWise Automate
Sample Customers
76BITS, Aquaflam, Convey2Web
I-M Technology, Mainstay Technologies, PC Works Plus, Integrity IT, Kerkhoff Technologies Inc., Marathon Consulting, Christenberry Sales Company, EDTS, Secom Technology, Ready to View, ARRC Technology, DaVinci Digital, JNR Networks, Quinn Technology Solutions, PCIT, Liberty Technology, Capital Computers & Networks, Atlanta Technology Force, Doberman Technologies, First Column Enterprises, CisCom Solutions
Top Industries
No Data Available
VISITORS READING REVIEWS
Computer Software Company31%
Comms Service Provider19%
Retailer4%
Government4%
Company Size
No Data Available
REVIEWERS
Small Business80%
Midsize Enterprise20%
Find out what your peers are saying about Atera, ConnectWise, Kaseya and others in Remote Monitoring and Management Software. Updated: November 2021.
552,305 professionals have used our research since 2012.

Comodo RMM is ranked 10th in Remote Monitoring and Management Software with 1 review while ConnectWise Automate is ranked 2nd in Remote Monitoring and Management Software with 8 reviews. Comodo RMM is rated 7.0, while ConnectWise Automate is rated 7.6. The top reviewer of Comodo RMM writes "Easily setup and deployed Remote Monitoring and Management system with script capabilities, but lacks further integration into third party software ". On the other hand, the top reviewer of ConnectWise Automate writes "A nicely ordered database and good UI but needs better monitoring". Comodo RMM is most compared with Atera, N-able Remote Monitoring & Management, Kaseya VSA, ManageEngine Desktop Central MSP and NinjaRMM, whereas ConnectWise Automate is most compared with Pulseway, Continuum Command, Microsoft Endpoint Configuration Manager, N-able Remote Monitoring & Management and Kaseya VSA.

See our list of best Remote Monitoring and Management Software vendors.

We monitor all Remote Monitoring and Management Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.