Compare ConnectWise Automate vs. Freshservice

ConnectWise Automate is ranked 2nd in Remote Monitoring and Management Software with 2 reviews while Freshservice is ranked 19th in Help Desk Software with 1 review. ConnectWise Automate is rated 7.6, while Freshservice is rated 6.0. The top reviewer of ConnectWise Automate writes "Enables us to manage all client requests, jobs and invoicing but project management needs improvement ". On the other hand, the top reviewer of Freshservice writes "Allowed the development team to concentrate on the client’s requirements, however the reporting and management information are very limited". ConnectWise Automate is most compared with SCCM, Continuum RMM and Kaseya VSA, whereas Freshservice is most compared with ServiceNow, Freshdesk and JIRA Service Desk.
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ConnectWise Automate Logo
5,622 views|4,282 comparisons
Freshservice Logo
2,230 views|1,395 comparisons
Most Helpful Review
Quotes From Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros
It allows us to manage all client requests, jobs and invoicing.This product saves us a lot of time and increases our efficiency.Remote access and detailed monitoring help us support our equipment.

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It allowed the development team to concentrate on the client’s requirements instead.

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Cons
The project management needs improvement and there's a section of the product called configuration that also needs to be improved.They always change the GUI to some dumb-down version of tiles which are more "user-friendly", but slows my team down in the end.

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The reporting and management information (MI) are very limited, and stopped realistic and timely reporting on outstanding incidents.

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Pricing and Cost Advice
Pricing and licensing are reasonable.

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Ranking
Views
5,622
Comparisons
4,282
Reviews
2
Average Words per Review
208
Avg. Rating
7.5
19th
out of 44 in Help Desk Software
Views
2,230
Comparisons
1,395
Reviews
1
Average Words per Review
131
Avg. Rating
6.0
Top Comparisons
Compared 16% of the time.
Compared 9% of the time.
Compared 28% of the time.
Compared 22% of the time.
Compared 9% of the time.
Also Known As
LabTech for IT Service Providers, ConnectWise Automate for Corporate IT Departments, ConnectWise Automate for IT Service Providers
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ConnectWise
Freshworks
Overview

ConnectWise Automate, formerly LabTech, is an IT management tool that helps deliver IT services at the speed of business. Our remote monitoring and management (RMM) platform provides powerful automation to discover & manage devices, monitor for problems, and automate action. Deliver streamlined reactive and proactive managed services, stop putting out fires, and start focusing on what matters most. See why over 5,500 partners worldwide chose ConnectWise Automate by visiting https://www.connectwise.com/software/automate or calling 877-522-8323.

Freshservice is a Cloud-based IT Service Desk and IT Service Management (ITSM) solution that currently serves more than 13000 SMB, mid-market, and enterprise customers worldwide. Freshservice is designed using ITIL best practice to help IT organizations focus on what’s most important - exceptional service delivery and customer satisfaction. Freshservice is part of the Freshworks product family, whose products include Freshdesk Customer Support Software, Freshsales CRM Software, Freshchat Customer Messaging Software etc. - with more than 150000 customers worldwide, including Cisco, Honda, 3M, The Atlantic, and QuizUp.

Offer
Learn more about ConnectWise Automate
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Sample Customers
I-M Technology, Mainstay Technologies, PC Works Plus, Integrity IT, Kerkhoff Technologies Inc., Marathon Consulting, Christenberry Sales Company, EDTS, Secom Technology, Ready to View, ARRC Technology, DaVinci Digital, JNR Networks, Quinn Technology Solutions, PCIT, Liberty Technology, Capital Computers & Networks, Atlanta Technology Force, Doberman Technologies, First Column Enterprises, CisCom SolutionsSinclair Broadcast Group, Western Carriers, Judson University, Golf Canada, Travix, Proxama, Paymentez, Ready Auto Transport
We monitor all Remote Monitoring and Management Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
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