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Featured Review
Find out what your peers are saying about ConnectWise Automate vs. Continuum Command and other solutions. Updated: November 2021.
554,873 professionals have used our research since 2012.
Quotes From Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros
"It is very scalable.""The implementation is nice and easy.""ConnectWise Automate's interface is pretty easy to use. It's pretty intuitive to get around and navigate it. It does what I need, which is usually connecting to the client and customers systems.""The database is great. It's a nicely ordered database.""A good automated scripts feature.""It's definitely improved the help-desk servicing, et cetera.""Scripting and patch management are really important for us. Patch Manager is something that we use a lot, and we would love to have it continually improved. It is one of the most useful features for us for controlling patches and other things for different clients.""The initial setup is easy and the deployment is quick."

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"The user interface is the first valuable feature. The integration is the second valuable feature. The integration that you are doing with the products needs to be very certain. There shouldn't be any glitches. There are different software out there that will give you an option called scripting and ask you to do a hundred different things to set up a script for a particular customer. With Continuum, everything is done a single way. You just select the clients, script, and machine, and then you just go and deploy. The best part of Continuum is that it is not just a software company. It is a pure services company. It is an RMM software; it isn't used as a PSA. The software is just a part of the service offering. This is the difference between all other service providers out there and Continuum. Continuum is basically providing services. Continuum doesn't sell the software.""The most valuable feature is the patching solution.""The most valuable features are RMM and patch management. However, the main reason we have been using this solution is that they are the only provider of RMM that has an outsourced NOC and help desk. This has been very useful."

More Continuum Command Pros »

Cons
"The menu doesn't always load properly.""I have a problem with the reports available on the solution. I don't understand how to work with the reporting functionality. For example, when I want to give a report for a specific machine, ConnectWise doesn't seem to have this as an option. I'm not sure if I'm missing something, or if the reporting functionality is just poorly conceived.""Patching and reporting need improvements, especially reporting. The reporting engine is quite outdated, so you end up having to use your own dashboard.""There could be better linkages between ConnectWise Automate and Manage from a ticketing perspective. Automate and Manage each has its own ticketing system. We use the one in Manage, but it'd be nice if they were linked directly to the one in Automate.""The wait time for a support ticket to be addressed needs to be reduced. They take a couple of days to get back. It is a little frustrating when we have to wait for a couple of days. A lot of times, the issue is critical for us. If we're reaching out to their support team and submitting a ticket, it is because we need it handled quickly.""Their support needs to be better.""Scheduling of automation could be improved and made more simple.""We would love to get feature updates and cumulative updates fixed. I know they aren't really supposed to be pushed with Patch Manager. We've got recommendations from ConnectWise to use the scripted feature update installs, scripted KB updates, etc. Having these in Patch Manager itself would be great."

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"The solution could improve by offering better overall management and dashboards.""I would like to see the incorporation of the dashboards for other products that they work with into the main dashboard.""They can include support for vaulting, where you can actually document the entire infrastructure, including servers, desktops, networks, passwords, maps, diagrams, and customer information. Continuum has integrated everything, and you have to use a PSA. Continuum has a ticketing system and an RMM. They could integrate the functionality for IT documentation. An MSP would want everything into one tool."

More Continuum Command Cons »

Pricing and Cost Advice
"From what I've overheard, it is pretty comparable to other solutions in terms of price."

More ConnectWise Automate Pricing and Cost Advice »

"It has a pay-as-you-go model. They don't have any minimum, maximum, or such sorts of commitments with any of their partners or customers. I don't believe they have any restrictions about using a specific number of agents. You don't have to use 100 agents or 200 agents to work with this. They have a lock-in period of three months, during which you cannot switch a service plan, which is fine.""Continuum Command price is more expensive than competitors, it is three times the price of the next lowest and costs approximately $25 an endpoint. However, when you take that into account you receive the help desk and outsource NOC included it has a lot more value because competitors do not provide the outsourced NOC and help desk.""The licensing works such that the more you add, the more it costs, but for the most part, the price starts at about $5 USD per client."

