We performed a comparison between ConnectWise Automate and Goliath Performance Monitor based on real PeerSpot user reviews.
Find out what your peers are saying about NinjaOne, Kaseya, TeamViewer and others in Remote Monitoring and Management (RMM)."It is very scalable."
"We use monitors to keep track of our machines. We use a pretty good portion of information from Automate."
"The initial setup is easy and the deployment is quick."
"Remote access and detailed monitoring help us support our equipment."
"A good automated scripts feature."
"It's definitely improved the help-desk servicing, et cetera."
"ConnectWise Automate's interface is pretty easy to use. It's pretty intuitive to get around and navigate it. It does what I need, which is usually connecting to the client and customers systems."
"Scripting and patch management are really important for us. Patch Manager is something that we use a lot, and we would love to have it continually improved. It is one of the most useful features for us for controlling patches and other things for different clients."
"Offers a diversity of features."
"I like that it not only has the ability to monitor but that it can do a lot of specific Citrix monitoring."
"The project management needs improvement and there's a section of the product called configuration that also needs to be improved."
"They could use some automated alerts particularly when we're talking about an MSP that might shoot over."
"The menu doesn't always load properly."
"Technical support was helpful."
"I have a problem with the reports available on the solution. I don't understand how to work with the reporting functionality. For example, when I want to give a report for a specific machine, ConnectWise doesn't seem to have this as an option. I'm not sure if I'm missing something, or if the reporting functionality is just poorly conceived."
"Their support needs to be better."
"We would love to get feature updates and cumulative updates fixed. I know they aren't really supposed to be pushed with Patch Manager. We've got recommendations from ConnectWise to use the scripted feature update installs, scripted KB updates, etc. Having these in Patch Manager itself would be great."
"There could be better linkages between ConnectWise Automate and Manage from a ticketing perspective. Automate and Manage each has its own ticketing system. We use the one in Manage, but it'd be nice if they were linked directly to the one in Automate."
"I would love to be able to tell what ISP the user is coming from."
"Issues with generating reports; consistency is not there."
Earn 20 points
ConnectWise Automate is ranked 7th in Remote Monitoring and Management (RMM) with 15 reviews while Goliath Performance Monitor is ranked 60th in IT Infrastructure Monitoring. ConnectWise Automate is rated 7.4, while Goliath Performance Monitor is rated 7.6. The top reviewer of ConnectWise Automate writes "Responsive, integrates well with other applications, and the technical support is helpful". On the other hand, the top reviewer of Goliath Performance Monitor writes "Monitors well with Citrix, stable, and the support is very responsive". ConnectWise Automate is most compared with Kaseya VSA, ConnectWise RMM, NinjaOne, Microsoft Configuration Manager and Atera, whereas Goliath Performance Monitor is most compared with ControlUp, Zabbix and eG Enterprise.
We monitor all Remote Monitoring and Management (RMM) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
