We performed a comparison between ConnectWise Automate and IBM Tivoli NetCool based on real PeerSpot user reviews.
Find out what your peers are saying about NinjaOne, Kaseya, TeamViewer and others in Remote Monitoring and Management (RMM)."It allows us to manage all client requests, jobs and invoicing."
"It's a very good IT tool for a company that provides IT services. It is very helpful for technicians to work with the tool to see all of the customers in one place and then manage all of the computers in one place."
"ConnectWise Automate's interface is pretty easy to use. It's pretty intuitive to get around and navigate it. It does what I need, which is usually connecting to the client and customers systems."
"A good automated scripts feature."
"The database is great. It's a nicely ordered database."
"Remote access and detailed monitoring help us support our equipment."
"It is very scalable."
"The implementation is nice and easy."
"The tool had many built-in automation capabilities."
"NetCool has a huge database that can collect and process about one million alarms a day."
"It's very easy to use."
"Anything is possible with Tivoli. It's quite a robust system."
"Tivoli NetCool allows us to grasp a lot of data that can be applied toward predictive analytics and auto-remediation."
"Support is one of the best aspects of this solution. NetCool is a good product that has good flexibility. There are a lot of documents available online which is one of the best features of IBM Tivoli Suite. Whenever an issue happens, rather than going to technical support, if you find the exact issue in Google, you can get tech notes for that particular issue."
"The solution has very good integration capabilities."
"The feature I have found most valuable with NetCool is how it collaborates all the alarms, and then it does a predictive analysis, providing a consolidated alarm view and management."
"Patching and reporting need improvements, especially reporting. The reporting engine is quite outdated, so you end up having to use your own dashboard."
"There could be better linkages between ConnectWise Automate and Manage from a ticketing perspective. Automate and Manage each has its own ticketing system. We use the one in Manage, but it'd be nice if they were linked directly to the one in Automate."
"In Patch Manager, there should be more reportability so that it is easier to see the updates that I have applied to a machine and when the next update will happen. A lot of times, it seems like all the information is kind of thrown all over the place, and you can't really see it all at the same time. There should be a simplified patch data view that allows us to quickly confirm that our various clients are getting patched as they should be."
"They could use some automated alerts particularly when we're talking about an MSP that might shoot over."
"Technical support was helpful."
"Scheduling of automation could be improved and made more simple."
"The fixed client for Automate is slow. The web client is not very intuitive."
"The project management needs improvement and there's a section of the product called configuration that also needs to be improved."
"The solution is too expensive."
"The installation could be simplified, and technical support could be faster."
"Tivoli NetCool is based on a Linux platform, it would be beneficial if they moved it to Windows because not everyone is acquainted with Linux."
"The solution is not user-friendly."
"In terms of improvement, I would like to see more AIOps, Artificial Intelligent Operations in the next release. IBM develops new features for Power BI or Cognos Analytics, which is good. As of now, we use Cognos Analytics, we are not using Power BI. They have the Insight concept but we don't like that."
"The solution does not have any AI capabilities."
"UI is outdated, very old legacy."
"The installation could be simplified, and technical support could be faster."
ConnectWise Automate is ranked 7th in Remote Monitoring and Management (RMM) with 15 reviews while IBM Tivoli NetCool is ranked 8th in Network Management Applications with 12 reviews. ConnectWise Automate is rated 7.4, while IBM Tivoli NetCool is rated 7.6. The top reviewer of ConnectWise Automate writes "Responsive, integrates well with other applications, and the technical support is helpful". On the other hand, the top reviewer of IBM Tivoli NetCool writes "Reliable for enterprise monitoring but no longer actively developed". ConnectWise Automate is most compared with Kaseya VSA, ConnectWise RMM, NinjaOne, Microsoft Configuration Manager and Atera, whereas IBM Tivoli NetCool is most compared with SolarWinds Network Configuration Manager, OpenText Network Node Manager i, HPE Intelligent Management Center, Moogsoft and Cisco DNA Center.
We monitor all Remote Monitoring and Management (RMM) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
