Comodo RMM vs ManageEngine Desktop Central MSP [EOL] comparison

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Executive Summary

We performed a comparison between Comodo RMM and ManageEngine Desktop Central MSP [EOL] based on real PeerSpot user reviews.

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Featured Review
Donathon Ong
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"The most valuable features of Comodo RMM are the security antivirus and the ability to use other applications like the PSA and the ticketing system on one dashboard.""The management feature is very good. You get a complete and clear view of the employment tool on Linux, Mac, and Windows operating systems (even on mobile). Third-party integration is also possible (e.g., IBM, Apple, etc.).""We like the auto containment feature."

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"The solution is easy to understand. For example, when you remoting to the user's system, you don't have that option to only log in. On this product, you are connecting to the user's computer, it prompts you for what you want to do. You can select that you want to assist the user. The user on the other side will receive a prompt stating that there is someone trying to connect to your system, they can accept or decline the connection. Overall, the solution is easy to connect to the user's system.""Easy to manage and it looks good.""The features that I have found most valuable are the threats and patches element of it. We have done quite a lot of testing compared to other vendors with identifying the vulnerabilities. This means a lot more accuracy in terms of the patches and making sure it's all up to date.""ManageEngine Desktop Central MSP has different features and it uses one agent to execute the features of the application. In this case, the remote control, distribution software, deployment, patch management, and configuration in different systems. ManageEngine Desktop Central MSP has multi-platforms. They have recently implemented new features, such as endpoint security that incorporates vulnerability management and browser security.""The endpoint management is great.""The most valuable feature was the patching system to apply Windows or other programs and the ability to install operating systems in computers using the network. Additionally, it is easy to use.""The interface is intuitive, easy to use, and has a low learning curve."

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Cons
"The solution needs further integration with other software tools like a CRM and other accounting tools. Not having this integration makes Comodo RMM limited in functionality. Additionally, more network management features would be good to have in the next release.""They should integrate email security in the same solution.""Comodo RMM is really, really slow to load, and connecting with most of my clients takes a while."

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"Stability is sometimes negatively affected by updates.""Since this is an on-premise solution we had to update it a couple of times, and because we needed to use a command line to the server, it was not very easy, at least at that time to update the solution. The cloud version of this solution does not have this problem, but on the premise version, it was fairly cumbersome to apply to the Desktop Central server. This process could be made easier. This was the only issue I found with my colleague.""When there is a new user at a store, for example, you have to create it in the ManageEngine Desktop Central MSP AD but the process could be better. They call us with the user's information but if it was possible for them to populate the information when they log the user on IM, and when clicking on ADManager in the system, the information could populate there. We would then only have to add a little more information which would save time.""Right now, ManageEngine is a separate solution. It doesn't integrate with Intune, AirWatch, or MobileIron in the cloud.""I have found ManageEngine Desktop Central MSP has many different network issues. Additionally, they need to incorporate more features, they are lacking add-ons.""Although they say it is an enterprise solution, we don't have 24/seven human support. All we have is only 24/five support available from the vendor.""The partnership models and subscriptions can be improved, as regional master resellers sometimes hog the space."

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Pricing and Cost Advice
Information Not Available
  • "This product has an easy setup, good support, and a good price."
  • "This product is very cheap compared to others."
  • "When we sold the solution to one customer, we found out the customer found out that one of their requirements was not being solved because the license only applies to five computers. We all thought at the time the current license that the customer bought covers the 600 computers because of this problem, the license model could be explained better and could be further improved."
  • "ManageEngine Desktop Central MSP is a less expensive solution than competitors in Latin America."
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    Questions from the Community
    Top Answer:The most valuable features of Comodo RMM are the security antivirus and the ability to use other applications like the PSA and the ticketing system on one dashboard.
    Top Answer:Comodo RMM is really, really slow to load, and connecting with most of my clients takes a while. You have to get back to your office before you have to be able to work effectively, which is a drawback… more »
    Top Answer:It is priced per endpoint, but the price is a little bit high. The price will be about 10% higher if you compare it with other solutions. But the price always depends on the size of the deal. Comodo… more »
    Top Answer:While I cannot remember the exact cost, we chose the highest license level. We pay monthly per device. I'd rate it three out of five in terms of affordability. They are not the cheapest, however, with… more »
    Top Answer:There have been a few bugs. I would hope there would be a direct integration to the various cloud solutions, like Intune. Right now, ManageEngine is a separate solution. It doesn't integrate with… more »
    Ranking
    Views
    612
    Comparisons
    350
    Reviews
    2
    Average Words per Review
    344
    Rating
    8.0
    Unranked
    In Remote Monitoring and Management (RMM)
    Comparisons
    Also Known As
    Desktop Central MSP
    Learn More
    Overview

    Comodo Remote Monitoring and Management (CRMM) allows Managed Service Providers to have a comprehensive perceivability and control over the system that they oversee. It includes endpoint checking and alerts with quick remote desktop sharing, professional service automation, powerful strategy and interface for job creation, ticketing etc. As said above Comodo Remote Monitoring enhances the proficiency of their work processes and provide quality service to clients.

    Desktop Central MSP is an integrated Desktop and Mobile Device Management software that helps managed service providers to efficiently manage their customers' desktops, servers, laptops and mobile devices from a central point. It is suitable for small, medium as well as large MSPs.

    Sample Customers
    76BITS, Aquaflam, Convey2Web
    South Jersey Techies, DCI, Lumen 21, Provendo, Saga, Gyver, AcroTec
    Top Industries
    VISITORS READING REVIEWS
    Computer Software Company19%
    Educational Organization10%
    Financial Services Firm8%
    Real Estate/Law Firm6%
    VISITORS READING REVIEWS
    Financial Services Firm15%
    Computer Software Company12%
    Educational Organization8%
    Construction Company7%
    Company Size
    VISITORS READING REVIEWS
    Small Business53%
    Midsize Enterprise9%
    Large Enterprise38%
    REVIEWERS
    Small Business71%
    Large Enterprise29%
    VISITORS READING REVIEWS
    Small Business24%
    Midsize Enterprise22%
    Large Enterprise54%
    Buyer's Guide
    Remote Monitoring and Management (RMM)
    March 2024
    Find out what your peers are saying about NinjaOne, Kaseya, TeamViewer and others in Remote Monitoring and Management (RMM). Updated: March 2024.
    765,234 professionals have used our research since 2012.

    Comodo RMM is ranked 12th in Remote Monitoring and Management (RMM) with 3 reviews while ManageEngine Desktop Central MSP [EOL] doesn't meet the minimum requirements to be ranked in Remote Monitoring and Management (RMM) with 7 reviews. Comodo RMM is rated 7.6, while ManageEngine Desktop Central MSP [EOL] is rated 9.0. The top reviewer of Comodo RMM writes "Great remote controlling and monitoring features with a competitive price". On the other hand, the top reviewer of ManageEngine Desktop Central MSP [EOL] writes "Responsive support, a straightforward setup, and great endpoint management". Comodo RMM is most compared with NinjaOne, Atera, Kaseya VSA and Azure Bastion, whereas ManageEngine Desktop Central MSP [EOL] is most compared with NinjaOne, TeamViewer Remote Management, LogMeIn Central and Kaseya VSA.

    See our list of best Remote Monitoring and Management (RMM) vendors.

    We monitor all Remote Monitoring and Management (RMM) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.