We performed a comparison between ConnectWise Automate and ConnectWise RMM based on real PeerSpot user reviews.
Find out what your peers are saying about NinjaOne, Kaseya, TeamViewer and others in Remote Monitoring and Management (RMM)."The initial setup is easy and the deployment is quick."
"The implementation is nice and easy."
"A good automated scripts feature."
"Scripting and patch management are really important for us. Patch Manager is something that we use a lot, and we would love to have it continually improved. It is one of the most useful features for us for controlling patches and other things for different clients."
"We use monitors to keep track of our machines. We use a pretty good portion of information from Automate."
"The database is great. It's a nicely ordered database."
"Maybe they could improve the capability to be multi-tenant."
"It is very scalable."
"The user interface is the first valuable feature. The integration is the second valuable feature. The integration that you are doing with the products needs to be very certain. There shouldn't be any glitches. There are different software out there that will give you an option called scripting and ask you to do a hundred different things to set up a script for a particular customer. With Continuum, everything is done a single way. You just select the clients, script, and machine, and then you just go and deploy. The best part of Continuum is that it is not just a software company. It is a pure services company. It is an RMM software; it isn't used as a PSA. The software is just a part of the service offering. This is the difference between all other service providers out there and Continuum. Continuum is basically providing services. Continuum doesn't sell the software."
"The most valuable features are RMM and patch management. However, the main reason we have been using this solution is that they are the only provider of RMM that has an outsourced NOC and help desk. This has been very useful."
"The most valuable feature is the patching solution."
"The project management needs improvement and there's a section of the product called configuration that also needs to be improved."
"Technical support was helpful."
"They always change the GUI to some dumb-down version of tiles which are more "user-friendly", but slows my team down in the end."
"The menu doesn't always load properly."
"Their support needs to be better."
"The fixed client for Automate is slow. The web client is not very intuitive."
"This is a raw system. Of course, it has some flaws that could be improved. But, it's something that we will have to work with to get to the point where we need this, we request it and they do their best to make it happen."
"I have a problem with the reports available on the solution. I don't understand how to work with the reporting functionality. For example, when I want to give a report for a specific machine, ConnectWise doesn't seem to have this as an option. I'm not sure if I'm missing something, or if the reporting functionality is just poorly conceived."
"The solution could improve by offering better overall management and dashboards."
"They can include support for vaulting, where you can actually document the entire infrastructure, including servers, desktops, networks, passwords, maps, diagrams, and customer information. Continuum has integrated everything, and you have to use a PSA. Continuum has a ticketing system and an RMM. They could integrate the functionality for IT documentation. An MSP would want everything into one tool."
"I would like to see the incorporation of the dashboards for other products that they work with into the main dashboard."
Earn 20 points
ConnectWise Automate is ranked 7th in Remote Monitoring and Management (RMM) with 15 reviews while ConnectWise RMM is ranked 11th in Remote Monitoring and Management (RMM). ConnectWise Automate is rated 7.4, while ConnectWise RMM is rated 9.0. The top reviewer of ConnectWise Automate writes "Responsive, integrates well with other applications, and the technical support is helpful". On the other hand, the top reviewer of ConnectWise RMM writes "Easy-to-use interface, simple integration, and good ROI". ConnectWise Automate is most compared with Kaseya VSA, NinjaOne, Microsoft Configuration Manager, Atera and SolarWinds NPM, whereas ConnectWise RMM is most compared with N-able N-sight Remote Monitoring & Management, Atera, Kaseya VSA, NinjaOne and N-able N-central.
See our list of best Remote Monitoring and Management (RMM) vendors.
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