More Continuum Command Pricing and Cost Advice »

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Questions from the Community
Top Answer: Scripting and patch management are really important for us. Patch Manager is something that we use a lot, and we would love to have it continually improved. It is one of the most useful features for… more »
Top Answer: From what I've overheard, it is pretty comparable to other solutions in terms of price.
Top Answer: In Patch Manager, there should be more reportability so that it is easier to see the updates that I have applied to a machine and when the next update will happen. A lot of times, it seems like all… more »
Top Answer: The most valuable features are RMM and patch management. However, the main reason we have been using this solution is that they are the only provider of RMM that has an outsourced NOC and help desk… more »
Top Answer: Continuum Command price is more expensive than competitors, it is three times the price of the next lowest and costs approximately $25 an endpoint. However, when you take that into account you receive… more »
Top Answer: The solution could improve by offering better overall management and dashboards. In a future release, it would be a benefit to have multi-vendor support to be able to manage every single one of my… more »
Ranking
Views
4,351
Comparisons
3,637
Reviews
8
Average Words per Review
616
Rating
7.5
Views
1,462
Comparisons
986
Reviews
2
Average Words per Review
1,066
Rating
9.0
Comparisons
Also Known As
LabTech for IT Service Providers, ConnectWise Automate for Corporate IT Departments, ConnectWise Automate for IT Service Providers
Continuum RMM
Learn More
Overview

ConnectWise Automate, formerly LabTech, is an IT management tool that helps deliver IT services at the speed of business. Our remote monitoring and management (RMM) platform provides powerful automation to discover & manage devices, monitor for problems, and automate action. Deliver streamlined reactive and proactive managed services, stop putting out fires, and start focusing on what matters most. See why over 5,500 partners worldwide chose ConnectWise Automate by visiting https://www.connectwise.com/software/automate or calling 877-522-8323.

Continuum RMM is designed to let you remotely monitor and manage as many endpoints as you can close. Combined with the benefits of our unparalleled Network Operations Center (NOC), our proprietary IntelliMon software spares your tech’s time by automating the ticketing and alerting process, filtering out false positives and producing actionable tickets.

Offer
Learn more about ConnectWise Automate
Learn more about Continuum Command
Sample Customers
I-M Technology, Mainstay Technologies, PC Works Plus, Integrity IT, Kerkhoff Technologies Inc., Marathon Consulting, Christenberry Sales Company, EDTS, Secom Technology, Ready to View, ARRC Technology, DaVinci Digital, JNR Networks, Quinn Technology Solutions, PCIT, Liberty Technology, Capital Computers & Networks, Atlanta Technology Force, Doberman Technologies, First Column Enterprises, CisCom Solutions
Frontier Business Products, Itek Systems Management, ZLan, Karpel, MySherpa, Arvig, CCSI, Leap Managed IT, eProsper, Pensar, Gordon Flesch, LeadingEdge, NSI, Server Sentry, Computer Consultants, Keystone IT Consulting, Ekaru, Epic Technologies, Rouse Consulting, Empower Information Systems, Computer Solutions Group, The Critical Update, Voice Smart Networks, CMIT Solutions, Preferred Communication Systems, G2 Tech Group, Pulse Business Solutions, Greystone Technology Group, Clare Computer Solutions, Evolve IT Australia
Top Industries
VISITORS READING REVIEWS
Computer Software Company31%
Comms Service Provider19%
Retailer4%
Government4%
VISITORS READING REVIEWS
Computer Software Company32%
Comms Service Provider19%
Retailer5%
Transportation Company5%
Company Size
REVIEWERS
Small Business80%
Midsize Enterprise20%
No Data Available
Find out what your peers are saying about ConnectWise Automate vs. Continuum Command and other solutions. Updated: November 2021.
554,873 professionals have used our research since 2012.

ConnectWise Automate is ranked 2nd in Remote Monitoring and Management Software with 8 reviews while Continuum Command is ranked 6th in Remote Monitoring and Management Software with 3 reviews. ConnectWise Automate is rated 7.6, while Continuum Command is rated 9.0. The top reviewer of ConnectWise Automate writes "A nicely ordered database and good UI but needs better monitoring". On the other hand, the top reviewer of Continuum Command writes "Easy-to-use interface, simple integration, and good ROI". ConnectWise Automate is most compared with Pulseway, Microsoft Endpoint Configuration Manager, N-able Remote Monitoring & Management, Kaseya VSA and ManageEngine Patch Manager Plus, whereas Continuum Command is most compared with Kaseya VSA, Atera, Datto Remote Monitoring and Management, N-able N-central and NinjaRMM. See our ConnectWise Automate vs. Continuum Command report.

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