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Most Helpful Review
Find out what your peers are saying about ConnectWise, LogMeIn, Kaseya and others in Remote Monitoring and Management Software. Updated: November 2020.
448,542 professionals have used our research since 2012.
Quotes From Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros
"It allows us to manage all client requests, jobs and invoicing.""The implementation is nice and easy.""A good automated scripts feature."

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"The most valuable feature is the patching solution.""The user interface is the first valuable feature. The integration is the second valuable feature. The integration that you are doing with the products needs to be very certain. There shouldn't be any glitches. There are different software out there that will give you an option called scripting and ask you to do a hundred different things to set up a script for a particular customer. With Continuum, everything is done a single way. You just select the clients, script, and machine, and then you just go and deploy. The best part of Continuum is that it is not just a software company. It is a pure services company. It is an RMM software; it isn't used as a PSA. The software is just a part of the service offering. This is the difference between all other service providers out there and Continuum. Continuum is basically providing services. Continuum doesn't sell the software."

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Cons
"The project management needs improvement and there's a section of the product called configuration that also needs to be improved.""I have a problem with the reports available on the solution. I don't understand how to work with the reporting functionality. For example, when I want to give a report for a specific machine, ConnectWise doesn't seem to have this as an option. I'm not sure if I'm missing something, or if the reporting functionality is just poorly conceived.""The menu doesn't always load properly."

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"I would like to see the incorporation of the dashboards for other products that they work with into the main dashboard.""They can include support for vaulting, where you can actually document the entire infrastructure, including servers, desktops, networks, passwords, maps, diagrams, and customer information. Continuum has integrated everything, and you have to use a PSA. Continuum has a ticketing system and an RMM. They could integrate the functionality for IT documentation. An MSP would want everything into one tool."

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Pricing and Cost Advice
"Pricing and licensing are reasonable."

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"The licensing works such that the more you add, the more it costs, but for the most part, the price starts at about $5 USD per client.""It has a pay-as-you-go model. They don't have any minimum, maximum, or such sorts of commitments with any of their partners or customers. I don't believe they have any restrictions about using a specific number of agents. You don't have to use 100 agents or 200 agents to work with this. They have a lock-in period of three months, during which you cannot switch a service plan, which is fine."

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Ranking
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4,908
Comparisons
3,881
Reviews
2
Average Words per Review
377
Avg. Rating
8.5
Views
1,409
Comparisons
1,178
Reviews
2
Average Words per Review
1,381
Avg. Rating
9.0
Popular Comparisons
Compared 15% of the time.
Compared 12% of the time.
Compared 12% of the time.
Compared 12% of the time.
Compared 8% of the time.
Also Known As
LabTech for IT Service Providers, ConnectWise Automate for Corporate IT Departments, ConnectWise Automate for IT Service ProvidersContinuum RMM
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ConnectWise
ConnectWise
Overview

ConnectWise Automate, formerly LabTech, is an IT management tool that helps deliver IT services at the speed of business. Our remote monitoring and management (RMM) platform provides powerful automation to discover & manage devices, monitor for problems, and automate action. Deliver streamlined reactive and proactive managed services, stop putting out fires, and start focusing on what matters most. See why over 5,500 partners worldwide chose ConnectWise Automate by visiting https://www.connectwise.com/software/automate or calling 877-522-8323.

Continuum RMM is designed to let you remotely monitor and manage as many endpoints as you can close. Combined with the benefits of our unparalleled Network Operations Center (NOC), our proprietary IntelliMon software spares your tech’s time by automating the ticketing and alerting process, filtering out false positives and producing actionable tickets.

Offer
Learn more about ConnectWise Automate
Learn more about Continuum Command
Sample Customers
I-M Technology, Mainstay Technologies, PC Works Plus, Integrity IT, Kerkhoff Technologies Inc., Marathon Consulting, Christenberry Sales Company, EDTS, Secom Technology, Ready to View, ARRC Technology, DaVinci Digital, JNR Networks, Quinn Technology Solutions, PCIT, Liberty Technology, Capital Computers & Networks, Atlanta Technology Force, Doberman Technologies, First Column Enterprises, CisCom SolutionsFrontier Business Products, Itek Systems Management, ZLan, Karpel, MySherpa, Arvig, CCSI, Leap Managed IT, eProsper, Pensar, Gordon Flesch, LeadingEdge, NSI, Server Sentry, Computer Consultants, Keystone IT Consulting, Ekaru, Epic Technologies, Rouse Consulting, Empower Information Systems, Computer Solutions Group, The Critical Update, Voice Smart Networks, CMIT Solutions, Preferred Communication Systems, G2 Tech Group, Pulse Business Solutions, Greystone Technology Group, Clare Computer Solutions, Evolve IT Australia
Top Industries
VISITORS READING REVIEWS
Computer Software Company32%
Comms Service Provider17%
Media Company7%
Retailer5%
VISITORS READING REVIEWS
Computer Software Company37%
Comms Service Provider19%
Government9%
Retailer7%
Find out what your peers are saying about ConnectWise, LogMeIn, Kaseya and others in Remote Monitoring and Management Software. Updated: November 2020.
448,542 professionals have used our research since 2012.

ConnectWise Automate is ranked 1st in Remote Monitoring and Management Software with 3 reviews while Continuum Command is ranked 5th in Remote Monitoring and Management Software with 2 reviews. ConnectWise Automate is rated 7.6, while Continuum Command is rated 9.0. The top reviewer of ConnectWise Automate writes "Saves us a lot of time and money; some issues with menu loading". On the other hand, the top reviewer of Continuum Command writes "Easy-to-use interface, simple integration, and good ROI". ConnectWise Automate is most compared with SCCM, Kaseya VSA, SolarWinds MSP N-central, SolarWinds MSP Remote Monitoring & Management and Meraki Dashboard, whereas Continuum Command is most compared with SolarWinds MSP N-central, Kaseya VSA, Atera, NinjaRMM and LogMeIn Central.

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